At Springbuk, we’re a team of highly driven, team-oriented self-starters. We work hard and win big while crafting a high-energy, inspiring company culture. We aspire to challenge old ways of thinking and impact real change in the healthcare industry. Our team is on a mission to prevent disease with data. Springbuk is a nationwide company with employees who care about empowering smarter healthcare decision-making.&nbsp;
 
The Client Success Manager is an enthusiastic team player with a customer-first mentality. As our customers’ primary point of contact, the Client Success Manager is a trusted advisor, fierce advocate, and strategic partner focused on clients achieving their short and long-term strategic goals.
 
This proven performer knows the health insurance and employee benefits industries and intuitively knows how to develop and foster long-term relationships as an ongoing resource ensuring Springbuk aligns with client needs and goals. If this sounds like you, explore the job specifics below. You might be exactly who we’re looking for, and we’d love to get in touch!&nbsp;
&nbsp;
 
Here’s what you will do:&nbsp;
 
<ul>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Serve as a trusted consultant, advocate, and main point of contact for partners and clients</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Work with clients to execute renewals and establish opportunities for growth</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Recognize opportunities to help clients and channel partners grow and increase their value through:</li>
</ul>
 
	Enablement: Perform new client on-boarding, ongoing trainings, and demos for/with partners for growth opportunities
	Adoption: Identify how existing and new features, products, and services help customers solve challenges and drive adoption
 
<ul>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Manage multiple, concurrent projects in a fast-moving environment</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Consult with partners and clients to develop strategies that lead to successful processes and outcomes</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Coordinate with technical and support teams to resolve unexpected issues</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Partner with the sales team on client and partner expansion opportunities</li>
</ul>
 
Requirements
 
A successful candidate will have:&nbsp;
 
<ul>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">3+ years experience in account management, customer service, customer SaaS training, or related field</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Solution-focused sales experience with a curious yet consultative approach to relationship building and problem-solving</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Project management experience</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Successfully managed a client book of business</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Experience using Salesforce</li>
</ul>
 
Not required but a plus:&nbsp;
 
<ul>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Experience in a SaaS company environment conducting trainings, demos, and go-live calls is preferred</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">3+ years experience working in health insurance or brokerage, employee benefits, disease management, or population health</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Minimum of a Bachelor’s degree or equivalent in business, health administration, public health, or health sciences</li>
</ul>

At Springbuk, we’re a team of highly driven, team-oriented self-starters. We
work hard and win big while crafting a high-energy, inspiring company culture.
We aspire to challenge old ways of thinking and impact real change in the
healthcare industry. Our team is on a mission to prevent disease with data.
Springbuk is a nationwide company with employees who care about empowering
smarter healthcare decision-making.

  

The Client Success Manager is an enthusiastic team player with a customer-
first mentality. As our customers’ primary point of contact, the Client
Success Manager is a trusted advisor, fierce advocate, and strategic partner
focused on clients achieving their short and long-term strategic goals.

  

This proven performer knows the health insurance and employee benefits
industries and intuitively knows how to develop and foster long-term
relationships as an ongoing resource ensuring Springbuk aligns with client
needs and goals. If this sounds like you, explore the job specifics below. You
might be exactly who we’re looking for, and we’d love to get in touch!



  

**Here’s what you will do:  **

  

  * Serve as a trusted consultant, advocate, and main point of contact for partners and clients
  * Work with clients to execute renewals and establish opportunities for growth
  * Recognize opportunities to help clients and channel partners grow and increase their value through:

  

Enablement: Perform new client on-boarding, ongoing trainings, and demos
for/with partners for growth opportunities

Adoption: Identify how existing and new features, products, and services help
customers solve challenges and drive adoption

  

  * Manage multiple, concurrent projects in a fast-moving environment
  * Consult with partners and clients to develop strategies that lead to successful processes and outcomes
  * Coordinate with technical and support teams to resolve unexpected issues
  * Partner with the sales team on client and partner expansion opportunities

  

**Requirements**

****  

A successful candidate will have:

  

  * 3+ years experience in account management, customer service, customer SaaS training, or related field
  * Solution-focused sales experience with a curious yet consultative approach to relationship building and problem-solving
  * Project management experience
  * Successfully managed a client book of business
  * Experience using Salesforce

  

**Not required but a plus:  **

  

  * Experience in a SaaS company environment conducting trainings, demos, and go-live calls is preferred
  * 3+ years experience working in health insurance or brokerage, employee benefits, disease management, or population health
  * Minimum of a Bachelor’s degree or equivalent in business, health administration, public health, or health sciences

  

