Are you smart, driven, curious, resourceful, and not afraid to fail, then we want to meet you! Our team of bold, innovative, and creative teammates is what makes us one of the top companies to work for. FreightWaves delivers news and commentary, data, analytics, risk management tools, and actionable market insights to the industry. If you are ready to join our team, it is time for you to apply! We are looking for a Customer Success Manager to provide best-in-class customer experience, while focusing on customer needs, retention and engagement to continuously add customer value. The Customer Success role is an integrated role that works directly with our Sales and Marketing team to ensure our potential clients receive outstanding customer service while identifying their needs. Learning our SONAR software and how it can be beneficial to a client plays a major role when it comes to retaining current customers as well as gaining new business. The&nbsp; Customer Success role values the need to present an exclusive opportunity and assist companies looking to elevate and grow their business though every step of the process.&nbsp; *****This position is 100% remote. What you will be doing:<ul>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Support SONAR clients while delivering and communicating ROI throughout the customer lifecycle&nbsp;</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Work closely with Sales Executives, VPs, and Market Experts to continuously drive and improve customer engagement and retention&nbsp;</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Provide an exceptional customer experience by following best practices throughout the onboarding, service, renewal and upsell stages&nbsp;</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Take ownership of your SONAR book of business and identify opportunities for customers to act as SONAR advocates</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Maintain a cadence of communicating with customers about their adoption for deeper engagement and drive value&nbsp;</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Strive to meet and exceed personal and team customer retention and expansion goals</li>
</ul> What you bring to the table:<ul>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Experience providing an exceptional customer experience and developing customer relationships</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Basic understanding of the transportation and logistics industry&nbsp;</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Ability to work autonomously, perform well under pressure and manage change effectively</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Takes initiative with customer facing activities and has a strong intuition for expansion opportunities&nbsp;</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Capable of interpreting findings, and communicating valuable, actionable insights&nbsp;</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Strong communication (verbal and written) and presentation skills</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Advanced skills in a CRM platform(s), bonus points for Salesforce&nbsp;</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">3+ years of relevant experience in customer success or solutions</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Data- and customer service driven</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Bachelor’s degree in Business or related field preferred</li>
</ul> Our Benefits: &nbsp;<ul>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">An excellent work environment, flat hierarchies, and short decision paths.</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Competitive salary</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Work from home&nbsp;</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">A generous benefits package including 100% employer-paid health, dental, vision and Life insurance, STD, LTD</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Concierge doctor on-call&nbsp;</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Stock options</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">401k with up to 3.5% match</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Training programs and career development opportunities</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Student-loan reimbursement&nbsp;</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Annual life achievement bonus of $2000 for having a baby, buying a house, or getting married (max one per year)&nbsp;</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">No set days off Vacation policy (our team takes time off as needed with supervisor approval)</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Gym Membership (or virtual membership while COVID is still a part of our daily lives)</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Audible or Kindle Unlimited subscription&nbsp;</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">FreightWaves strives for sustainability. We offset our carbon emissions.&nbsp;</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Discount on Ford vehicles</li>
</ul>

Are you smart, driven, curious, resourceful, and not afraid to fail, then we
want to meet you! Our team of bold, innovative, and creative teammates is what
makes us one of the top companies to work for. FreightWaves delivers news and
commentary, data, analytics, risk management tools, and actionable market
insights to the industry. If you are ready to join our team, it is time for
you to apply!

  

We are looking for a Customer Success Manager to provide best-in-class
customer experience, while focusing on customer needs, retention and
engagement to continuously add customer value. The Customer Success role is an
integrated role that works directly with our Sales and Marketing team to
ensure our potential clients receive outstanding customer service while
identifying their needs. Learning our SONAR software and how it can be
beneficial to a client plays a major role when it comes to retaining current
customers as well as gaining new business. The

  

Customer Success role values the need to present an exclusive opportunity and
assist companies looking to elevate and grow their business though every step
of the process.

  

*****This position is 100% remote.

  

What you will be doing:

  * Support SONAR clients while delivering and communicating ROI throughout the customer lifecycle 
  * Work closely with Sales Executives, VPs, and Market Experts to continuously drive and improve customer engagement and retention 
  * Provide an exceptional customer experience by following best practices throughout the onboarding, service, renewal and upsell stages 
  * Take ownership of your SONAR book of business and identify opportunities for customers to act as SONAR advocates
  * Maintain a cadence of communicating with customers about their adoption for deeper engagement and drive value 
  * Strive to meet and exceed personal and team customer retention and expansion goals

  

What you bring to the table:

  * Experience providing an exceptional customer experience and developing customer relationships
  * Basic understanding of the transportation and logistics industry 
  * Ability to work autonomously, perform well under pressure and manage change effectively
  * Takes initiative with customer facing activities and has a strong intuition for expansion opportunities 
  * Capable of interpreting findings, and communicating valuable, actionable insights 
  * Strong communication (verbal and written) and presentation skills
  * Advanced skills in a CRM platform(s), bonus points for Salesforce 
  * 3+ years of relevant experience in customer success or solutions
  * Data- and customer service driven
  * Bachelor’s degree in Business or related field preferred

  

Our Benefits:  

  * An excellent work environment, flat hierarchies, and short decision paths.
  * Competitive salary
  * Work from home 
  * A generous benefits package including 100% employer-paid health, dental, vision and Life insurance, STD, LTD
  * Concierge doctor on-call 
  * Stock options
  * 401k with up to 3.5% match
  * Training programs and career development opportunities
  * Student-loan reimbursement 
  * Annual life achievement bonus of $2000 for having a baby, buying a house, or getting married (max one per year) 
  * No set days off Vacation policy (our team takes time off as needed with supervisor approval)
  * Gym Membership (or virtual membership while COVID is still a part of our daily lives)
  * Audible or Kindle Unlimited subscription 
  * FreightWaves strives for sustainability. We offset our carbon emissions. 
  * Discount on Ford vehicles

