This position is responsible for developing, delivering, and maintaining instructor-led training courses for Calabrio customers, partners and employees. Training courses cover the design, implementation, administration, features, functions, and troubleshooting of the Calabrio ONE suite. <ul>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Be a subject matter expert (SME) on the full suite of solutions</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Design and develop engaging education content to strategically deliver the right information to our customers, in the right format, at the right time in their customer journey</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Gather, analyze and incorporate input from multiple stakeholders and Subject Matter Experts (SMEs) to design, create, deliver and maintain learning resources</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Ability to take on special projects and responsibilities that will take advantage of your unique product knowledge and advanced training skills</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Serve as a mentor for other members of the team</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Continually work with other trainers, engineers, developers and product owners to maintain a deep understanding of Calabrio software products</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Maintain files and records of training attendance, completion, certification and evaluation</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Develop partner and customer relationships in order to foster their ongoing success with Calabrio</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Ensure Calabrio and customer readiness for training</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Ensure that materials and documentation are accurate and up to date</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Flexibility to travel to customer locations to deliver training whenever necessary (up to 75 %)</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Other core expectations will be defined by your direct supervisor/manager</li>
</ul> EXPERIENCE WE'RE LOOKING FOR <ul>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Excellent presentation skills</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Excellent organizational and time management skills</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Excellent knowledge of Contact Center Workforce Optimization software</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Proficiency with video editing software (e.g., Camtasia Studio or Adobe Premiere)</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Familiarity with content creation tools (e.g., VideoScribe, Preze, Articulate Storyline, Adobe After Effects, etc.)</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Familiarity with office software (e.g., Microsoft Word, PowerPoint, Outlook and Teams, etc.)</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Strong commitment to providing exceptional customer service</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Excellent troubleshooting and creative problem-solving skills</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Strong interpersonal skills to interact with all levels of employees with customers, partners, and co-workers</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Strong ability to work independently and productively in an unstructured environment</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Ability learn new software features and functions through documentation and hands-on experience</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Other core competencies will be defined by your direct supervisor/manager</li>
</ul> WHAT IS REQUIRED FOR YOU TO APPLY? <ul>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Bachelor’s degree in related discipline or equivalent work experience</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Experience with workforce optimization or contact center software</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">At least 3 years of solid technical training experience</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">At least 3 years of educational content creation experience</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Preferred experience in the software industry</li>
</ul>

This position is responsible for developing, delivering, and maintaining
instructor-led training courses for Calabrio customers, partners and
employees. Training courses cover the design, implementation, administration,
features, functions, and troubleshooting of the Calabrio ONE suite.

  

  * Be a subject matter expert (SME) on the full suite of solutions
  * Design and develop engaging education content to strategically deliver the right information to our customers, in the right format, at the right time in their customer journey
  * Gather, analyze and incorporate input from multiple stakeholders and Subject Matter Experts (SMEs) to design, create, deliver and maintain learning resources
  * Ability to take on special projects and responsibilities that will take advantage of your unique product knowledge and advanced training skills
  * Serve as a mentor for other members of the team
  * Continually work with other trainers, engineers, developers and product owners to maintain a deep understanding of Calabrio software products
  * Maintain files and records of training attendance, completion, certification and evaluation
  * Develop partner and customer relationships in order to foster their ongoing success with Calabrio
  * Ensure Calabrio and customer readiness for training
  * Ensure that materials and documentation are accurate and up to date
  * Flexibility to travel to customer locations to deliver training whenever necessary (up to 75 %)
  * Other core expectations will be defined by your direct supervisor/manager

  

**EXPERIENCE WE'RE LOOKING FOR**

  

  * Excellent presentation skills
  * Excellent organizational and time management skills
  * Excellent knowledge of Contact Center Workforce Optimization software
  * Proficiency with video editing software (e.g., Camtasia Studio or Adobe Premiere)
  * Familiarity with content creation tools (e.g., VideoScribe, Preze, Articulate Storyline, Adobe After Effects, etc.)
  * Familiarity with office software (e.g., Microsoft Word, PowerPoint, Outlook and Teams, etc.)
  * Strong commitment to providing exceptional customer service
  * Excellent troubleshooting and creative problem-solving skills
  * Strong interpersonal skills to interact with all levels of employees with customers, partners, and co-workers
  * Strong ability to work independently and productively in an unstructured environment
  * Ability learn new software features and functions through documentation and hands-on experience
  * Other core competencies will be defined by your direct supervisor/manager

  

**WHAT IS REQUIRED FOR YOU TO APPLY?**

  

  * Bachelor’s degree in related discipline or equivalent work experience
  * Experience with workforce optimization or contact center software
  * At least 3 years of solid technical training experience
  * At least 3 years of educational content creation experience
  * Preferred experience in the software industry

