As Senior Product Line Manager - Platform you will help us further invest in the Calabrio mission making sure that the core services required by Calabrio's suite of applications are able to be built efficiently with scale and flexibility. By working closely with product, design, customer success and engineering as well as our customers, you will leverage your platform business experience to evolve our platform strategy and deliver an enterprise-grade platform that supports and delights your customers. This Role Might Be for You If: <ul>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Desire to drive change from a product-based to a platform-based business model</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Experience in platform based Saas business strategies and models</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Want to drive change and make an impact with a passion for making a difference in the world</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Experience in owning a suite of products and defining long-term product strategy and vision&nbsp;</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Possess strong business &amp; entrepreneurial acumen with strategic, analytical, and critical thinking&nbsp;</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Proven ability to communicate up, across, and within the organization</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Understand the software development life cycle, cloud platforms and cloud-native technologies&nbsp;</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Drive strategic product communications through presentations across organizations providing clarity in decisions</li>
</ul> WHAT YOU’LL BE DOING <ul>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Participate in day to day product team activities, driving high quality customer experiences and exploring what is possible with evolving extensible cloud platform products, devices and tools</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Work within a matrix organization collaborating with business stakeholders, cloud engineers and architects, user experience (UX) teams, project managers, and other relevant digital and technology and business teams&nbsp;</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Effectively translate business objectives into product strategies, roadmaps, and product specifications to deliver against our core customer value propositions and our company strategic and financial goals&nbsp;</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Identify common patterns across Calabrio's applications in order to maximize platform efficiencies and related user-facing system settings</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Prioritize new feature launches based on competitive analysis, industry trends, emerging technologies, and company vision&nbsp;</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Exemplify thought leadership skills and Influence cross functional team(s) without formal authority</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Analyze and provide reporting metrics to leadership on product growth and development&nbsp;</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Manage a product team consisting of product managers, product owners and product experts and be responsible for competence development and recruitment to this team</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Act as the key authority and point of contact for the Platform line of business, project development concepts, business strategy and business models.</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Perform various management duties, managing work plans and facilitating an efficient product development effort between individual co-workers and departments.</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Be part of the Product Management leadership team, responsible for the growth and health of the whole Calabrio ONE suite of products&nbsp;</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Collect, analyze and report on product financial and operational health and adjust product strategy or development plans as needed to manage the success of the product business line including some P&amp;L responsibilities &nbsp;</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Ensure that high standards of reliability, quality, usability and measurement are adhered to throughout each phase of product development.</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Ensure that various stages of product development are completed on time by leading, organizing and requesting continuous updates from cross-functional teams and reporting appropriately</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Partner with the product marketing, development and product design teams to bring the product vision to life with prototypes and mock-ups.</li>
</ul> HOW YOU'LL STAND OUT <ul>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Demonstrate a strong understanding of cloud platform services, cloud-native and infrastructure technologies&nbsp;</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Consult and collaborate as subject matter expert (SME) with business stakeholders on available cloud platform services&nbsp;</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Collaborate with other Product Line Managers, BU Leaders and Engineering/R&amp;D leaders to align product strategies into comprehensive portfolios for the BU.</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Be a leader and a team player with strong collaboration and leadership skills</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Experience in software as a service, contact center, customer experience, unified communications, analytics, quality performance and workforce planning and management solutions</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Experience in advanced B2B software industry (CX, CRM or Similar)</li>
</ul> WHAT IS REQUIRED FOR YOU TO APPLY? <ul>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">10+ years’ experience in Product Management, with 5+ Technology Industry experience&nbsp;</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Bachelor's degree in IT, Computer Science, Engineering, Business, Marketing, Communications or related field Preferred Qualifications:&nbsp;</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Excellent problem-solving, organizational and analytical skills, with the ability to evolve product strategy based on research, data, and industry trends</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Team player, supporting and promoting team accomplishments with a proven ability to drive change through influence and collaboration across a Matrix organization in a highly fluid environment.</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Experience defining projects, collecting requirements, writing detailed functional specifications, coordinating efforts to scope, schedule and deploy new feature sets</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Cloud/SaaS/PaaS and eCommerce provisioning background</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Demonstrated experience in influencing, negotiating, and collaborating across multiple Sr. Leadership teams&nbsp;</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Experience defining Cloud service offers and/or service catalogs for IaaS, PaaS or SaaS.&nbsp;</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Prior experience with Amazon AWS, Microsoft Azure, and/or Google Cloud Platform related services</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Be able to travel globally and nationally, up to 15% travel estimation</li>
</ul> Desirable Requirements <ul>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Success in a similar role in an organization with a platform-based business model&nbsp;</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Pragmatic Marketing certification is a plus.</li>
</ul>

As Senior Product Line Manager - Platform you will help us further invest in
the Calabrio mission making sure that the core services required by Calabrio's
suite of applications are able to be built efficiently with scale and
flexibility. By working closely with product, design, customer success and
engineering as well as our customers, you will leverage your platform business
experience to evolve our platform strategy and deliver an enterprise-grade
platform that supports and delights your customers.

  

 **This Role Might Be for You If:**

  

  * Desire to drive change from a product-based to a platform-based business model
  * Experience in platform based Saas business strategies and models
  * Want to drive change and make an impact with a passion for making a difference in the world
  * Experience in owning a suite of products and defining long-term product strategy and vision 
  * Possess strong business & entrepreneurial acumen with strategic, analytical, and critical thinking 
  * Proven ability to communicate up, across, and within the organization
  * Understand the software development life cycle, cloud platforms and cloud-native technologies 
  * Drive strategic product communications through presentations across organizations providing clarity in decisions

  

**WHAT YOU’LL BE DOING**

  

  * Participate in day to day product team activities, driving high quality customer experiences and exploring what is possible with evolving extensible cloud platform products, devices and tools
  * Work within a matrix organization collaborating with business stakeholders, cloud engineers and architects, user experience (UX) teams, project managers, and other relevant digital and technology and business teams 
  * Effectively translate business objectives into product strategies, roadmaps, and product specifications to deliver against our core customer value propositions and our company strategic and financial goals 
  * Identify common patterns across Calabrio's applications in order to maximize platform efficiencies and related user-facing system settings
  * Prioritize new feature launches based on competitive analysis, industry trends, emerging technologies, and company vision 
  * Exemplify thought leadership skills and Influence cross functional team(s) without formal authority
  * Analyze and provide reporting metrics to leadership on product growth and development 
  * Manage a product team consisting of product managers, product owners and product experts and be responsible for competence development and recruitment to this team
  * Act as the key authority and point of contact for the Platform line of business, project development concepts, business strategy and business models.
  * Perform various management duties, managing work plans and facilitating an efficient product development effort between individual co-workers and departments.
  * Be part of the Product Management leadership team, responsible for the growth and health of the whole Calabrio ONE suite of products 
  * Collect, analyze and report on product financial and operational health and adjust product strategy or development plans as needed to manage the success of the product business line including some P&L responsibilities  
  * Ensure that high standards of reliability, quality, usability and measurement are adhered to throughout each phase of product development.
  * Ensure that various stages of product development are completed on time by leading, organizing and requesting continuous updates from cross-functional teams and reporting appropriately
  * Partner with the product marketing, development and product design teams to bring the product vision to life with prototypes and mock-ups.

  

**HOW YOU'LL STAND OUT**

  

  * Demonstrate a strong understanding of cloud platform services, cloud-native and infrastructure technologies 
  * Consult and collaborate as subject matter expert (SME) with business stakeholders on available cloud platform services 
  * Collaborate with other Product Line Managers, BU Leaders and Engineering/R&D leaders to align product strategies into comprehensive portfolios for the BU.
  * Be a leader and a team player with strong collaboration and leadership skills
  * Experience in software as a service, contact center, customer experience, unified communications, analytics, quality performance and workforce planning and management solutions
  * Experience in advanced B2B software industry (CX, CRM or Similar)

  

**WHAT IS REQUIRED FOR YOU TO APPLY?**

  

  * 10+ years’ experience in Product Management, with 5+ Technology Industry experience 
  * Bachelor's degree in IT, Computer Science, Engineering, Business, Marketing, Communications or related field Preferred Qualifications: 
  * Excellent problem-solving, organizational and analytical skills, with the ability to evolve product strategy based on research, data, and industry trends
  * Team player, supporting and promoting team accomplishments with a proven ability to drive change through influence and collaboration across a Matrix organization in a highly fluid environment.
  * Experience defining projects, collecting requirements, writing detailed functional specifications, coordinating efforts to scope, schedule and deploy new feature sets
  * Cloud/SaaS/PaaS and eCommerce provisioning background
  * Demonstrated experience in influencing, negotiating, and collaborating across multiple Sr. Leadership teams 
  * Experience defining Cloud service offers and/or service catalogs for IaaS, PaaS or SaaS. 
  * Prior experience with Amazon AWS, Microsoft Azure, and/or Google Cloud Platform related services
  * Be able to travel globally and nationally, up to 15% travel estimation

  

**Desirable Requirements**

  

  * Success in a similar role in an organization with a platform-based business model 
  * Pragmatic Marketing certification is a plus.

