The primary responsibility of the Technical Support Database Administrator is to provide technical and consultative support for the installation, configuration, upgrading, administration, monitoring, maintenance, and security of databases in an organization. This role includes reviewing design of database &amp; reporting strategies, system monitoring and improving database performance and capacity, identifying, documenting and communicating best practices for database management. WHAT YOU’LL BE DOING Responsible for providing next level support and guidance for Customer Success Engineers, Partners and Customers: <ul>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Practice with and knowledge of troubleshooting issues with SQL Server and implementing best practices in: High Availability, MSCS/SQL clustering, blocking, deadlocking, query optimization, linked servers, recovery models, performance tuning, failover and run-time error scenarios</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Work with engineers and customers to develop, implement, and monitor standards and procedures to ensure optimal database performance, scalability and reliability</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Effectively document and communicate status of assigned tickets to customers and management.</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Partner and/or escalate to Development or other resources when necessary or as required</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Author and/or update applicable knowledge base articles</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Provide database related subject matter expertise for customers, fellow engineers, management and others</li>
</ul> EXPERIENCE WE’RE LOOKING FOR <ul>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Excellent troubleshooting and creative problem-solving skills for optimal database performance</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Knowledge about RDBMS technologies including:</li>
<ul style="list-style-type: disc">
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Microsoft SQL Server</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Postgre/SQL</li>
</ul>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Working knowledge of Structured Query Language (SQL)</li>
<ul style="list-style-type: disc">
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Transact - SQL</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">PL/pgSQL</li>
</ul>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">General understanding of distributed computing architectures, e.g. Client/Server and Internet/Intranet</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">General understanding of the underlying operating system, e.g. Windows and Linux</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">General understanding of storage technologies, memory management, disk arrays, NAS/SAN and networking</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">General understanding of routine maintenance, recovery, and handling failover of a Database</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Good verbal, written and interpersonal communication skills to interact with other team members, senior support personnel, high level personnel and customers</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Ability to give guidance and technical advice for troubleshooting and performance problems</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Ability to work independently and as part of a team</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Strong attention to detail and time management skills</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Project management skills</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Ability to learn quickly and adapt to new challenges</li>
</ul> WHAT IS REQUIRED FOR YOU TO APPLY? <ul>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">2 + years of Microsoft SQL Server database administration experience</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">2 + years of production support experience</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">2 + years of experience with relational databases, database structures and design, systems design and data management</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Experience is a software development organization a plus</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">A Bachelor's Degree or higher in Computer Science, Information Technology, Engineering, or related field to perform job duties as a database administrator. In general, DBA's work with commercial databases such as Microsoft SQL Server, Oracle and many others.</li>
</ul>

The primary responsibility of the Technical Support Database Administrator is
to provide technical and consultative support for the installation,
configuration, upgrading, administration, monitoring, maintenance, and
security of databases in an organization.

  

This role includes reviewing design of database & reporting strategies, system
monitoring and improving database performance and capacity, identifying,
documenting and communicating best practices for database management.

  

  

 **WHAT YOU’LL BE DOING**

  

Responsible for providing next level support and guidance for Customer Success
Engineers, Partners and Customers:

  

  * Practice with and knowledge of troubleshooting issues with SQL Server and implementing best practices in: High Availability, MSCS/SQL clustering, blocking, deadlocking, query optimization, linked servers, recovery models, performance tuning, failover and run-time error scenarios
  * Work with engineers and customers to develop, implement, and monitor standards and procedures to ensure optimal database performance, scalability and reliability
  * Effectively document and communicate status of assigned tickets to customers and management.
  * Partner and/or escalate to Development or other resources when necessary or as required
  * Author and/or update applicable knowledge base articles
  * Provide database related subject matter expertise for customers, fellow engineers, management and others

  

**EXPERIENCE WE’RE LOOKING FOR**

  

  * Excellent troubleshooting and creative problem-solving skills for optimal database performance
  * Knowledge about RDBMS technologies including:
    * Microsoft SQL Server
    * Postgre/SQL
  * Working knowledge of Structured Query Language (SQL)
    * Transact - SQL
    * PL/pgSQL
  * General understanding of distributed computing architectures, e.g. Client/Server and Internet/Intranet
  * General understanding of the underlying operating system, e.g. Windows and Linux
  * General understanding of storage technologies, memory management, disk arrays, NAS/SAN and networking
  * General understanding of routine maintenance, recovery, and handling failover of a Database
  * Good verbal, written and interpersonal communication skills to interact with other team members, senior support personnel, high level personnel and customers
  * Ability to give guidance and technical advice for troubleshooting and performance problems
  * Ability to work independently and as part of a team
  * Strong attention to detail and time management skills
  * Project management skills
  * Ability to learn quickly and adapt to new challenges

  

**WHAT IS REQUIRED FOR YOU TO APPLY?**

  

  * 2 + years of Microsoft SQL Server database administration experience
  * 2 + years of production support experience
  * 2 + years of experience with relational databases, database structures and design, systems design and data management
  * Experience is a software development organization a plus
  * A Bachelor's Degree or higher in Computer Science, Information Technology, Engineering, or related field to perform job duties as a database administrator. In general, DBA's work with commercial databases such as Microsoft SQL Server, Oracle and many others.

