<p>Location: Los Angeles</p><br/><p>Employment Type: Full-time</p><br/><p>Team: Customer Success</p><br/><div><b style="font-size: 11pt">BOULEVARD | ABOUT US</b></div><div><span style="font-size: 11pt">Boulevard was founded with the fundamental belief that personal care should be convenient for all. Our mission is to maximize potential for salons and spas, as well as the clients they serve.</span></div><div><br></div><div><span style="font-size: 11pt">Developed in collaboration with industry-leading owners and operators, our scheduling, point of sale, and conversation platform was carefully designed to drive revenue, automate workflows, and convert customers from visitors into valuable, long-term clients. By facilitating a better, personalized experience across every transaction and interaction, Boulevard’s technology not only helps salons and spas to survive, but thrive. Take a look at </span><a href="https://www.joinblvd.com/blog/we-are-boulevard" style="font-size: 11pt" class="postings-link">how we (and YOU) can make that happen</a><span style="font-size: 11pt">.&nbsp;</span></div><div><br></div><div><b style="font-size: 11pt">DARE TO DISRUPT | INSPIRE INNOVATION</b></div><div><span style="font-size: 11pt">We are diligent about solving hard problems and are not afraid to challenge conventions or question the status quo. If our ambitions aren't terrifying, we aren't pushing ourselves enough.</span></div><div><span style="font-size: 11pt">We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication and we design each and every detail to maximize potential, power and impact. Do our values match? Read through </span><a href="https://www.joinblvd.com/about" style="font-size: 11pt" class="postings-link">our story and what we value the most</a><span style="font-size: 11pt">. </span></div><div><br></div><div><br></div><div><b>Customer Success at Boulevard</b></div><div>We accompany our customers every step of the way from the moment they partner with us to the end of their journey. We bring passion to what we do every day because what we do matters to real people. We share happy and sad moments with our customers, we laugh and cry with them, and we build relationships that go far beyond a business partnership. We are a group of ambitious, intelligent, hard-working, and fun people. If you are passionate about helping real hard working people, love technology, aren't afraid of a challenge or two, and have a desire to push yourself to your maximum potential, our Customer Success team is where you belong.</div><div><br></div><div><b>This Role</b></div><div>As a Customer Success Manager, you will partner closely with the largest and most successful beauty and personal care businesses in the nation to ensure they are realizing the incredible value of our platform. You will be an important member of our core team, influence Boulevard’s continued success, and help shape the future of our market. You will actively manage a portfolio of businesses and play a key role in ensuring and strategically growing Boulevard’s revenue.</div><div><br></div><h3>You will:</h3><br/><ul><li>Develop and manage a number of high-value client accounts, all of which have unique and complex needs</li><li>Build and maintain relationships with your accounts, creating a premium and high-caliber experience</li><li>Help with onboarding and training the client to use the Boulevard platform, regularly coach on best practices</li><li>Analyze user engagement data, identify actionable insights. Report regularly on KPIs</li><li>Collaborate with various internal teams to make sure clients are delighted by Boulevard’s offering</li><li>Ensure client satisfaction and negotiate successful resolutions.&nbsp;</li><li>Identify areas for improvement in the customer experience, both in our product and processes</li><li>Reach out to accounts to gather intelligence on how they are currently using our products and determine what features and services are the most/least valuable to their businesses</li><li>Identify opportunities for selling additional tools/products to help our clients accomplish their business needs, communicating those opportunities to the respective account executive</li><li>Be a mentor and resource to new hires and members of the Customer Success Team</li></ul><br/><h3>You have:</h3><br/><ul><li>3+ years of relevant experience managing multiple accounts with a proven track record of success OR 3+ years experience as a Salon Manager, Spa Director, or similar role</li><li>An aptitude to understand Boulevard's technology platform and build meaningful relationships with customers of varying technical savvy.</li><li>Proven ability to multi-task and manage multiple projects at a time while paying strict attention to detail and providing exceptional service</li><li>Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others</li><li>Demonstrated ability for and interest in project management and analyzing data sets</li><li>Intelligent, quick thinking, fast learning, creative problem-solver</li><li>Team player with excellent communication, interpersonal,&nbsp; and organizational skills</li></ul><br/><h3>Bonus points:</h3><br/><ul><li>Familiarity with SaaS business models</li><li>Prior experience at a tech startup</li><li>Experience with sales or account management</li></ul><br/><div><b style="font-size: 11pt">BENEFITS&nbsp;</b></div><div><span style="font-size: 11pt">In addition to the wonderful people you’ll get to work with (meet some of them </span><a href="https://www.joinblvd.com/blog/engineering-at-boulevard-meet-jared-tibshraeny" style="font-size: 11pt" class="postings-link">here</a><span style="font-size: 11pt">!) and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.&nbsp;</span></div><div><br></div><div><b style="font-size: 11pt">Take a break </b><span style="font-size: 11pt">whenever you need to with our unlimited vacation day policy.</span></div><div><b style="font-size: 11pt">Fully remote </b><span style="font-size: 11pt">so you can choose where you want to work.</span></div><div><b style="font-size: 11pt">Health is a priority </b><span style="font-size: 11pt">so we’ve got you covered with dental, medical, vision, and life insurance.</span></div><div><b style="font-size: 11pt">Investing in the future </b><span style="font-size: 11pt">with a 401(k) option.</span></div><div><b style="font-size: 11pt">Equity: </b><span style="font-size: 11pt">get ahead on the ground floor and grow with Boulevard.</span></div><div><br></div><div><b style="font-size: 11pt">NOT CONVINCED?</b></div><div><span style="font-size: 11pt">Hear what </span><a href="https://www.joinblvd.com/blog/engineering-at-boulevard-meet-leo-nikkila" style="font-size: 11pt" class="postings-link">Leo</a><span style="font-size: 11pt">, one of our architects, has to say about life at Boulevard.&nbsp;</span></div><div><a href="https://www.joinblvd.com/stories" style="font-size: 11pt" class="postings-link">Read through what our customers</a><span style="font-size: 11pt"> are saying about our product.&nbsp;</span></div><div><span style="font-size: 11pt">Check out our latest </span><a href="https://www.joinblvd.com/blog/boulevard-platform-updates-september-2020" style="font-size: 11pt" class="postings-link">product release</a><span style="font-size: 11pt"> and how we’re continuously working to improve.</span></div><div><br></div><div><i><span style="font-size: 11pt">Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.</span></i></div>

Location: Los Angeles

  

Employment Type: Full-time

  

Team: Customer Success

  

 **BOULEVARD | ABOUT US**

Boulevard was founded with the fundamental belief that personal care should be
convenient for all. Our mission is to maximize potential for salons and spas,
as well as the clients they serve.

  

Developed in collaboration with industry-leading owners and operators, our
scheduling, point of sale, and conversation platform was carefully designed to
drive revenue, automate workflows, and convert customers from visitors into
valuable, long-term clients. By facilitating a better, personalized experience
across every transaction and interaction, Boulevard’s technology not only
helps salons and spas to survive, but thrive. Take a look at [how we (and YOU)
can make that happen](https://www.joinblvd.com/blog/we-are-boulevard).

  

 **DARE TO DISRUPT | INSPIRE INNOVATION**

We are diligent about solving hard problems and are not afraid to challenge
conventions or question the status quo. If our ambitions aren't terrifying, we
aren't pushing ourselves enough.

We have an insatiable curiosity and embrace experimentation. We believe that
simple solutions require the most sophistication and we design each and every
detail to maximize potential, power and impact. Do our values match? Read
through [our story and what we value the
most](https://www.joinblvd.com/about).

  

  

**Customer Success at Boulevard**

We accompany our customers every step of the way from the moment they partner
with us to the end of their journey. We bring passion to what we do every day
because what we do matters to real people. We share happy and sad moments with
our customers, we laugh and cry with them, and we build relationships that go
far beyond a business partnership. We are a group of ambitious, intelligent,
hard-working, and fun people. If you are passionate about helping real hard
working people, love technology, aren't afraid of a challenge or two, and have
a desire to push yourself to your maximum potential, our Customer Success team
is where you belong.

  

 **This Role**

As a Customer Success Manager, you will partner closely with the largest and
most successful beauty and personal care businesses in the nation to ensure
they are realizing the incredible value of our platform. You will be an
important member of our core team, influence Boulevard’s continued success,
and help shape the future of our market. You will actively manage a portfolio
of businesses and play a key role in ensuring and strategically growing
Boulevard’s revenue.

  

### You will:

  

  * Develop and manage a number of high-value client accounts, all of which have unique and complex needs
  * Build and maintain relationships with your accounts, creating a premium and high-caliber experience
  * Help with onboarding and training the client to use the Boulevard platform, regularly coach on best practices
  * Analyze user engagement data, identify actionable insights. Report regularly on KPIs
  * Collaborate with various internal teams to make sure clients are delighted by Boulevard’s offering
  * Ensure client satisfaction and negotiate successful resolutions. 
  * Identify areas for improvement in the customer experience, both in our product and processes
  * Reach out to accounts to gather intelligence on how they are currently using our products and determine what features and services are the most/least valuable to their businesses
  * Identify opportunities for selling additional tools/products to help our clients accomplish their business needs, communicating those opportunities to the respective account executive
  * Be a mentor and resource to new hires and members of the Customer Success Team

  

### You have:

  

  * 3+ years of relevant experience managing multiple accounts with a proven track record of success OR 3+ years experience as a Salon Manager, Spa Director, or similar role
  * An aptitude to understand Boulevard's technology platform and build meaningful relationships with customers of varying technical savvy.
  * Proven ability to multi-task and manage multiple projects at a time while paying strict attention to detail and providing exceptional service
  * Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others
  * Demonstrated ability for and interest in project management and analyzing data sets
  * Intelligent, quick thinking, fast learning, creative problem-solver
  * Team player with excellent communication, interpersonal,  and organizational skills

  

### Bonus points:

  

  * Familiarity with SaaS business models
  * Prior experience at a tech startup
  * Experience with sales or account management

  

 **BENEFITS  **

In addition to the wonderful people you’ll get to work with (meet some of them
[here](https://www.joinblvd.com/blog/engineering-at-boulevard-meet-jared-
tibshraeny)!) and challenging projects that’ll push you - Boulevard is here to
make sure you’re always at the top of your game emotionally, mentally, and
physically.

  

 **Take a break** whenever you need to with our unlimited vacation day policy.

 **Fully remote** so you can choose where you want to work.

 **Health is a priority** so we’ve got you covered with dental, medical,
vision, and life insurance.

 **Investing in the future** with a 401(k) option.

 **Equity:** get ahead on the ground floor and grow with Boulevard.

  

 **NOT CONVINCED?**

Hear what [Leo](https://www.joinblvd.com/blog/engineering-at-boulevard-meet-
leo-nikkila), one of our architects, has to say about life at Boulevard.

[Read through what our customers](https://www.joinblvd.com/stories) are saying
about our product.

Check out our latest [product
release](https://www.joinblvd.com/blog/boulevard-platform-updates-
september-2020) and how we’re continuously working to improve.

  

 _Our team values and celebrates our diverse backgrounds. Being open about who
we are and what we do allows us to do the best work of our lives. We believe
in equal opportunity for all, and you should too._

