<p>Location: Nashville, Tennessee</p><br/><p>Employment Type: Full-Time</p><br/><p>Team: IT</p><br/><div>Wonolo, which stands for Work Now Locally, is disrupting the $70bn temporary staffing industry. Founded in 2014, Wonolo is a remote-first company with three regional hubs: San Francisco Bay Area, Nashville, and Toronto. We have built a tech-enabled marketplace that connects businesses in need of front-line workers on a temporary or seasonal basis, with 500,000 underemployed workers in local markets all across the country. Our mission is to empower the in-demand workforce by providing flexible and fulfilling job opportunities for everyone.</div><div><br></div><div><span style="font-size: 11pt">We are searching for an </span><b style="font-size: 11pt">IT Support Manager</b><span style="font-size: 11pt"> in the Nashville area. As the second IT hire at Wonolo, your role will be critical in providing our team support and maintaining our IT services and computing environment. You will administer several common SaaS platforms, internal tools critical for customer-facing operations, the VPN, IT's MDM for laptops, the On/Off-boarding process, and the anti-virus service. When it reopens, you will be managing the Nashville office's audio-visual and network infrastructure, and provisioning and upgrading all laptop hardware.&nbsp;</span>&nbsp;</div><div><br></div><div><span style="font-size: 11pt">In addition, you will manage new service rollouts, annual hardware renewal specifications, and other IT projects. This is a great opportunity to up-level your IT Management and SaaS skills. This role is integral in ensuring that our employees remain as productive as possible. We are looking for someone who thrives in a rapidly growing, tech-startup environment, and who enjoys complex challenges and processes.</span></div><div><br></div><div><b>We are open to qualified candidates based in Nashville.</b>&nbsp;</div><h3>What you'll do:</h3><br/><ul><li>Set up company laptops (primarily Macbook) and other associated hardware and software for new team members</li><li>Manage IT's SaaS apps, including provisioning and auditing user accounts in Google Workspaces, Slack, LucidChart,Microsoft Office, and others</li><li>Manage the Nashville office's network and VPN, printers, and local services</li><li>Setup and support video conferencing systems in company meeting rooms (Zoom)</li><li>Help ensure compliance with company IT policies and security practices</li><li>Train and support users in their use of Google Docs, Sheets, Slides, and other productivity apps</li><li>Manage the IT Support queue hosted in Jira</li><li>Manage procurement and asset tracking of end-user hardware and software</li></ul><br/><h3>Who you are:</h3><br/><ul><li>3-4+ years of experience in an IT role with hands-on experience supporting macOS and Windows, MDM, Google Workspaces, and provisioning user accounts in various services</li><li>Have worked in an environment which prioritizes security</li><li>Strong knowledge of Apple devices, particularly laptops</li><li>An organized project manager with a strong ability to prioritize</li><li>Experience providing IT support to remote/international teams/users - i.e. ability to resolve IT issues without physical access to a user’s computer</li><li>Outside of the box thinker with strong troubleshooting skills</li><li>Some knowledge of networking, and troubleshooting end-user networking issues</li><li>Team player who has a desire to help others succeed</li><li>Effective interpersonal skills and relationship building skills</li><li>You demonstrate a commitment towards advancing representation and inclusion</li><div><br></div><div>If you have read up to this point, we hope you are excited about this opportunity to work at Wonolo! Even if your experience does not check every bullet point, we still highly encourage you to apply. The best hires do not always check off every box of a job description.</div></ul><br/><h3>Benefits and perks:</h3><br/><ul><li>The opportunity for growth in a mission-driven and well-funded start-up</li><li>Competitive salary, meaningful equity, and company bonus</li><li>We cover 100% insurance (medical/dental/vision) premiums</li><li>We encourage a healthy work-life balance and offer flexible schedules and an open vacation policy</li><li>Generous parental leave plan</li><li>Cell phone reimbursement and laptop</li><li>401(k) plan as well as life and disability insurance</li><li>Team outings, virtual happy hours, company off-sites, and more!</li></ul><br/><div><b>About Wonolo:</b></div><div>&nbsp;</div><div>Wonolo is a two-sided online marketplace that serves over 500,000 front-line workers, providing them access to flexible job opportunities across the nation within minutes, at companies like Coca-Cola, HelloFresh, Papa John's, and thousands more. </div><div><br></div><div>We are a remote-first company with 130+ employees in North America with three regional hubs: San Francisco Bay Area, Nashville, and Toronto. We are backed by leading investors including Sequoia, Bain Capital, PivotNorth, and Base10.&nbsp;</div><div>&nbsp;</div><div>Learn more about us:</div><div><a href="https://www.wonolo.com/blog/introducing-wonolo-up-your-path-to-earning-paid-flex-time-off-and-find-other-benefits" class="postings-link">Wonolo launches Wonolo Up, a comprehensive set of portable benefits for Wonoloers</a></div><div><a href="https://fortune.com/2018/04/19/why-sequoias-jess-lee-is-investing-in-on-demand-staffing-platform-wonolo/" class="postings-link">Sequoia's Jess Lee invests in Wonolo</a></div><div><a href="https://www.quora.com/session/Yong-Kim-151/1" class="postings-link">Yong Kim (CEO) on why he’s passionate about empowering the in-demand workforce</a></div><div><a href="https://techcrunch.com/2021/01/12/glassdoor-best-tech-companies-to-work-for-in-2021/" class="postings-link">Wonolo is one of the best tech companies to work for in 2021</a></div><div><br></div><div>Wonolo is a Great Place to Work Certified company for delivering a consistently high-trust experience for all employees. We value representation and are committed to creating an inclusive work environment. We provide equal employment opportunities for all applicants and employees.</div><div><br></div><div>#24 in Glassdoor's Best Places to Work 2021 (Small and Medium)</div><div>#12 in Fortune's Best Workplaces in the Bay Area 2021 (Small and Medium)</div><div>Inc. Magazine's Best Workplaces 2020 (Medium to Large)</div><div><br></div><div>Wonolo welcomes you as you and celebrates our collective diversity. We work to serve the underserved, and we are built on the strength of our entire community. We are especially interested in candidates who represent different cultures, perspectives, and backgrounds as this empowers our team to come together to make the best decisions and biggest impact.&nbsp;</div><div><br></div><div>Wonolo is an equal opportunity employer. We make the best effort to ensure all people feel supported, empowered and connected at work. A big part of this effort is through our support for members and allies of Employee Resource Groups such as Whammies of Color and Allies At Wonolo (WoCAW), Women of Wonolo (WoW), Parents of Wonolo (PoW), and People Out at Wonolo and Allies (POWA). Individuals seeking to work at or with Wonolo are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity or any other protected status under all applicable laws, regulations, and ordinances.</div>

Location: Nashville, Tennessee

  

Employment Type: Full-Time

  

Team: IT

  

Wonolo, which stands for Work Now Locally, is disrupting the $70bn temporary
staffing industry. Founded in 2014, Wonolo is a remote-first company with
three regional hubs: San Francisco Bay Area, Nashville, and Toronto. We have
built a tech-enabled marketplace that connects businesses in need of front-
line workers on a temporary or seasonal basis, with 500,000 underemployed
workers in local markets all across the country. Our mission is to empower the
in-demand workforce by providing flexible and fulfilling job opportunities for
everyone.

  

We are searching for an **IT Support Manager** in the Nashville area. As the
second IT hire at Wonolo, your role will be critical in providing our team
support and maintaining our IT services and computing environment. You will
administer several common SaaS platforms, internal tools critical for
customer-facing operations, the VPN, IT's MDM for laptops, the On/Off-boarding
process, and the anti-virus service. When it reopens, you will be managing the
Nashville office's audio-visual and network infrastructure, and provisioning
and upgrading all laptop hardware.  

  

In addition, you will manage new service rollouts, annual hardware renewal
specifications, and other IT projects. This is a great opportunity to up-level
your IT Management and SaaS skills. This role is integral in ensuring that our
employees remain as productive as possible. We are looking for someone who
thrives in a rapidly growing, tech-startup environment, and who enjoys complex
challenges and processes.

  

 **We are open to qualified candidates based in Nashville.**  

### What you'll do:

  

  * Set up company laptops (primarily Macbook) and other associated hardware and software for new team members
  * Manage IT's SaaS apps, including provisioning and auditing user accounts in Google Workspaces, Slack, LucidChart,Microsoft Office, and others
  * Manage the Nashville office's network and VPN, printers, and local services
  * Setup and support video conferencing systems in company meeting rooms (Zoom)
  * Help ensure compliance with company IT policies and security practices
  * Train and support users in their use of Google Docs, Sheets, Slides, and other productivity apps
  * Manage the IT Support queue hosted in Jira
  * Manage procurement and asset tracking of end-user hardware and software

  

### Who you are:

  

  * 3-4+ years of experience in an IT role with hands-on experience supporting macOS and Windows, MDM, Google Workspaces, and provisioning user accounts in various services
  * Have worked in an environment which prioritizes security
  * Strong knowledge of Apple devices, particularly laptops
  * An organized project manager with a strong ability to prioritize
  * Experience providing IT support to remote/international teams/users - i.e. ability to resolve IT issues without physical access to a user’s computer
  * Outside of the box thinker with strong troubleshooting skills
  * Some knowledge of networking, and troubleshooting end-user networking issues
  * Team player who has a desire to help others succeed
  * Effective interpersonal skills and relationship building skills
  * You demonstrate a commitment towards advancing representation and inclusion

  

If you have read up to this point, we hope you are excited about this
opportunity to work at Wonolo! Even if your experience does not check every
bullet point, we still highly encourage you to apply. The best hires do not
always check off every box of a job description.

  

### Benefits and perks:

  

  * The opportunity for growth in a mission-driven and well-funded start-up
  * Competitive salary, meaningful equity, and company bonus
  * We cover 100% insurance (medical/dental/vision) premiums
  * We encourage a healthy work-life balance and offer flexible schedules and an open vacation policy
  * Generous parental leave plan
  * Cell phone reimbursement and laptop
  * 401(k) plan as well as life and disability insurance
  * Team outings, virtual happy hours, company off-sites, and more!

  

 **About Wonolo:**



Wonolo is a two-sided online marketplace that serves over 500,000 front-line
workers, providing them access to flexible job opportunities across the nation
within minutes, at companies like Coca-Cola, HelloFresh, Papa John's, and
thousands more.

  

We are a remote-first company with 130+ employees in North America with three
regional hubs: San Francisco Bay Area, Nashville, and Toronto. We are backed
by leading investors including Sequoia, Bain Capital, PivotNorth, and Base10.



Learn more about us:

[Wonolo launches Wonolo Up, a comprehensive set of portable benefits for
Wonoloers](https://www.wonolo.com/blog/introducing-wonolo-up-your-path-to-
earning-paid-flex-time-off-and-find-other-benefits)

[Sequoia's Jess Lee invests in Wonolo](https://fortune.com/2018/04/19/why-
sequoias-jess-lee-is-investing-in-on-demand-staffing-platform-wonolo/)

[Yong Kim (CEO) on why he’s passionate about empowering the in-demand
workforce](https://www.quora.com/session/Yong-Kim-151/1)

[Wonolo is one of the best tech companies to work for in
2021](https://techcrunch.com/2021/01/12/glassdoor-best-tech-companies-to-work-
for-in-2021/)

  

Wonolo is a Great Place to Work Certified company for delivering a
consistently high-trust experience for all employees. We value representation
and are committed to creating an inclusive work environment. We provide equal
employment opportunities for all applicants and employees.

  

#24 in Glassdoor's Best Places to Work 2021 (Small and Medium)

#12 in Fortune's Best Workplaces in the Bay Area 2021 (Small and Medium)

Inc. Magazine's Best Workplaces 2020 (Medium to Large)

  

Wonolo welcomes you as you and celebrates our collective diversity. We work to
serve the underserved, and we are built on the strength of our entire
community. We are especially interested in candidates who represent different
cultures, perspectives, and backgrounds as this empowers our team to come
together to make the best decisions and biggest impact.

  

Wonolo is an equal opportunity employer. We make the best effort to ensure all
people feel supported, empowered and connected at work. A big part of this
effort is through our support for members and allies of Employee Resource
Groups such as Whammies of Color and Allies At Wonolo (WoCAW), Women of Wonolo
(WoW), Parents of Wonolo (PoW), and People Out at Wonolo and Allies (POWA).
Individuals seeking to work at or with Wonolo are considered without regards
to race, color, religion, national origin, age, sex, marital status, ancestry,
physical or mental disability, veteran status, sexual orientation, gender
identity or any other protected status under all applicable laws, regulations,
and ordinances.

