As one of the fastest growing IT companies&nbsp;in the Midwest, GadellNet Consulting Services inspires and enables hundreds of small businesses to leverage technology to drive phenomenal business results.&nbsp; We are passionate about building a creative, entrepreneurial, and progressive work environment where all employees are empowered.&nbsp; GadellNet is a family-friendly company that prides itself on its ability to recruit, train and promote qualified individuals regardless of their race, religion, gender, gender identity, sexual orientation, national origin, ethnicity, disability, age, veteran status or any other characteristics that makes people unique, diverse and different.&nbsp; GadellNet is proud to employ a highly talented, diverse team and is&nbsp;looking for individuals interested in helping grow our business further. About the Position:As an Account Manager, you will champion client success, retention and account growth. You will support account management, inside sales and marketing. You’ll serve as a brand ambassador for the organization. The ideal person for this role will have experience working with clients within the SMB market and will have a good knowledge base on IT (servers, networks, desktops) that make these businesses thrive. Primary duties for this role will include executing a strategic plan for your customers with a virtual CIO team, maintaining strong relationships and achieving defined goals. This is an account management role, with consultative selling. Responsibilities:<ul>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Manage the client on-boarding process-from signing of contract through handoff to operations</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Consult with current clients on IT needs and help them create an IT roadmap and budget for years down the road</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Sell the customer on IT solutions that will transform the way they do business</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Hold Business Reviews on a quarterly basis for current clients</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Function as the liaison between the&nbsp;client, operations, and the technical engineers to ensure business-IT alignment and customer satisfaction</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Accountable for client retention and assists with service level tracking and reporting</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Create and manage a strategic plan for managed customers with assigned Virtual CIO teams</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Manage contract renewals and price increases</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Maintain proactive communication with key decision makers</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Work closely with service delivery team to manage customer escalations and trouble tickets</li>
</ul> 
Necessary Skills:<ul>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Excellent interpersonal skills including strong self-motivation, focus and passion for leading people and delivering IT solutions is critical to this role.</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Professional oral and written communication skills with a proven track record of executive-level presentation and rapport</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Strong conflict resolution skills. Our partners will come to you with issues, and you must have the confidence to engage the right resources and think strategically to come up with the best path forward.</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Ability to handle and thrive under high pressure situations while adapting to change</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Adaptability: this is a fast moving, dynamic environment — the ability to adjust to changing priorities is required</li>
</ul> Key Performance Indicators:<ul>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Direct Margin Performance: 66.5% average DM (or higher) each quarter measured by Contract Report</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Achieve Individual Variable Revenue Targets: This amount varies based on type/size of accounts.Ranges from $115k-$130k.</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Client Retention: Revenue retained on your customer base each quarter</li>
</ul> Values:At GadellNet, our core values guide our decision-making process, overall empowerment of our employees and assignment of responsibility within our teams.&nbsp; This role is meant to create an experience that supports the values and goals of GadellNet and fosters a one-of-a-kind service experience for our Clients.&nbsp; This experience creates brand awareness and equity, as well as establishes a culture that attracts and retains the top talent available in our markets.<ul>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Make an Impact</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">100% Responsibility 0% Excuses</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Grow or Die</li>
</ul>

As one of the fastest growing IT companies in the Midwest, GadellNet
Consulting Services inspires and enables hundreds of small businesses to
leverage technology to drive phenomenal business results.  We are passionate
about building a creative, entrepreneurial, and progressive work environment
where all employees are empowered.

  

GadellNet is a family-friendly company that prides itself on its ability to
recruit, train and promote qualified individuals regardless of their race,
religion, gender, gender identity, sexual orientation, national origin,
ethnicity, disability, age, veteran status or any other characteristics that
makes people unique, diverse and different.  GadellNet is proud to employ a
highly talented, diverse team and is looking for individuals interested in
helping grow our business further.

 ****  

 **About the Position:**

As an Account Manager, you will champion client success, retention and account
growth. You will support account management, inside sales and marketing.
You’ll serve as a brand ambassador for the organization. The ideal person for
this role will have experience working with clients within the SMB market and
will have a good knowledge base on IT (servers, networks, desktops) that make
these businesses thrive.

  

Primary duties for this role will include executing a strategic plan for your
customers with a virtual CIO team, maintaining strong relationships and
achieving defined goals. This is an account management role, with consultative
selling.

 ****  

 **Responsibilities:**

  * Manage the client on-boarding process-from signing of contract through handoff to operations
  * Consult with current clients on IT needs and help them create an IT roadmap and budget for years down the road
  * Sell the customer on IT solutions that will transform the way they do business
  * Hold Business Reviews on a quarterly basis for current clients
  * Function as the liaison between the client, operations, and the technical engineers to ensure business-IT alignment and customer satisfaction
  * Accountable for client retention and assists with service level tracking and reporting
  * Create and manage a strategic plan for managed customers with assigned Virtual CIO teams
  * Manage contract renewals and price increases
  * Maintain proactive communication with key decision makers
  * Work closely with service delivery team to manage customer escalations and trouble tickets

**  
Necessary Skills:**

  * Excellent interpersonal skills including strong self-motivation, focus and passion for leading people and delivering IT solutions is critical to this role.
  * Professional oral and written communication skills with a proven track record of executive-level presentation and rapport
  * Strong conflict resolution skills. Our partners will come to you with issues, and you must have the confidence to engage the right resources and think strategically to come up with the best path forward.
  * Ability to handle and thrive under high pressure situations while adapting to change
  * Adaptability: this is a fast moving, dynamic environment — the ability to adjust to changing priorities is required

****  

**Key Performance Indicators:**

  * Direct Margin Performance: 66.5% average DM (or higher) each quarter measured by Contract Report
  * Achieve Individual Variable Revenue Targets: This amount varies based on type/size of accounts.Ranges from $115k-$130k.
  * Client Retention: Revenue retained on your customer base each quarter

****  

**Values:**

At GadellNet, our core values guide our decision-making process, overall
empowerment of our employees and assignment of responsibility within our
teams.  This role is meant to create an experience that supports the values
and goals of GadellNet and fosters a one-of-a-kind service experience for our
Clients.  This experience creates brand awareness and equity, as well as
establishes a culture that attracts and retains the top talent available in
our markets.

  * Make an Impact
  * 100% Responsibility 0% Excuses
  * Grow or Die

