We are&nbsp;looking&nbsp;for&nbsp;a talented&nbsp;Client Success Manager&nbsp;who will&nbsp;lead&nbsp;the&nbsp;growth, change, and success for&nbsp;our&nbsp;clients using&nbsp;Popmenu’s&nbsp;platform.&nbsp;We need someone in this role who&nbsp;can bring&nbsp;a great toolkit of best practices to the table&nbsp;and who is equally&nbsp;passionate about&nbsp;paving the way for&nbsp;long term adoption of our platform. Our ideal candidate is also very curious, so let’s talk about some details. What You Will be Responsible For:<ul>
<ul style="list-style-type: disc">
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Client Success:&nbsp;Our Client Success Manager takes full ownership of ensuring that&nbsp;the adoption and retention of a portfolio of clients. That includes everything from&nbsp;speaking with clients about our tools, providing them best practice resources and supporting their growth.&nbsp;Our Client Success Manager is responsible for a net retention goal as well as upselling our clients who want to growth their partnership with us!&nbsp;</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Support for Restaurant Owners:&nbsp;Whether it’s general advice, billing issues, or questions about product functionality, our Client Success Manager ensures that our clients get all their questions answered in a quick and effective way. There is always&nbsp;lot’s&nbsp;to do!&nbsp;</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Enablement Materials:&nbsp;Our&nbsp;Client Success Manager is not only reactive! They are passionate about creating engaging and helpful resources that our clients will love to utilize.</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Product Liaison:&nbsp;Our Client Success Manager is the link between our product team and our clients and internal teams, because he or she can translate “features”&nbsp;into&nbsp;“customer needs”&nbsp;and vice versa. This role will ensure that&nbsp;clients and internal teams always have up-to-date information on new product functionality and updates&nbsp;</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Bottom line – in this role it is your responsibility to make sure that our clients&nbsp;find continued value in the&nbsp;Popmenu&nbsp;platform.&nbsp;So&nbsp;what are the skills we are looking for?</li>
</ul>
</ul> What You Bring to the Table:<ul>
<ul style="list-style-type: disc">
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Excellent interpersonal/customer relations skills; clear and concise verbal and written communicator&nbsp;with the ability to effectively&nbsp;prevent or&nbsp;mediate conflict&nbsp;</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Entrepreneurial approach - a high degree of autonomy and self-motivation&nbsp;and a hunger to conquer unknown territory&nbsp;</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Experience negotiating and navigating subscription renewals and churn conversations.&nbsp;</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Demonstrated organizational skills,&nbsp;proven ability to complete long-term goals and handling critical tasks and issues at the same time&nbsp;</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Natural curiosity and willingness to&nbsp;learn,&nbsp;whether it’s&nbsp;new technical skills or understanding the client environment&nbsp;</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Proven success&nbsp;with rolling out products&nbsp;to clients, ideally in the restaurant industry&nbsp;</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">1-3 years of customer success experience&nbsp;</li>
</ul>
</ul> Who We Are:Popmenu is a rapidly growing, venture-backed SaaS business in the restaurant/hospitality sector with millions of users each month. We help restaurants take real-time control of their menu and turn it into an essential tool for attracting and engaging guests. We are helping drive the future of restaurant guest engagement by taking a revolutionary approach with our patent-pending, cloud-based, dynamic, interactive platform.&nbsp; We hire exceptionally bright, motivated people who are passionate about helping great restaurants reach their full potential. We offer a flexible work environment, a pioneering concept, a product our clients love, and talented teammates. This is a chance to make great things happen and truly be a difference maker which includes meaningful equity opportunity for long-term performers. What’s In It For You:Flexibility and freedom are high. We care about results above all else.We’re early enough that you can have a major impact, but have enough in place so you won’t have to create everything from scratch.Your visibility will be high, with daily opportunity to share wins and learnings with the entire company.To find great ideas you have to break some stuff. Here you are expected to fail fast, fail smartly and fail forward.&nbsp;You will work with and learn from a team that is experienced in developing products for millions of users and thousands of clientsWe offer a competitive salary and equity opportunity for strong performers.We have a great culture and environment that emphasizes collaboration, energy and openness above corporate formality. You can be yourself.

We are looking for a talented Client Success Manager who will lead the growth,
change, and success for our clients using Popmenu’s platform. We need someone
in this role who can bring a great toolkit of best practices to the table and
who is equally passionate about paving the way for long term adoption of our
platform. Our ideal candidate is also very curious, so let’s talk about some
details.

 ****  

 **What You Will be Responsible For:**

    * **Client Success:**  Our Client Success Manager takes full ownership of ensuring that the adoption and retention of a portfolio of clients. That includes everything from speaking with clients about our tools, providing them best practice resources and supporting their growth. Our Client Success Manager is responsible for a net retention goal as well as upselling our clients who want to growth their partnership with us! 
    * **Support for Restaurant Owners:**  Whether it’s general advice, billing issues, or questions about product functionality, our Client Success Manager ensures that our clients get all their questions answered in a quick and effective way. There is always lot’s to do! 
    * **Enablement Materials:**  Our Client Success Manager is not only reactive! They are passionate about creating engaging and helpful resources that our clients will love to utilize.
    * **Product Liaison:**  Our Client Success Manager is the link between our product team and our clients and internal teams, because he or she can translate “features” into “customer needs” and vice versa. This role will ensure that clients and internal teams always have up-to-date information on new product functionality and updates 
    * Bottom line – in this role it is your responsibility to make sure that our clients find continued value in the Popmenu platform. So what are the skills we are looking for?

  

**What You Bring to the Table:**

    * Excellent interpersonal/customer relations skills; clear and concise verbal and written communicator with the ability to effectively prevent or mediate conflict 
    * Entrepreneurial approach - a high degree of autonomy and self-motivation and a hunger to conquer unknown territory 
    * Experience negotiating and navigating subscription renewals and churn conversations. 
    * Demonstrated organizational skills, proven ability to complete long-term goals and handling critical tasks and issues at the same time 
    * Natural curiosity and willingness to learn, whether it’s new technical skills or understanding the client environment 
    * Proven success with rolling out products to clients, ideally in the restaurant industry 
    * 1-3 years of customer success experience 

****  

**Who We Are:**

Popmenu is a rapidly growing, venture-backed SaaS business in the
restaurant/hospitality sector with millions of users each month. We help
restaurants take real-time control of their menu and turn it into an essential
tool for attracting and engaging guests. We are helping drive the future of
restaurant guest engagement by taking a revolutionary approach with our
patent-pending, cloud-based, dynamic, interactive platform.

  

We hire exceptionally bright, motivated people who are passionate about
helping great restaurants reach their full potential. We offer a flexible work
environment, a pioneering concept, a product our clients love, and talented
teammates. This is a chance to make great things happen and truly be a
difference maker which includes meaningful equity opportunity for long-term
performers.

  

 **What’s In It For You:**

Flexibility and freedom are high. We care about results above all else.

We’re early enough that you can have a major impact, but have enough in place
so you won’t have to create everything from scratch.

Your visibility will be high, with daily opportunity to share wins and
learnings with the entire company.

To find great ideas you have to break some stuff. Here you are expected to
fail fast, fail smartly and fail forward.

You will work with and learn from a team that is experienced in developing
products for millions of users and thousands of clients

We offer a competitive salary and equity opportunity for strong performers.

We have a great culture and environment that emphasizes collaboration, energy
and openness above corporate formality. You can be yourself.

