Plume is a passion-fueled, mission-driven company that is trans-founded and focused on radically increasing access to healthcare for the trans community, supporting a bold, authentic and healthy lifestyle. We hope to make gender-affirming hormone therapy easily accessible at the touch of a button in every state of the US.We are rapidly expanding and are now available to over 1 million trans individuals and have built a team that is over 50% trans. We are an organization by and for trans folks and we want heart-forward awesomely talented teammates to join us on our journey. Your RoleThe Sr. Director of Clinical Operations will work in tandem with the clinical management team, the operations team and the chief medical officer (CMO) to ensure economical and efficient performance while delivering high-quality clinical services across multiple lines of business.<ul>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Monitor and ensure clinical and operational performance goals are maintained</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Ensure adherence to regulatory standards</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Track and report state specific load balancing of clinicians, financial expenditures and revenue cycles across multiple lines of business</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Analyze and present data and reports necessary for clinical operations</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Collaborate with director of operations and CMO to develop and maintain a clinical budget</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Provide oversight on clinical projects</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Oversee clinical quality assurance and improvement</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Supervise clinical managers and pharmacy supply chain team</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Oversee relationships with clinical vendors (lab, pharmacy)</li>
</ul> This is a completely remote position so we are hiring from all over the U.S., and we are offering a full-time role with competitive pay and benefits. Qualifications<ul>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Deep understanding and compassion for the trans experience</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">5-10 years of management or supervisory experience in a healthcare or medical setting</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Degree in healthcare administration or business preferred</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Familiarity or professional experience with value-based care frameworks</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Familiarity with quality and process improvement management methodology and budget management</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Working knowledge of federal and state regulations that impact clinic operations</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Familiarity with telehealth practices</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Excellent communication and project management skills</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Effectively interact with people and develop positive relationships while being tactful and respectful</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Ability to embrace and manage diversity and build and maintain successful teams</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Excellent verbal and written communication skills</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Ability to use multiple productivity software such as google suite, slack, asana</li>
</ul> Compensation<ul>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Salary: 180-200K USD annually, DOE</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Benefits (medical, dental, vision)</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Professional development (on-the-job training and development opportunities)</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">15 paid holidays + Unlimited PTO</li>
</ul> This work is deeply personal and heart-driven, and we want teammates who, above all else, care. We offer an affirming, trans/queer-friendly, culturally inclusive work environment filled with purpose and camaraderie. We are intentional about hiring folks with a deep understanding of the trans/queer and BIPOC experience and are open to all applications.

Plume is a passion-fueled, mission-driven company that is trans-founded and
focused on radically increasing access to healthcare for the trans community,
supporting a bold, authentic and healthy lifestyle. We hope to make gender-
affirming hormone therapy easily accessible at the touch of a button in every
state of the US.

We are rapidly expanding and are now available to over 1 million trans
individuals and have built a team that is over 50% trans. We are an
organization by and for trans folks and we want heart-forward awesomely
talented teammates to join us on our journey.

 ****  

 **Your Role**

The Sr. Director of Clinical Operations will work in tandem with the clinical
management team, the operations team and the chief medical officer (CMO) to
ensure economical and efficient performance while delivering high-quality
clinical services across multiple lines of business.

  * Monitor and ensure clinical and operational performance goals are maintained
  * Ensure adherence to regulatory standards
  * Track and report state specific load balancing of clinicians, financial expenditures and revenue cycles across multiple lines of business
  * Analyze and present data and reports necessary for clinical operations
  * Collaborate with director of operations and CMO to develop and maintain a clinical budget
  * Provide oversight on clinical projects
  * Oversee clinical quality assurance and improvement
  * Supervise clinical managers and pharmacy supply chain team
  * Oversee relationships with clinical vendors (lab, pharmacy)

  

This is a **completely remote position** so we are hiring from all over the
U.S., and we are offering a full-time role with competitive pay and benefits.

 ****  

 **Qualifications**

  * Deep understanding and compassion for the trans experience
  * 5-10 years of management or supervisory experience in a healthcare or medical setting
  * Degree in healthcare administration or business preferred
  * Familiarity or professional experience with value-based care frameworks
  * Familiarity with quality and process improvement management methodology and budget management
  * Working knowledge of federal and state regulations that impact clinic operations
  * Familiarity with telehealth practices
  * Excellent communication and project management skills
  * Effectively interact with people and develop positive relationships while being tactful and respectful
  * Ability to embrace and manage diversity and build and maintain successful teams
  * Excellent verbal and written communication skills
  * Ability to use multiple productivity software such as google suite, slack, asana

****  

**Compensation**

  * Salary: 180-200K USD annually, DOE
  * Benefits (medical, dental, vision)
  * Professional development (on-the-job training and development opportunities)
  * 15 paid holidays + Unlimited PTO

  

This work is deeply personal and heart-driven, and we want teammates who,
above all else, care. We offer an affirming, trans/queer-friendly, culturally
inclusive work environment filled with purpose and camaraderie. We are
intentional about hiring folks with a deep understanding of the trans/queer
and BIPOC experience and are open to all applications.

