You:
As a Customer Success Manager, you will be responsible for continuing to develop and maintain long-term relationships with your portfolio of customers by connecting with key business executives and stakeholders. You will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. We are looking for someone who is passionate about creating meaningful customer experiences by building quality relationships with customers.
 
Us:
ASF Payment Solutions is a leading technology company that provides software, payment processing and industry leading customer support to the fitness industry including gyms, health clubs and martial arts studios. We’ve been in business since 1973 and we’ve given gym and fitness club owners the ability to generate more revenue through member engagement and stronger communities.
 
EverCommerce is bringing together best-of-breed commerce solutions in the service sector, forming one service commerce platform that improves go-to-market strategy for technology companies and simplifies the software-buying process for business owners. Our ecosystem enables companies to thrive in an environment of shared knowledge and resources with significant cost savings.
 
 
Responsibilities:
<ul>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Operate as a point of contact for matters specific to the key decision makers of large, influential organizations, including but not limited to high level executives</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Manage business partnerships by building and maintaining strong, long lasting customer relationships</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Ensure the timely and successful delivery of solutions according to customer needs and objectives</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Assist with customer issues from identification to resolution and ensure customers are given the best customer service experience possible. You will work closely with them to foster a relationship of trust, as you strive to understand their organization, culture, business goals, and client base</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Contribute in communicating clearly the progress of monthly/quarterly initiatives to internal and external stakeholders</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Collect, forecast, and track key account metrics to drive increased customer satisfaction</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Partner with other internal departments to research and execute on opportunities to leverage the ASF Payment Solutions portfolio</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Understand the inner workings of customer’s businesses and the industry in order to collect and report ways to improve the product usage</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Manage customer contracts; identify and execute service upgrades to increase customer retention and ASF Payment Solutions revenue</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Manage and grow a book of business associated to a portfolio of accounts</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Drive adoption by reinforcing best practices and outcomes/ROI</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Occasional domestic travel, less than 15%.</li>
</ul>
 
You Should Have:
<ul>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Experience in delivering client-focused solutions based on customer needs</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Proven ability to manage multiple projects at a time while paying strict attention to detail</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Ability to adapt communication style and approach to communicate effectively with our wide range of customers</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Ability to apply previous experience and expertise in the field to resolve complex problems with creative and practical solutions</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Ability to understand customer needs and influence decision making</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Advanced interpersonal, written and verbal communication and negotiation skills</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Flexible and adaptable work schedule based on customer needs</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Ability to effectively prioritize work assignments to maintain the required productivity levels</li>
</ul>
 
Experience &amp; Skills:
<ul>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Bachelor’s Degree preferred</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">A minimum of 3 years relevant service/relationship management experience</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Prior account management experience highly desired</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Experience handling multiple tasks required</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Bilingual in Spanish is preferred.</li>
</ul>
 
Benefits and Perks:
<ul>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Competitive salary</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Robust medical benefits &amp; 401k</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Gym stipend</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Start with 17 days of PTO and your birthday off</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Continued investment in your professional development&nbsp;</li>
</ul>
 
EverCommerce is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!

**You:**

As a Customer Success Manager, you will be responsible for continuing to
develop and maintain long-term relationships with your portfolio of customers
by connecting with key business executives and stakeholders. You will liaise
between customers and cross-functional internal teams to ensure the timely and
successful delivery of our solutions according to customer needs. We are
looking for someone who is passionate about creating meaningful customer
experiences by building quality relationships with customers.

  

**Us:**

ASF Payment Solutions is a leading technology company that provides software,
payment processing and industry leading customer support to the fitness
industry including gyms, health clubs and martial arts studios. We’ve been in
business since 1973 and we’ve given gym and fitness club owners the ability to
generate more revenue through member engagement and stronger communities.

  

EverCommerce is bringing together best-of-breed commerce solutions in the
service sector, forming one service commerce platform that improves go-to-
market strategy for technology companies and simplifies the software-buying
process for business owners. Our ecosystem enables companies to thrive in an
environment of shared knowledge and resources with significant cost savings.

  

  

**Responsibilities:**

  * Operate as a point of contact for matters specific to the key decision makers of large, influential organizations, including but not limited to high level executives
  * Manage business partnerships by building and maintaining strong, long lasting customer relationships
  * Ensure the timely and successful delivery of solutions according to customer needs and objectives
  * Assist with customer issues from identification to resolution and ensure customers are given the best customer service experience possible. You will work closely with them to foster a relationship of trust, as you strive to understand their organization, culture, business goals, and client base
  * Contribute in communicating clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
  * Collect, forecast, and track key account metrics to drive increased customer satisfaction
  * Partner with other internal departments to research and execute on opportunities to leverage the ASF Payment Solutions portfolio
  * Understand the inner workings of customer’s businesses and the industry in order to collect and report ways to improve the product usage
  * Manage customer contracts; identify and execute service upgrades to increase customer retention and ASF Payment Solutions revenue
  * Manage and grow a book of business associated to a portfolio of accounts
  * Drive adoption by reinforcing best practices and outcomes/ROI
  * Occasional domestic travel, less than 15%.

  

**You Should Have:**

  * Experience in delivering client-focused solutions based on customer needs
  * Proven ability to manage multiple projects at a time while paying strict attention to detail
  * Ability to adapt communication style and approach to communicate effectively with our wide range of customers
  * Ability to apply previous experience and expertise in the field to resolve complex problems with creative and practical solutions
  * Ability to understand customer needs and influence decision making
  * Advanced interpersonal, written and verbal communication and negotiation skills
  * Flexible and adaptable work schedule based on customer needs
  * Ability to effectively prioritize work assignments to maintain the required productivity levels

  

**Experience & Skills:**

  * Bachelor’s Degree preferred
  * A minimum of 3 years relevant service/relationship management experience
  * Prior account management experience highly desired
  * Experience handling multiple tasks required
  * Bilingual in Spanish is preferred.

  

**Benefits and Perks:**

  * Competitive salary
  * Robust medical benefits & 401k
  * Gym stipend
  * Start with 17 days of PTO and your birthday off
  * Continued investment in your professional development 

  

EverCommerce is an equal opportunity employer and value diversity at our
company. We do not discriminate on the basis of race, religion, color,
national origin, gender, sexual orientation, age, marital status, veteran
status, or disability status. We look forward to reviewing your credentials
and getting to know more about your experience!

