Finix is the smartest way for businesses to own, manage, and monetize payments. Built by payments experts from Klarna, PayPal, and Worldpay, Finix is trusted by companies like Lightspeed POS Inc., Passport, and Clubessential to build and scale their payments infrastructure. Headquartered in San Francisco, with an additional office in Cincinnati, Ohio, Finix is a privately held company funded by American Express Ventures, Bain Capital Ventures, Homebrew, Inspired Capital, Lightspeed Venture Partners, Sequoia Capital, Visa, and others. To learn more, visit <a href="http://www.finixpayments.com/">www.finixpayments.com</a>. At Finix, we build for scale and develop systems that can process tens of thousands of events per second and move millions of dollars per day. We also iterate quickly and constantly release new features with little to no margin for error. As a member of the Support Engineering Team, you are the front line and are the face of Finix. You will interact with customers daily and help them on their path to becoming payment facilitators, all the while simultaneously improving the product through feature requests.&nbsp; This is a cross-functional role and you will be collaborating across multiple teams including not limited to our Revenue, Product, and Engineering teams. We are looking for a candidate who is a payment nerd or is interested in being one. Additionally,&nbsp; successful candidates are natural problem-solvers and show a curiosity about how the industry works and are excited to help our customers build their own perfect payments stack. What You'll do<ul>
<ul style="list-style-type: disc">
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Collaborate with the Revenue, Product, and Engineering teams&nbsp;on projects, features, and tasks</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Manage the Zendesk queue and answer tickets</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Respond to customer’s inquiries via email and support tickets</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Troubleshoot and debug technical customer issues and document solutions</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Build strong relationships with Finix users and work with them to resolve their issues</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Identify product gaps and enhancements and work to implement the solutions and improvements</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Act as a customer advocate in cross-functional product meetings&nbsp;</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Engage and participate in team learnings to better understand the payments ecosystem</li>
</ul>
</ul> Who You are:<ul>
<ul style="list-style-type: disc">
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">BS/MS in Computer Science, Engineering, or similar experience (Open to DevBootcamp graduates and non-college graduates)</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Experience working with RESTful JSON APIs, Curl Commands, SQL, scripting languages, and debugging</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Strong written and verbal communication skills. You believe in being open, honest, and direct in your communications</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Comfortable working in a fast pace environment and interacting with a high volume of customers every day</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Strong foundational knowledge of APIs and can explain the concept to a five year old easily</li>
</ul>
</ul> Bonus Points<ul>
<ul style="list-style-type: disc">
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Previous experience working for SaaS companies</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Python, Ruby, and or JavaScript experience</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Fluent in Spanish</li>
</ul>
</ul> While we understand that you may not have all of the capabilities and skills listed above, we encourage you to apply if you are excited about the prospect of making an impact at a high-growth payments company. At Finix, we prioritize inclusion and welcome applicants from diverse backgrounds. About our benefits and perks&nbsp; Finix offers a comprehensive benefits package for all employees. Benefits are effective on the 1st of the month after your start date.&nbsp; Health: We offer a variety of health insurance plans with two major carriers (UHC for national coverage and Kaiser as an additional option for CA). Finix pays 90% of the employee premium and 50% of the dependent premium for whichever plan you choose. The remainder of the premium will be deducted from your paycheck pre-tax.&nbsp; Dental:&nbsp; PPO dental plan through Beam Dental, one of the best new dental carriers with national coverage. Finix covers 90% of the employee premium and 50% of the dependent premium.&nbsp; Vision: Vision plan through VSP. Finix covers 90% of the employee premium and 50% of the dependent premium.&nbsp;&nbsp; Life / AD&amp;D:&nbsp; Company-paid Life/AD&amp;D insurance with coverage for 1x your annual salary.&nbsp; Short-term / Long-term Disability: Company-paid short-term and long-term disability insurance.&nbsp; Medical and Dependent Care FSAs: Pre-tax Flexible Spending Accounts for out-of-pocket medical or dependent care expenses. Commuter Benefits: Pre-tax account for parking or transit expenses.&nbsp; 401k: 401k account through Guideline. Paid Time Off: In addition to federal holidays, we offer accrued time off of up to 15 days per calendar year with a 40-hour carry-over. Sick time is accrued separately at up to 9 days per calendar year. Finix is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Finix is the smartest way for businesses to own, manage, and monetize
payments. Built by payments experts from Klarna, PayPal, and Worldpay, Finix
is trusted by companies like Lightspeed POS Inc., Passport, and Clubessential
to build and scale their payments infrastructure. Headquartered in San
Francisco, with an additional office in Cincinnati, Ohio, Finix is a privately
held company funded by American Express Ventures, Bain Capital Ventures,
Homebrew, Inspired Capital, Lightspeed Venture Partners, Sequoia Capital,
Visa, and others. To learn more, visit
[www.finixpayments.com](http://www.finixpayments.com/).

  

At Finix, we build for scale and develop systems that can process tens of
thousands of events per second and move millions of dollars per day. We also
iterate quickly and constantly release new features with little to no margin
for error.

  

As a member of the Support Engineering Team, you are the front line and are
the face of Finix. You will interact with customers daily and help them on
their path to becoming payment facilitators, all the while simultaneously
improving the product through feature requests.  This is a cross-functional
role and you will be collaborating across multiple teams including not limited
to our Revenue, Product, and Engineering teams.

  

We are looking for a candidate who is a payment nerd or is interested in being
one. Additionally,  successful candidates are natural problem-solvers and show
a curiosity about how the industry works and are excited to help our customers
build their own perfect payments stack.

 ****  

 **What You'll do**

    * Collaborate with the Revenue, Product, and Engineering teams on projects, features, and tasks
    * Manage the Zendesk queue and answer tickets
    * Respond to customer’s inquiries via email and support tickets
    * Troubleshoot and debug technical customer issues and document solutions
    * Build strong relationships with Finix users and work with them to resolve their issues
    * Identify product gaps and enhancements and work to implement the solutions and improvements
    * Act as a customer advocate in cross-functional product meetings 
    * Engage and participate in team learnings to better understand the payments ecosystem

****  

**Who You are:**

    * BS/MS in Computer Science, Engineering, or similar experience (Open to DevBootcamp graduates and non-college graduates)
    * Experience working with RESTful JSON APIs, Curl Commands, SQL, scripting languages, and debugging
    * Strong written and verbal communication skills. You believe in being open, honest, and direct in your communications
    * Comfortable working in a fast pace environment and interacting with a high volume of customers every day
    * Strong foundational knowledge of APIs and can explain the concept to a five year old easily

****  

**Bonus Points**

    * Previous experience working for SaaS companies
    * Python, Ruby, and or JavaScript experience
    * Fluent in Spanish

  

While we understand that you may not have all of the capabilities and skills
listed above, we encourage you to apply if you are excited about the prospect
of making an impact at a high-growth payments company. At Finix, we prioritize
inclusion and welcome applicants from diverse backgrounds.

  

 **About our benefits and perks  **

  

Finix offers a comprehensive benefits package for all employees. Benefits are
effective on the 1st of the month after your start date.

  

Health: We offer a variety of health insurance plans with two major carriers
(UHC for national coverage and Kaiser as an additional option for CA). Finix
pays 90% of the employee premium and 50% of the dependent premium for
whichever plan you choose. The remainder of the premium will be deducted from
your paycheck pre-tax.

  

Dental:  PPO dental plan through Beam Dental, one of the best new dental
carriers with national coverage. Finix covers 90% of the employee premium and
50% of the dependent premium.

  

Vision: Vision plan through VSP. Finix covers 90% of the employee premium and
50% of the dependent premium.  

  

Life / AD&D:  Company-paid Life/AD&D insurance with coverage for 1x your
annual salary.

  

Short-term / Long-term Disability: Company-paid short-term and long-term
disability insurance.

  

Medical and Dependent Care FSAs: Pre-tax Flexible Spending Accounts for out-
of-pocket medical or dependent care expenses.

  

Commuter Benefits: Pre-tax account for parking or transit expenses.

  

401k: 401k account through Guideline.

  

Paid Time Off: In addition to federal holidays, we offer accrued time off of
up to 15 days per calendar year with a 40-hour carry-over. Sick time is
accrued separately at up to 9 days per calendar year.

  

Finix is an equal opportunity employer and values diversity. We do not
discriminate on the basis of race, religion, color, national origin, gender,
sexual orientation, age, marital status, veteran status, or disability status.

