As one of the fastest growing IT companies in the Midwest, GadellNet Consulting Services inspires and enables hundreds of small businesses to use technology to drive extraordinary business results. We are passionate about building a creative, ambitious, and progressive work environment where all employees are empowered. GadellNet is a family-friendly company that prides itself on its ability to recruit, train and promote qualified individuals regardless of their race, religion, gender, gender identity, sexual orientation, national origin, ethnicity, disability, age, veteran status or any other characteristics that makes people unique, diverse and different. GadellNet is proud to employ a highly talented, diverse team and is looking for individuals who are passionate about growing our business further. About the Position:GadellNet is looking for top-tier Technical Support Engineers (Service Desk Engineers) to drive customer satisfaction through our technical support help desk. You will be the first point of contact for client technical issues, primarily on individual computers and devices. We will provide processes, tools and training to equip you to successfully resolve issues and meet our clients’ needs. We are looking for technically competent problem solvers who insist upon excellence from themselves and are great at following processes and procedures to drive efficiency. Most calls will result in a first-call resolution to our clients, as this drives customer satisfaction and profitability.GadellNet serves businesses in multiple markets with outsourced technical know-how. We are past the start-up phase and poised for continued rapid growth. Our values - Make an Impact, 100% Responsibility 0% Excuses, and Grow or Die - drive every decision we make. Requirements:<ul>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">At least 2 years of experience troubleshooting, researching and fixing the following systems:</li>
<ul style="list-style-type: disc">

<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Desktop systems (Windows 10 and lower)</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Microsoft Exchange Server or Office 365 Exchange online</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Server Systems up to Server 2016</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Networks</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Software Applications</li>

</ul>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Associates degree or higher (or equivalent experience)</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Experience working in an ITIL-driven environment, and working knowledge of ITIL principles and processes</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Exceptional interpersonal and communication skills, with a focus on rapport-building, listening and questioning skills</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Ability to present ideas in a user-friendly, business-friendly manner</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Proven analytical, problem-solving and documentation skills</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Experience working in a team-oriented, collaborative environment</li>
</ul> Values:At GadellNet, our core values guide our decision-making process, overall empowerment of our employees and assignment of responsibility within our teams. This role is meant to create an experience that supports the values and goals of GadellNet and fosters a one-of-a-kind service experience for our Clients. This experience creates brand awareness and equity, as well as establishes a culture that attracts and retains the top talent available in our markets.<ul>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Make an Impact</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">100% Responsibility 0% Excuses</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Grow or Die</li>
</ul>

As one of the fastest growing IT companies in the Midwest, GadellNet
Consulting Services inspires and enables hundreds of small businesses to use
technology to drive extraordinary business results. We are passionate about
building a creative, ambitious, and progressive work environment where all
employees are empowered. GadellNet is a family-friendly company that prides
itself on its ability to recruit, train and promote qualified individuals
regardless of their race, religion, gender, gender identity, sexual
orientation, national origin, ethnicity, disability, age, veteran status or
any other characteristics that makes people unique, diverse and different.
GadellNet is proud to employ a highly talented, diverse team and is looking
for individuals who are passionate about growing our business further.

 ****  

 **About the Position:**

GadellNet is looking for top-tier Technical Support Engineers (Service Desk
Engineers) to drive customer satisfaction through our technical support help
desk. You will be the first point of contact for client technical issues,
primarily on individual computers and devices. We will provide processes,
tools and training to equip you to successfully resolve issues and meet our
clients’ needs.

  

We are looking for technically competent problem solvers who insist upon
excellence from themselves and are great at following processes and procedures
to drive efficiency. Most calls will result in a first-call resolution to our
clients, as this drives customer satisfaction and profitability.

GadellNet serves businesses in multiple markets with outsourced technical
know-how. We are past the start-up phase and poised for continued rapid
growth. Our values - Make an Impact, 100% Responsibility 0% Excuses, and Grow
or Die - drive every decision we make.

 ****  

 **Requirements:**

  * At least 2 years of experience troubleshooting, researching and fixing the following systems:
    * Desktop systems (Windows 10 and lower)
    * Microsoft Exchange Server or Office 365 Exchange online
    * Server Systems up to Server 2016
    * Networks
    * Software Applications
  * Associates degree or higher (or equivalent experience)
  * Experience working in an ITIL-driven environment, and working knowledge of ITIL principles and processes
  * Exceptional interpersonal and communication skills, with a focus on rapport-building, listening and questioning skills
  * Ability to present ideas in a user-friendly, business-friendly manner
  * Proven analytical, problem-solving and documentation skills
  * Experience working in a team-oriented, collaborative environment

****  

**Values:**

At GadellNet, our core values guide our decision-making process, overall
empowerment of our employees and assignment of responsibility within our
teams. This role is meant to create an experience that supports the values and
goals of GadellNet and fosters a one-of-a-kind service experience for our
Clients. This experience creates brand awareness and equity, as well as
establishes a culture that attracts and retains the top talent available in
our markets.

  * Make an Impact
  * 100% Responsibility 0% Excuses
  * Grow or Die

