<p style="box-sizing: inherit; margin-right: auto; margin-bottom: 1.875rem; margin-left: auto; color: rgb(30, 30, 30); font-family: &quot;GG Eesti Pro Text Thin&quot;, Helvetica, sans-serif; font-size: 18px;">We're looking for a tech-savvy person to perform ongoing QA tasks and help our support team in resolving customers’ issues.</p><p style="box-sizing: inherit; margin-right: auto; margin-bottom: 1.875rem; margin-left: auto; color: rgb(30, 30, 30); font-family: &quot;GG Eesti Pro Text Thin&quot;, Helvetica, sans-serif; font-size: 18px;">We expect you to:</p><ul class="marked-list" style="box-sizing: inherit; margin-right: 0px; margin-bottom: 45px; margin-left: 0px; padding: 0px; list-style: none; line-height: 1.62; color: rgb(30, 30, 30); font-family: &quot;GG Eesti Pro Text Thin&quot;, Helvetica, sans-serif; font-size: 18px;"><li style="box-sizing: inherit; padding-left: 25px; margin-bottom: 18px;">Be a part of product testing events to streamline the development and release process</li><li style="box-sizing: inherit; padding-left: 25px; margin-bottom: 18px;">Influence product management and product development to make improvements</li><li style="box-sizing: inherit; padding-left: 25px; margin-bottom: 18px;">Help technical support to resolve customer issues related to our current and future products (possible several products simultaneously)</li><li style="box-sizing: inherit; padding-left: 25px; margin-bottom: 18px;">Assist in the development and maintenance of products’ knowledge bases and many more!</li></ul><h3 style="box-sizing: inherit; font-family: &quot;Montserrat SemiBold&quot;, Helvetica, sans-serif; text-transform: uppercase; color: rgb(52, 54, 57); font-size: 2.0625rem; line-height: 1.3; margin: 0px 0px 1rem;">YOUR RESPONSIBILITIES</h3><p style="box-sizing: inherit; margin-right: auto; margin-bottom: 1.875rem; margin-left: auto; color: rgb(30, 30, 30); font-family: &quot;GG Eesti Pro Text Thin&quot;, Helvetica, sans-serif; font-size: 18px;"></p><h5 style="box-sizing: inherit; font-family: &quot;Montserrat SemiBold&quot;, Helvetica, sans-serif; text-transform: uppercase; color: rgb(52, 54, 57); font-size: 1.1875rem; margin: 0px;">QUALITY ASSURANCE</h5><p style="box-sizing: inherit; margin-right: auto; margin-bottom: 1.875rem; margin-left: auto; color: rgb(30, 30, 30); font-family: &quot;GG Eesti Pro Text Thin&quot;, Helvetica, sans-serif; font-size: 18px;"></p><ul class="marked-list" style="box-sizing: inherit; margin-right: 0px; margin-bottom: 45px; margin-left: 0px; padding: 0px; list-style: none; line-height: 1.62; color: rgb(30, 30, 30); font-family: &quot;GG Eesti Pro Text Thin&quot;, Helvetica, sans-serif; font-size: 18px;"><li style="box-sizing: inherit; padding-left: 25px; margin-bottom: 18px;">Perform quality end-to-end testing on the system to ensure proper functionality</li><li style="box-sizing: inherit; padding-left: 25px; margin-bottom: 18px;">Test Pull Requests</li><li style="box-sizing: inherit; padding-left: 25px; margin-bottom: 18px;">Support roll-out of new applications and features</li><li style="box-sizing: inherit; padding-left: 25px; margin-bottom: 18px;">Design the relevant test cases and checklists, shape and provide bug reports</li><li style="box-sizing: inherit; padding-left: 25px; margin-bottom: 18px;">Understand and find edge cases (both technical and product ones)</li></ul><p style="box-sizing: inherit; margin-right: auto; margin-bottom: 1.875rem; margin-left: auto; color: rgb(30, 30, 30); font-family: &quot;GG Eesti Pro Text Thin&quot;, Helvetica, sans-serif; font-size: 18px;"></p><h5 style="box-sizing: inherit; font-family: &quot;Montserrat SemiBold&quot;, Helvetica, sans-serif; text-transform: uppercase; color: rgb(52, 54, 57); font-size: 1.1875rem; margin: 0px;">TECHNICAL SUPPORT</h5><p style="box-sizing: inherit; margin-right: auto; margin-bottom: 1.875rem; margin-left: auto; color: rgb(30, 30, 30); font-family: &quot;GG Eesti Pro Text Thin&quot;, Helvetica, sans-serif; font-size: 18px;"></p><ul class="marked-list" style="box-sizing: inherit; margin-right: 0px; margin-bottom: 45px; margin-left: 0px; padding: 0px; list-style: none; line-height: 1.62; color: rgb(30, 30, 30); font-family: &quot;GG Eesti Pro Text Thin&quot;, Helvetica, sans-serif; font-size: 18px;"><li style="box-sizing: inherit; padding-left: 25px; margin-bottom: 18px;">Gather technical issues from Customer Success Manager and elaborate on solutions</li><li style="box-sizing: inherit; padding-left: 25px; margin-bottom: 18px;">Assist management in creating materials for troubleshooting and product usage</li><li style="box-sizing: inherit; padding-left: 25px; margin-bottom: 18px;">Manage and maintain technical knowledge bases in different forms (notes and manuals)</li><li style="box-sizing: inherit; padding-left: 25px; margin-bottom: 18px;">Analyze application logs in order to discover any underlying issues</li></ul><p style="box-sizing: inherit; margin-right: auto; margin-bottom: 1.875rem; margin-left: auto; color: rgb(30, 30, 30); font-family: &quot;GG Eesti Pro Text Thin&quot;, Helvetica, sans-serif; font-size: 18px;"></p><h3 style="box-sizing: inherit; font-family: &quot;Montserrat SemiBold&quot;, Helvetica, sans-serif; text-transform: uppercase; color: rgb(52, 54, 57); font-size: 2.0625rem; line-height: 1.3; margin: 0px 0px 1rem;">YOUR SKILLS</h3><ul class="marked-list" style="box-sizing: inherit; margin-right: 0px; margin-bottom: 45px; margin-left: 0px; padding: 0px; list-style: none; line-height: 1.62; color: rgb(30, 30, 30); font-family: &quot;GG Eesti Pro Text Thin&quot;, Helvetica, sans-serif; font-size: 18px;"><li style="box-sizing: inherit; padding-left: 25px; margin-bottom: 18px;">Experience with manual testing (2+ years)</li><li style="box-sizing: inherit; padding-left: 25px; margin-bottom: 18px;">Proficient experience with Black box testing</li><li style="box-sizing: inherit; padding-left: 25px; margin-bottom: 18px;">Excellent computer literacy</li><li style="box-sizing: inherit; padding-left: 25px; margin-bottom: 18px;">Knowledge of browsers and different OS</li><li style="box-sizing: inherit; padding-left: 25px; margin-bottom: 18px;">Understanding of networks, HTTP stack, web, and client app architectures</li><li style="box-sizing: inherit; padding-left: 25px; margin-bottom: 18px;">Aspiration to execute work with a sense of importance and ownership</li><li style="box-sizing: inherit; padding-left: 25px; margin-bottom: 18px;">Great communication skills: ability to communicate highly technical concepts to a non-technical audience; ability to communicate tech problems to engineering teams</li><li style="box-sizing: inherit; padding-left: 25px; margin-bottom: 18px;">Advanced problem-solving skills, and the ability to think outside the box</li><li style="box-sizing: inherit; padding-left: 25px; margin-bottom: 18px;">Fluent English (both written and spoken)</li></ul><h5 style="box-sizing: inherit; font-family: &quot;Montserrat SemiBold&quot;, Helvetica, sans-serif; text-transform: uppercase; color: rgb(52, 54, 57); font-size: 1.1875rem; margin: 0px;">WILL BE A HUGE PLUS</h5><p style="box-sizing: inherit; margin-right: auto; margin-bottom: 1.875rem; margin-left: auto; color: rgb(30, 30, 30); font-family: &quot;GG Eesti Pro Text Thin&quot;, Helvetica, sans-serif; font-size: 18px;"></p><ul class="marked-list" style="box-sizing: inherit; margin-right: 0px; margin-bottom: 45px; margin-left: 0px; padding: 0px; list-style: none; line-height: 1.62; color: rgb(30, 30, 30); font-family: &quot;GG Eesti Pro Text Thin&quot;, Helvetica, sans-serif; font-size: 18px;"><li style="box-sizing: inherit; padding-left: 25px; margin-bottom: 18px;">Extensive GSheets knowledge</li><li style="box-sizing: inherit; padding-left: 25px; margin-bottom: 18px;">Experience with bugs and tickets tracking systems</li><li style="box-sizing: inherit; padding-left: 25px; margin-bottom: 18px;">Knowledge of scripting languages (like e.g. Bash, Python, Ruby, etc.)</li></ul><h4 style="box-sizing: inherit; font-family: &quot;Montserrat SemiBold&quot;, Helvetica, sans-serif; text-transform: uppercase; color: rgb(52, 54, 57); font-size: 1.625rem; margin: 0px 0px 30px; line-height: 1;">USEFUL MATERIALS:</h4><ul class="marked-list" style="box-sizing: inherit; margin-right: 0px; margin-bottom: 45px; margin-left: 0px; padding: 0px; list-style: none; line-height: 1.62; color: rgb(30, 30, 30); font-family: &quot;GG Eesti Pro Text Thin&quot;, Helvetica, sans-serif; font-size: 18px;"><li style="box-sizing: inherit; padding-left: 25px; margin-bottom: 18px;"><a href="https://railsware.com/blog/smart-benefits-at-railsware/" target="_blank" style="box-sizing: inherit; color: rgb(0, 162, 197);">Smart benefits at Railsware</a></li><li style="box-sizing: inherit; padding-left: 25px; margin-bottom: 18px;"><a href="https://www.youtube.com/c/railsware" target="_blank" style="box-sizing: inherit; color: rgb(0, 162, 197);">Railsware YouTube channel</a></li><li style="box-sizing: inherit; padding-left: 25px; margin-bottom: 18px;"><a href="https://railsware.com/blog/development-culture/" target="_blank" style="box-sizing: inherit; color: rgb(0, 162, 197);">The culture of constant development</a></li><li style="box-sizing: inherit; padding-left: 25px; margin-bottom: 18px;"><a href="https://railsware.com/blog/remote-work/" target="_blank" style="box-sizing: inherit; color: rgb(0, 162, 197);">Remote work at Railsware</a></li><li style="box-sizing: inherit; padding-left: 25px; margin-bottom: 18px;"><a href="https://railsware.com/blog/t-shaped-skills-in-product-development/" target="_blank" style="box-sizing: inherit; color: rgb(0, 162, 197);">T-shape concept we use</a></li></ul><h3 style="box-sizing: inherit; font-family: &quot;Montserrat SemiBold&quot;, Helvetica, sans-serif; text-transform: uppercase; color: rgb(52, 54, 57); font-size: 2.0625rem; line-height: 1.3; margin: 0px 0px 1rem;">ABOUT THE COMPANY</h3><p style="box-sizing: inherit; margin-right: auto; margin-bottom: 1.875rem; margin-left: auto; color: rgb(30, 30, 30); font-family: &quot;GG Eesti Pro Text Thin&quot;, Helvetica, sans-serif; font-size: 18px;">Railsware is a&nbsp;<a href="https://railsware.com/blog/product-studio/" style="box-sizing: inherit; color: rgb(0, 162, 197);">product studio</a>. Since 2007, we have shaped our own “know-how” in product creation. Among others, we have helped Calendly and BrightBytes turn from small startups into close-to-billion-dollar companies.</p><p style="box-sizing: inherit; margin-right: auto; margin-bottom: 1.875rem; margin-left: auto; color: rgb(30, 30, 30); font-family: &quot;GG Eesti Pro Text Thin&quot;, Helvetica, sans-serif; font-size: 18px;">Railsware products are the next step in company evolution. We have applied the best product development practices to creating our own solutions. Today,&nbsp;<a href="https://mailtrap.io/" style="box-sizing: inherit; color: rgb(0, 162, 197);">Mailtrap.io</a>,&nbsp;<a href="https://www.coupler.io/" style="box-sizing: inherit; color: rgb(0, 162, 197);">Coupler.io</a>, and&nbsp;<a href="https://marketplace.atlassian.com/apps/1216451/smart-checklist-for-jira-enterprise?hosting=cloud&amp;tab=overview" style="box-sizing: inherit; color: rgb(0, 162, 197);">Smart Checklist for Jira</a>&nbsp;have over 600K users and generate over $1M of annual recurring revenue.</p><p style="box-sizing: inherit; margin-right: auto; margin-bottom: 1.875rem; margin-left: auto; color: rgb(30, 30, 30); font-family: &quot;GG Eesti Pro Text Thin&quot;, Helvetica, sans-serif; font-size: 18px;">People feel great here. On average, a Railswarian stays in the company for about 5 years. We support our team with outstanding benefits and remote working culture.</p><p style="box-sizing: inherit; margin-right: auto; margin-bottom: 1.875rem; margin-left: auto; color: rgb(30, 30, 30); font-family: &quot;GG Eesti Pro Text Thin&quot;, Helvetica, sans-serif; font-size: 18px;">We look for people with high potential ready to evolve in multiple directions. The right hires shape a team of A-players to learn from each other and evolve together.</p>

We're looking for a tech-savvy person to perform ongoing QA tasks and help our
support team in resolving customers’ issues.

We expect you to:

  * Be a part of product testing events to streamline the development and release process
  * Influence product management and product development to make improvements
  * Help technical support to resolve customer issues related to our current and future products (possible several products simultaneously)
  * Assist in the development and maintenance of products’ knowledge bases and many more!

### YOUR RESPONSIBILITIES

##### QUALITY ASSURANCE

  * Perform quality end-to-end testing on the system to ensure proper functionality
  * Test Pull Requests
  * Support roll-out of new applications and features
  * Design the relevant test cases and checklists, shape and provide bug reports
  * Understand and find edge cases (both technical and product ones)

##### TECHNICAL SUPPORT

  * Gather technical issues from Customer Success Manager and elaborate on solutions
  * Assist management in creating materials for troubleshooting and product usage
  * Manage and maintain technical knowledge bases in different forms (notes and manuals)
  * Analyze application logs in order to discover any underlying issues

### YOUR SKILLS

  * Experience with manual testing (2+ years)
  * Proficient experience with Black box testing
  * Excellent computer literacy
  * Knowledge of browsers and different OS
  * Understanding of networks, HTTP stack, web, and client app architectures
  * Aspiration to execute work with a sense of importance and ownership
  * Great communication skills: ability to communicate highly technical concepts to a non-technical audience; ability to communicate tech problems to engineering teams
  * Advanced problem-solving skills, and the ability to think outside the box
  * Fluent English (both written and spoken)

##### WILL BE A HUGE PLUS

  * Extensive GSheets knowledge
  * Experience with bugs and tickets tracking systems
  * Knowledge of scripting languages (like e.g. Bash, Python, Ruby, etc.)

#### USEFUL MATERIALS:

  * [Smart benefits at Railsware](https://railsware.com/blog/smart-benefits-at-railsware/)
  * [Railsware YouTube channel](https://www.youtube.com/c/railsware)
  * [The culture of constant development](https://railsware.com/blog/development-culture/)
  * [Remote work at Railsware](https://railsware.com/blog/remote-work/)
  * [T-shape concept we use](https://railsware.com/blog/t-shaped-skills-in-product-development/)

### ABOUT THE COMPANY

Railsware is a [product studio](https://railsware.com/blog/product-studio/).
Since 2007, we have shaped our own “know-how” in product creation. Among
others, we have helped Calendly and BrightBytes turn from small startups into
close-to-billion-dollar companies.

Railsware products are the next step in company evolution. We have applied the
best product development practices to creating our own solutions. Today,
[Mailtrap.io](https://mailtrap.io/), [Coupler.io](https://www.coupler.io/),
and [Smart Checklist for
Jira](https://marketplace.atlassian.com/apps/1216451/smart-checklist-for-jira-
enterprise?hosting=cloud&tab=overview) have over 600K users and generate over
$1M of annual recurring revenue.

People feel great here. On average, a Railswarian stays in the company for
about 5 years. We support our team with outstanding benefits and remote
working culture.

We look for people with high potential ready to evolve in multiple directions.
The right hires shape a team of A-players to learn from each other and evolve
together.

