<p style="box-sizing: inherit; margin-right: auto; margin-bottom: 1.875rem; margin-left: auto; color: rgb(30, 30, 30); font-family: &quot;GG Eesti Pro Text Thin&quot;, Helvetica, sans-serif; font-size: 18px;">We're looking for an enthusiastic and responsible professional to provide our team with customer support, both for Railsware own products and consultancy services.</p><p style="box-sizing: inherit; margin-right: auto; margin-bottom: 1.875rem; margin-left: auto; color: rgb(30, 30, 30); font-family: &quot;GG Eesti Pro Text Thin&quot;, Helvetica, sans-serif; font-size: 18px;">Our product team is seeking a professional to enforce customers’ support by being the point of contact, resolving requests and providing the best communication experience. In terms of consultancy, you will be a great help in processing inbound leads, building relations with new clients and supporting existing Railsware services customers.</p><p style="box-sizing: inherit; margin-right: auto; margin-bottom: 1.875rem; margin-left: auto; color: rgb(30, 30, 30); font-family: &quot;GG Eesti Pro Text Thin&quot;, Helvetica, sans-serif; font-size: 18px;">We’ve worked with 60+ clients and organizations from the USA, UK, and EU. Our products now have more than 600,000+ signups and this number is constantly growing - we have a plan to build a billion dollar business around it. Check out our case studies to see our previous projects and current clients, as well as Railsware own products.</p><p style="box-sizing: inherit; margin-right: auto; margin-bottom: 1.875rem; margin-left: auto; color: rgb(30, 30, 30); font-family: &quot;GG Eesti Pro Text Thin&quot;, Helvetica, sans-serif; font-size: 18px;">Join the team of professionals who strive to create the best products and provide end-to-end support for their customers.</p><p style="box-sizing: inherit; margin-right: auto; margin-bottom: 1.875rem; margin-left: auto; color: rgb(30, 30, 30); font-family: &quot;GG Eesti Pro Text Thin&quot;, Helvetica, sans-serif; font-size: 18px;"></p><h3 style="box-sizing: inherit; font-family: &quot;Montserrat SemiBold&quot;, Helvetica, sans-serif; text-transform: uppercase; color: rgb(52, 54, 57); font-size: 2.0625rem; line-height: 1.3; margin: 0px 0px 1rem;">YOUR RESPONSIBILITIES</h3><ul class="marked-list" style="box-sizing: inherit; margin-right: 0px; margin-bottom: 45px; margin-left: 0px; padding: 0px; list-style: none; line-height: 1.62; color: rgb(30, 30, 30); font-family: &quot;GG Eesti Pro Text Thin&quot;, Helvetica, sans-serif; font-size: 18px;"><li style="box-sizing: inherit; padding-left: 25px; margin-bottom: 18px;">Handle inbound customers traffic<ul class="marked-list" style="box-sizing: inherit; margin: 10px 0px -5px 5px; padding: 0px; list-style: none; line-height: 1.62;"><li style="box-sizing: inherit; padding-left: 25px; margin-bottom: 10px;">Qualify leads</li></ul></li><li style="box-sizing: inherit; padding-left: 25px; margin-bottom: 18px;">Facilitate communication with customers (both through calls and written communication)</li><li style="box-sizing: inherit; padding-left: 25px; margin-bottom: 18px;">Support proposals, agreements, and other docs preparation</li><li style="box-sizing: inherit; padding-left: 25px; margin-bottom: 18px;">Contribute into relationships with clients and partners</li><li style="box-sizing: inherit; padding-left: 25px; margin-bottom: 18px;">Maintain sales process, by providing comprehensive customer support</li><li style="box-sizing: inherit; padding-left: 25px; margin-bottom: 18px;">Run sales analytics and report on the results</li><li style="box-sizing: inherit; padding-left: 25px; margin-bottom: 18px;">Evaluate sales sources and channels</li></ul><p style="box-sizing: inherit; margin-right: auto; margin-bottom: 1.875rem; margin-left: auto; color: rgb(30, 30, 30); font-family: &quot;GG Eesti Pro Text Thin&quot;, Helvetica, sans-serif; font-size: 18px;"></p><h3 style="box-sizing: inherit; font-family: &quot;Montserrat SemiBold&quot;, Helvetica, sans-serif; text-transform: uppercase; color: rgb(52, 54, 57); font-size: 2.0625rem; line-height: 1.3; margin: 0px 0px 1rem;">YOUR SKILLS</h3><ul class="marked-list" style="box-sizing: inherit; margin-right: 0px; margin-bottom: 45px; margin-left: 0px; padding: 0px; list-style: none; line-height: 1.62; color: rgb(30, 30, 30); font-family: &quot;GG Eesti Pro Text Thin&quot;, Helvetica, sans-serif; font-size: 18px;"><li style="box-sizing: inherit; padding-left: 25px; margin-bottom: 18px;">Good understanding of the international startup landscape and IT industry</li><li style="box-sizing: inherit; padding-left: 25px; margin-bottom: 18px;">Advanced communication and relationship building skills</li><li style="box-sizing: inherit; padding-left: 25px; margin-bottom: 18px;">Top-level Internet research skills &amp; ability to navigate social networks</li><li style="box-sizing: inherit; padding-left: 25px; margin-bottom: 18px;">Excellent computer literacy</li><li style="box-sizing: inherit; padding-left: 25px; margin-bottom: 18px;">Experience in using CRM systems and task management tools</li><li style="box-sizing: inherit; padding-left: 25px; margin-bottom: 18px;">Experience in GSheets or Excel</li><li style="box-sizing: inherit; padding-left: 25px; margin-bottom: 18px;">Attention to details</li><li style="box-sizing: inherit; padding-left: 25px; margin-bottom: 18px;">People-oriented approach</li><li style="box-sizing: inherit; padding-left: 25px; margin-bottom: 18px;">Fluent English (both written and spoken)</li></ul><h4 style="box-sizing: inherit; font-family: &quot;Montserrat SemiBold&quot;, Helvetica, sans-serif; text-transform: uppercase; color: rgb(52, 54, 57); font-size: 1.625rem; margin: 0px 0px 30px; line-height: 1;">USEFUL MATERIALS:</h4><ul class="marked-list" style="box-sizing: inherit; margin-right: 0px; margin-bottom: 45px; margin-left: 0px; padding: 0px; list-style: none; line-height: 1.62; color: rgb(30, 30, 30); font-family: &quot;GG Eesti Pro Text Thin&quot;, Helvetica, sans-serif; font-size: 18px;"><li style="box-sizing: inherit; padding-left: 25px; margin-bottom: 18px;"><a href="https://railsware.com/blog/smart-benefits-at-railsware/" target="_blank" style="box-sizing: inherit; color: rgb(0, 162, 197);">Smart benefits at Railsware</a></li><li style="box-sizing: inherit; padding-left: 25px; margin-bottom: 18px;"><a href="https://railsware.com/blog/" target="_blank" style="box-sizing: inherit; color: rgb(0, 162, 197);">Railsware blog</a></li><li style="box-sizing: inherit; padding-left: 25px; margin-bottom: 18px;"><a href="https://railsware.com/case-studies/" target="_blank" style="box-sizing: inherit; color: rgb(0, 162, 197);">Case studies</a></li><li style="box-sizing: inherit; padding-left: 25px; margin-bottom: 18px;"><a href="https://railsware.com/blog/development-culture/" target="_blank" style="box-sizing: inherit; color: rgb(0, 162, 197);">The culture of constant development</a></li><li style="box-sizing: inherit; padding-left: 25px; margin-bottom: 18px;"><a href="https://railsware.com/blog/remote-collaboration-at-railsware/" rel="noopener" target="_blank" style="box-sizing: inherit; color: rgb(0, 162, 197);">How we work remotely</a></li></ul><h3 style="box-sizing: inherit; font-family: &quot;Montserrat SemiBold&quot;, Helvetica, sans-serif; text-transform: uppercase; color: rgb(52, 54, 57); font-size: 2.0625rem; line-height: 1.3; margin: 0px 0px 1rem;">ABOUT THE COMPANY</h3><p style="box-sizing: inherit; margin-right: auto; margin-bottom: 1.875rem; margin-left: auto; color: rgb(30, 30, 30); font-family: &quot;GG Eesti Pro Text Thin&quot;, Helvetica, sans-serif; font-size: 18px;">Railsware is a&nbsp;<a href="https://railsware.com/blog/product-studio/" target="_blank" style="box-sizing: inherit; color: rgb(0, 162, 197);">product studio</a>. Since 2007, we have shaped our own “know-how” in product creation. Among others, we have helped Calendly and BrightBytes turn from small startups into multi-million-dollar companies.</p><p style="box-sizing: inherit; margin-right: auto; margin-bottom: 1.875rem; margin-left: auto; color: rgb(30, 30, 30); font-family: &quot;GG Eesti Pro Text Thin&quot;, Helvetica, sans-serif; font-size: 18px;">Railsware products are the next step in company evolution. We have applied the best product development practices to creating our own solutions. Today, Mailtrap, Coupler.io, and Smart Checklist for Jira have over 600K users and generate over $1M of annual recurring revenue.</p><p style="box-sizing: inherit; margin-right: auto; margin-bottom: 1.875rem; margin-left: auto; color: rgb(30, 30, 30); font-family: &quot;GG Eesti Pro Text Thin&quot;, Helvetica, sans-serif; font-size: 18px;">People feel great here. On average, a Railswarian stays in the company for about 5 years. We support our team with outstanding benefits and remote working culture.</p><p style="box-sizing: inherit; margin-right: auto; margin-bottom: 1.875rem; margin-left: auto; color: rgb(30, 30, 30); font-family: &quot;GG Eesti Pro Text Thin&quot;, Helvetica, sans-serif; font-size: 18px;">We look for people with high potential ready to evolve in multiple directions. The right hires shape a team of A-players to learn from each other and evolve together.</p>

We're looking for an enthusiastic and responsible professional to provide our
team with customer support, both for Railsware own products and consultancy
services.

Our product team is seeking a professional to enforce customers’ support by
being the point of contact, resolving requests and providing the best
communication experience. In terms of consultancy, you will be a great help in
processing inbound leads, building relations with new clients and supporting
existing Railsware services customers.

We’ve worked with 60+ clients and organizations from the USA, UK, and EU. Our
products now have more than 600,000+ signups and this number is constantly
growing - we have a plan to build a billion dollar business around it. Check
out our case studies to see our previous projects and current clients, as well
as Railsware own products.

Join the team of professionals who strive to create the best products and
provide end-to-end support for their customers.

### YOUR RESPONSIBILITIES

  * Handle inbound customers traffic
    * Qualify leads
  * Facilitate communication with customers (both through calls and written communication)
  * Support proposals, agreements, and other docs preparation
  * Contribute into relationships with clients and partners
  * Maintain sales process, by providing comprehensive customer support
  * Run sales analytics and report on the results
  * Evaluate sales sources and channels

### YOUR SKILLS

  * Good understanding of the international startup landscape and IT industry
  * Advanced communication and relationship building skills
  * Top-level Internet research skills & ability to navigate social networks
  * Excellent computer literacy
  * Experience in using CRM systems and task management tools
  * Experience in GSheets or Excel
  * Attention to details
  * People-oriented approach
  * Fluent English (both written and spoken)

#### USEFUL MATERIALS:

  * [Smart benefits at Railsware](https://railsware.com/blog/smart-benefits-at-railsware/)
  * [Railsware blog](https://railsware.com/blog/)
  * [Case studies](https://railsware.com/case-studies/)
  * [The culture of constant development](https://railsware.com/blog/development-culture/)
  * [How we work remotely](https://railsware.com/blog/remote-collaboration-at-railsware/)

### ABOUT THE COMPANY

Railsware is a [product studio](https://railsware.com/blog/product-studio/).
Since 2007, we have shaped our own “know-how” in product creation. Among
others, we have helped Calendly and BrightBytes turn from small startups into
multi-million-dollar companies.

Railsware products are the next step in company evolution. We have applied the
best product development practices to creating our own solutions. Today,
Mailtrap, Coupler.io, and Smart Checklist for Jira have over 600K users and
generate over $1M of annual recurring revenue.

People feel great here. On average, a Railswarian stays in the company for
about 5 years. We support our team with outstanding benefits and remote
working culture.

We look for people with high potential ready to evolve in multiple directions.
The right hires shape a team of A-players to learn from each other and evolve
together.

