About Dosh:&nbsp;We have created the fastest growing card-linked offer platform that automatically puts cash into the wallets of millions of consumers whenever they shop, dine and book hotels. Through our vision to democratize advertising for the benefit of people everywhere, we connect leading brands and merchants directly to consumers, driving customers in-store and online to purchase more often, spend more and socially share the brands they engage with, creating new customer acquisition. Dosh is built on the mission to positively impact people's lives by moving billions of dollars to millions of people. What you will do:As a member of the Operations team, you will be responsible for handling technical and product escalations from Consumer Success (CS) front-line support. You will also be in direct communication with our Powered By/Financial Services Partners. You will troubleshoot tickets to identify the root cause, collaborating with our Operations and/or Engineering team as needed. &nbsp;Your goal over time is to increase the number of tickets resolved within CS. &nbsp;At Dosh, we strive to bring a world-class support experience to all of our users and your interactions with our customers and partners are key to achieving this goal! What you will bring:<ul>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Technical, Bachelor’s degree or relevant work experience&nbsp;</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">2+ experience in a Product&nbsp;Support or similar technical role</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Proficient at manipulating and writing SQL is a must</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Desire to learn new tools and processes, and to gain a very detailed understanding of our product</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">A self-starter attitude with the ability to work independently</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Great communication skills are a must; must be able to effectively listen to and understand client and partner issues</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Open to providing and receiving feedback from leadership</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Takes responsibility for the resolution of an issue and sees it through to completion</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Comfortable interpreting and manipulating XML and JSON</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Experience with AWS or other cloud platforms</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Experience with Jira and ZenDesk (or other similar tools)</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Ability to serve as an escalation point for CS and &nbsp;Powered By Partners after hours (as needed)</li>
</ul>Why Dosh:<ul>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">The opportunity to join us on our mission to positively impact millions of people's lives financially</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">A ground floor opportunity with the Dosh team</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">The chance to work in a fast-paced start-up environment with experienced industry leaders</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Fun, driven, innovative and supportive co-workers who will push you to be your best</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Competitive compensation and benefits</li>
</ul>

**About Dosh:  **

We have created the fastest growing card-linked offer platform that
automatically puts cash into the wallets of millions of consumers whenever
they shop, dine and book hotels. Through our vision to democratize advertising
for the benefit of people everywhere, we connect leading brands and merchants
directly to consumers, driving customers in-store and online to purchase more
often, spend more and socially share the brands they engage with, creating new
customer acquisition. Dosh is built on the mission to positively impact
people's lives by moving billions of dollars to millions of people.

  

 **What you will do:**

As a member of the Operations team, you will be responsible for handling
technical and product escalations from Consumer Success (CS) front-line
support. You will also be in direct communication with our Powered
By/Financial Services Partners. You will troubleshoot tickets to identify the
root cause, collaborating with our Operations and/or Engineering team as
needed.  Your goal over time is to increase the number of tickets resolved
within CS.  At Dosh, we strive to bring a world-class support experience to
all of our users and your interactions with our customers and partners are key
to achieving this goal!

  

 **What you will bring:**

  * Technical, Bachelor’s degree or relevant work experience 
  * 2+ experience in a Product Support or similar technical role
  * Proficient at manipulating and writing SQL is a must
  * Desire to learn new tools and processes, and to gain a very detailed understanding of our product
  * A self-starter attitude with the ability to work independently
  * Great communication skills are a must; must be able to effectively listen to and understand client and partner issues
  * Open to providing and receiving feedback from leadership
  * Takes responsibility for the resolution of an issue and sees it through to completion
  * Comfortable interpreting and manipulating XML and JSON
  * Experience with AWS or other cloud platforms
  * Experience with Jira and ZenDesk (or other similar tools)
  * Ability to serve as an escalation point for CS and  Powered By Partners after hours (as needed)

**Why Dosh:**

  * The opportunity to join us on our mission to positively impact millions of people's lives financially
  * A ground floor opportunity with the Dosh team
  * The chance to work in a fast-paced start-up environment with experienced industry leaders
  * Fun, driven, innovative and supportive co-workers who will push you to be your best
  * Competitive compensation and benefits

