About the Role:&nbsp;We are searching for a dynamic Senior Customer Success Manager who will be responsible for building strong relationships to ensure an exceptional customer experience and growth. This is a senior customer-facing role responsible for driving renewal and expansion revenue with Boardable’s highest value customers.&nbsp;The person in this role will report to the Director of Customer Success and work closely with the Customer Success, Sales, and Product teams to deliver a seamless, positive experience throughout the entire customer life cycle.&nbsp;Exact hours are flexible and determined in coordination with your manager. Occasional evening hours will be required.&nbsp;&nbsp;Who you are:&nbsp;&nbsp;&nbsp;<ul>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Customer-Obsessed</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Personable</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Curious&nbsp;</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Empathetic&nbsp;</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Organized</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Results-Oriented</li>
</ul>&nbsp;Who we are:&nbsp;<ul>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Purpose-Driven&nbsp;</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Product-Led&nbsp;</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Growth-Focused</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Innovative</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Fast-Paced</li>
</ul>&nbsp;Duties/Responsibilities:&nbsp;<ul>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Create and drive a value realization plan for a mixed portfolio of strategic and key customer accounts (50-75 customers)&nbsp;</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Manage strategic and key accounts, from a concierge onboarding experience during the first 90 days of service and ongoing reviews throughout annual renewal and for the life of the customer journey</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Must be able to lead account renewal and growth with minimal oversight&nbsp;</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Proactively identify account risks and create mitigation strategies to reduce churn</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Work with internal team to gather insight regarding customer behavior and product feedback to fuel customer success and Boardable’s growth</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Provide superior product training, webinars, and solutions to mission-driven clients</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Update and maintain an internal database with the most relevant account details</li>
</ul>&nbsp;Experience/Education/Skills:<ul>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Bachelor’s degree (or equivalent experience)&nbsp;</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">&nbsp;4+ years of experience in account management or customer success; preferred in a rapid growth business environment</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Experience leading strategic business conversations with customers to align success and optimization of software</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">SaaS experience preferred with a strong technical aptitude</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">An entrepreneurial and empathetic approach that builds and nurtures strong and lasting relationships both internally and externally</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Track record of exceeding quarterly and annual goals</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Proven proficiency in revenue retention and growth, and ability to work independently and virtually to deliver customer success</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Strong leadership, teamwork, &amp; cross-group collaboration skill</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Ability to align internal resources to meet customer requirements and deadlines</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">High energy; motivation and ability to excel in a fast-paced environment</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Exceptional organizational and project management skills; high attention to detail</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Experience with Hubspot, ChurnZero, and other relationship management tools</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Nonprofit staff or board experience a plus</li>
</ul>&nbsp;Company Benefits:<ul>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Flexible work schedule/hybrid-remote options (currently, fully remote)</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Unlimited Paid Time Off (PTO)</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Monthly health stipend or access to health/dental/vision insurance</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Monthly phone/tech stipend</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Paid parental leave</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">401(k) with employer match</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Bonus opportunities</li>
</ul>&nbsp;Diversity and Inclusion:We strongly encourage diverse candidates to apply. Boardable is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

**About the Role:  **

We are searching for a dynamic Senior Customer Success Manager who will be
responsible for building strong relationships to ensure an exceptional
customer experience and growth. This is a senior customer-facing role
responsible for driving renewal and expansion revenue with Boardable’s highest
value customers.

The person in this role will report to the Director of Customer Success and
work closely with the Customer Success, Sales, and Product teams to deliver a
seamless, positive experience throughout the entire customer life cycle.

Exact hours are flexible and determined in coordination with your manager.
Occasional evening hours will be required.



 **Who you are:    **

  * Customer-Obsessed
  * Personable
  * Curious 
  * Empathetic 
  * Organized
  * Results-Oriented



 **Who we are:  **

  * Purpose-Driven 
  * Product-Led 
  * Growth-Focused
  * Innovative
  * Fast-Paced



 **Duties/Responsibilities:  **

  * Create and drive a value realization plan for a mixed portfolio of strategic and key customer accounts (50-75 customers) 
  * Manage strategic and key accounts, from a concierge onboarding experience during the first 90 days of service and ongoing reviews throughout annual renewal and for the life of the customer journey
  * Must be able to lead account renewal and growth with minimal oversight 
  * Proactively identify account risks and create mitigation strategies to reduce churn
  * Work with internal team to gather insight regarding customer behavior and product feedback to fuel customer success and Boardable’s growth
  * Provide superior product training, webinars, and solutions to mission-driven clients
  * Update and maintain an internal database with the most relevant account details



 **Experience/Education/Skills:**

  * Bachelor’s degree (or equivalent experience) 
  *  4+ years of experience in account management or customer success; preferred in a rapid growth business environment
  * Experience leading strategic business conversations with customers to align success and optimization of software
  * SaaS experience preferred with a strong technical aptitude
  * An entrepreneurial and empathetic approach that builds and nurtures strong and lasting relationships both internally and externally
  * Track record of exceeding quarterly and annual goals
  * Proven proficiency in revenue retention and growth, and ability to work independently and virtually to deliver customer success
  * Strong leadership, teamwork, & cross-group collaboration skill
  * Ability to align internal resources to meet customer requirements and deadlines
  * High energy; motivation and ability to excel in a fast-paced environment
  * Exceptional organizational and project management skills; high attention to detail
  * Experience with Hubspot, ChurnZero, and other relationship management tools
  * Nonprofit staff or board experience a plus



 **Company Benefits:**

  * Flexible work schedule/hybrid-remote options (currently, fully remote)
  * Unlimited Paid Time Off (PTO)
  * Monthly health stipend or access to health/dental/vision insurance
  * Monthly phone/tech stipend
  * Paid parental leave
  * 401(k) with employer match
  * Bonus opportunities



 **Diversity and Inclusion:**

We strongly encourage diverse candidates to apply. Boardable is committed to
creating a diverse environment and is proud to be an equal opportunity
employer. All qualified applicants will receive consideration for employment
without regard to race, color, religion, gender, gender identity or
expression, sexual orientation, national origin, genetics, disability, age, or
veteran status.

