<h2>Manager/ Senior Manager, Operations</h2>
Location: Denver, CO&nbsp; Department: Supply Chain Reports to: VP of Operations Classification: Full-time, Exempt
<h3>About Havenly</h3>
At Havenly Brands, we believe everyone deserves a home they truly love. Founded in Denver in 2014, Havenly has grown into the #1 online interior design service in the U.S., pairing design innovation with a growing portfolio of beloved home furnishing brands—including Havenly, Interior Define, Burrow, The Citizenry, The Inside, and St. Frank.
Our mission is to make beautiful, functional design more accessible to all by merging best-in-class furniture and home goods with personalized, tech-enabled designer services. We're reimagining the future of home—one that is expressive, attainable, and distinctly personal.
<h3>The Role</h3>
We’re seeking an experienced, strategic Manager/ Senior Manager of Domestic Logistics to join our growing Operations team. This leader will oversee all aspects of domestic logistics and fulfillment across our brands, with a strong focus on 3PL performance, warehouse operations, and full-cycle logistics strategy. This role will report to the VP of Operations and play a key part in scaling a unified, efficient supply chain that supports both operational goals and an exceptional customer experience.
<h3>Key Responsibilities</h3>
<h4>Performance Management &amp; Strategic Insights</h4>
<ul>
<li>Use data-driven insights to support strategic planning, execution, and ongoing operations across brands. </li>
<li>Establish and refine KPIs to measure operational effectiveness and identify areas for improvement. </li>
<li>Develop performance dashboards and executive-ready reports to guide cross-functional decision-making. </li>
<li>Help create an agile and flexible supply chain that can quickly scale and pivot based on upstream disruption and changes in customer needs. </li>
</ul>
<h4>3PL Oversight &amp; Fulfillment Operations</h4>
<ul>
<li>Own the fulfillment P&amp;L, aligning warehouse operations with company cost targets and broader strategic goals. </li>
<li>Monitor and report on 3PL warehouse KPIs including inbound/outbound projections, service levels, order accuracy, and shipping timelines. </li>
<li>Oversee logistics for both in-stock and made-to-order products across DTC, retail, and wholesale channels. </li>
<li>Conduct regular on-site 3PL audits to drive improvements in operational efficiency, scalability, and service quality. </li>
<li>Ensure compliance and timely execution across all fulfillment channels. </li>
</ul>
<h4>Full-Cycle Logistics &amp; Reverse Logistics</h4>
<ul>
<li>Manage the end-to-end logistics process including returns, exchanges, and damaged goods workflows. </li>
<li>Partner with Product Integrity, Design, and Client Experience teams to improve packaging, shipping methods, and last-mile delivery strategies. </li>
<li>Act as the voice of the customer in all supply chain operations, championing a seamless delivery experience. </li>
</ul>
<h4>Systems, Technology &amp; Process Optimization</h4>
<ul>
<li>Leverage platforms like NetSuite, Manhattan, Shopify, and internal tools to streamline fulfillment processes and reduce errors. </li>
<li>Manage system integrations and troubleshoot operational issues related to logistics tech stacks. </li>
<li>Translate operational needs into product/engineering requirements for new channels and product categories. </li>
</ul>
<h3>Who You Are</h3>
<ul>
<li>7+ years of experience in domestic logistics and supply chain management, including 2+ years in a leadership role. </li>
<li>Proven ability to lead 3PL relationships and scale logistics operations in a high-growth, consumer-focused environment. </li>
<li>Deep knowledge of domestic transportation networks, regulations, and logistics best practices. </li>
<li>Proficient in NetSuite (ERP) and Excel; experience with Looker and additional analytics tools is a plus. </li>
<li>Background in inventory modeling, demand forecasting, and warehouse reporting. </li>
<li>Strong cross-functional collaborator and relationship-builder across Product, Finance, Design, and Customer Experience teams. </li>
<li>Clear communicator and effective problem solver who can turn data into actionable strategies. </li>
<li>Familiarity with packaging and sustainability trends in reverse logistics and fulfillment. </li>
<li>Bachelor’s degree in Supply Chain, Logistics, or a related field; advanced degree a plus. </li>
<li>Established network of logistics vendors and deep understanding of their performance levers is highly desirable. </li>
</ul>
<h2>Additional details</h2>
This is a full‑time exempt position based in the United States. The role will be hybrid at least 4 days per week from our office in Denver. The targeted compensation range for this position is $100,000 – $115,000, dependent upon experience and location. Our total rewards package includes competitive compensation, generous PTO, volunteer days off, health benefits (medical, dental, vision and disability), 401(k) with match and paid parental leave. Additionally, we offer design services, furniture discounts and anniversary merchandise credits.
Havenly is an Equal Opportunity Employer. Our employment decisions are made without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other legally protected status.
Applicants must be currently authorized to work in the United States on a full‑time basis. As a company, our goal is to make everyone feel good at home, and that starts with our team. We celebrate our differences and encourage everyone to bring their true selves to work each day. Havenly is committed to cultivating a diverse and inclusive team and welcomes candidates of all backgrounds.

## **Manager/ Senior Manager, Operations**

**Location:** Denver, CO  _  
_**Department:** Supply Chain  
 **Reports to:** VP of Operations  
 **Classification:** Full-time, Exempt

### **About Havenly**

At Havenly Brands, we believe everyone deserves a home they truly love.
Founded in Denver in 2014, Havenly has grown into the #1 online interior
design service in the U.S., pairing design innovation with a growing portfolio
of beloved home furnishing brands—including **Havenly, Interior Define,
Burrow, The Citizenry, The Inside, and St. Frank**.

Our mission is to make beautiful, functional design more accessible to all by
merging best-in-class furniture and home goods with personalized, tech-enabled
designer services. We're reimagining the future of home—one that is
expressive, attainable, and distinctly personal.

### **The Role**

We’re seeking an experienced, strategic **Manager/ Senior Manager of Domestic
Logistics** to join our growing Operations team. This leader will oversee all
aspects of domestic logistics and fulfillment across our brands, with a strong
focus on 3PL performance, warehouse operations, and full-cycle logistics
strategy. This role will report to the VP of Operations and play a key part in
scaling a unified, efficient supply chain that supports both operational goals
and an exceptional customer experience.

### **Key Responsibilities**

#### **Performance Management & Strategic Insights**

  * Use data-driven insights to support strategic planning, execution, and ongoing operations across brands.  
  

  * Establish and refine KPIs to measure operational effectiveness and identify areas for improvement.  
  

  * Develop performance dashboards and executive-ready reports to guide cross-functional decision-making.  
  

  * Help create an agile and flexible supply chain that can quickly scale and pivot based on upstream disruption and changes in customer needs.  
  

#### **3PL Oversight & Fulfillment Operations**

  * Own the fulfillment P&L, aligning warehouse operations with company cost targets and broader strategic goals.  
  

  * Monitor and report on 3PL warehouse KPIs including inbound/outbound projections, service levels, order accuracy, and shipping timelines.  
  

  * Oversee logistics for both in-stock and made-to-order products across DTC, retail, and wholesale channels.  
  

  * Conduct regular on-site 3PL audits to drive improvements in operational efficiency, scalability, and service quality.  
  

  * Ensure compliance and timely execution across all fulfillment channels.  
  

#### **Full-Cycle Logistics & Reverse Logistics**

  * Manage the end-to-end logistics process including returns, exchanges, and damaged goods workflows.  
  

  * Partner with Product Integrity, Design, and Client Experience teams to improve packaging, shipping methods, and last-mile delivery strategies.  
  

  * Act as the voice of the customer in all supply chain operations, championing a seamless delivery experience.  
  

#### **Systems, Technology & Process Optimization**

  * Leverage platforms like **NetSuite, Manhattan, Shopify** , and internal tools to streamline fulfillment processes and reduce errors.  
  

  * Manage system integrations and troubleshoot operational issues related to logistics tech stacks.  
  

  * Translate operational needs into product/engineering requirements for new channels and product categories.  
  

### **Who You Are**

  * **7+ years** of experience in domestic logistics and supply chain management, including **2+ years in a leadership role**.  
  

  * Proven ability to lead 3PL relationships and scale logistics operations in a high-growth, consumer-focused environment.  
  

  * Deep knowledge of domestic transportation networks, regulations, and logistics best practices.  
  

  * Proficient in **NetSuite (ERP)** and Excel; experience with **Looker** and additional analytics tools is a plus.  
  

  * Background in inventory modeling, demand forecasting, and warehouse reporting.  
  

  * Strong cross-functional collaborator and relationship-builder across Product, Finance, Design, and Customer Experience teams.  
  

  * Clear communicator and effective problem solver who can turn data into actionable strategies.  
  

  * Familiarity with packaging and sustainability trends in reverse logistics and fulfillment.  
  

  * Bachelor’s degree in Supply Chain, Logistics, or a related field; advanced degree a plus.  
  

  * Established network of logistics vendors and deep understanding of their performance levers is highly desirable.  
  

## Additional details

This is a full‑time exempt position based in the United States. The role will
be hybrid at least 4 days per week from our office in Denver. The targeted
compensation range for this position is **$100,000 – $115,000** , dependent
upon experience and location. Our total rewards package includes competitive
compensation, generous PTO, volunteer days off, health benefits (medical,
dental, vision and disability), 401(k) with match and paid parental leave.
Additionally, we offer design services, furniture discounts and anniversary
merchandise credits.

Havenly is an Equal Opportunity Employer. Our employment decisions are made
without regard to race, color, religion, national origin, age, sex, marital
status, ancestry, physical or mental disability, veteran status, gender
identity, sexual orientation or any other legally protected status.

Applicants must be currently authorized to work in the United States on a
full‑time basis. As a company, our goal is to make everyone feel good at home,
and that starts with our team. We celebrate our differences and encourage
everyone to bring their true selves to work each day. Havenly is committed to
cultivating a diverse and inclusive team and welcomes candidates of all
backgrounds.

