<div class="content-intro"><h3><strong>COMPANY OVERVIEW&nbsp;</strong></h3>
<p><strong>About Built<br></strong><strong><br></strong>Built is the AI-powered platform transforming the way real estate is financed, developed, and managed. Purpose-built for real estate and construction, Built began by fixing construction draw management for lenders and has grown into a comprehensive operating system addressing some of the industry’s most complex challenges. Through its connected product suite, Built enables stakeholders to finance, develop, build, own, and operate smarter—all in one place. The platform brings together loans, deals, portfolios, payments, inspections, and collaboration to deliver faster execution, greater transparency, efficiency, and trust across the industry. <br><br>Today, Built is a partner to more than 350 lenders, over 80,000 borrowers and owners, and thousands of contractors, powering 86,000 active projects valued at more than $300 billion. Learn more at <a href="http://getbuilt.com">getbuilt.com:</a></p>
<ul>
<li><a href="https://www.linkedin.com/company/built-technologies-inc-/life/176d111f-3455-4379-84ba-106ff75bff99/">Life At Built</a> &amp;<a href="https://www.linkedin.com/posts/built-technologies-inc-_built-partners-with-habitat-for-humanity-activity-6937783959783096322-mW59?utm_source=linkedin_share&amp;utm_medium=member_desktop_web"> Habitat Build</a></li>
<li><a href="https://getbuilt.com/news/built-technologies-announces-125m-series-d-financing-round/">Series D Financing Round</a></li>
<li><a href="https://getbuilt.com/news/built-recognized-in-two-american-business-award-categories-fintech-solution-and-most-innovative-tech-company/#:~:text=Built%20was%20recognized%20as%20a,Up%20to%202%2C500%20employees%20category">Built Recognized in Two American Business Award Categories</a></li>
<li><a href="https://getbuilt.com/news/built-secures-investment-from-citi/#:~:text=NASHVILLE%2C%20Tenn.,Citi%20through%20its%20SPRINT%20program.">Built Secures Investment from Citi</a></li>
</ul></div><p>We are looking for a motivated Account Manager to program manage customer relationships throughout the customer lifecycle. The Account Manager will be responsible for creating a world-class customer experience by establishing key stakeholder relationships, developing account governance structure, and serving as the liaison between the Product and Engineering teams, Sales and Customer Success teams, and our Strategic Accounts.&nbsp;</p>
<p>The ideal candidate for this role has at least +2 years of experience in a customer-facing role managing complex, enterprise software adoption for a Financial Technology firm.&nbsp;</p>
<p><strong>In this Role, You Will</strong>:</p>
<ul>
<li>Develop a trusted advisor relationship with the client and executive sponsors to ensure they are using the solution to achieve full business value and growth.</li>
<li>Identify and drive cross-sell and own upsell opportunities.</li>
<li>Understand our client’s business, operating models, and pain points and proactively explore ways to improve overall client satisfaction.</li>
<li>Manage internal projects to deliver customer requirements</li>
<li>Manage external programs for software delivery and development</li>
<li>Work with cross-functional internal and external teams to ensure alignment and collaboration throughout the project lifecycle to deliver customer business outcomes.</li>
<li>Develop mastery of Built’s suite of products &amp; solutions</li>
<li>Drive customer adoption &amp; expansion of accounts where solutions improve business outcomes for customers</li>
<li>Gather and define requirements for solutions to unique customer problems</li>
<li>Collaborate with product and engineering teams to refine requirements, manage product delivery and inform customers of present and future product capabilities</li>
<li>Coordinate sales, implementations, and customer success team activities to support our largest customers</li>
<li>Foster a culture of continuous improvement by identifying and implementing process enhancements to optimize delivery.</li>
</ul>
<p><strong>Qualifications</strong>:</p>
<ul>
<li>Bachelor's degree or equivalent experience</li>
<li>+2 years of customer-facing program/project management experience or relationship management experience with large enterprise software customers</li>
<li>Experience in a Financial Technology or Lending institution</li>
<li>Strong attention to detail</li>
<li>Project management and coordination skills</li>
<li>Polished oral, written, and interpersonal skills</li>
<li>Negotiation skills with the ability to find positive outcomes in high-stress situations</li>
<li>The ability to handle multiple work streams&nbsp;</li>
<li>Capacity to accept and utilize constructive criticism</li>
</ul>
<p>&nbsp;</p>
<p>Built’s salary range for this position is $70,000 - 100,000 per year plus commission. The pay range is designed to accommodate upward mobility in the role, therefore it encompasses the full span of proficiency levels for this role and we believe that the midpoint of the range is competitive in the market. Salary is just one component of Built's total compensation package for employees. Your total rewards package at Built will include equity, top-notch medical, dental and vision coverage, an unlimited PTO policy, and other benefits.</p><div class="content-conclusion"><p><strong>Perks:</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">The rare opportunity to radically disrupt a $1.5T industry</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Competitive benefits including: uncapped vacation, health, dental &amp; vision insurance</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">401k with match and expedited vesting&nbsp;</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Robust compensation package, including equity in the form of stock options&nbsp;&nbsp;</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Flexible working hours, paid family leave, ERGs &amp; Mentorship opportunities&nbsp;</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Learning grant program to support ongoing professional development</span></li>
</ul>
<p>Built brings together passionate people who are driven in a variety of disciplines, each bringing their unique perspective to everything they do.&nbsp;</p>
<p class="p1">We’re committed to building a safe, inclusive workplace where every employee can succeed, and we recruit, hire, and promote fairly - without bias based on race, color, religion, sex, sexual orientation, gender identity, marital status, veteran status, or any other characteristic protected by law.</p>
<h4><em><span style="font-weight: 400;"><strong data-stringify-type="bold">Greenhouse Disclosure</strong></span></em></h4>
<h4><em><span style="font-weight: 400;">When you apply to a job on this site, the personal data contained in your application will be collected by Built Technologies (“Controller”). Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes.</span></em></h4>
<h4><em><span style="font-weight: 400;">Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf.</span></em></h4>
<h4><em><span style="font-weight: 400;">Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for current or future employment. You have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability.</span></em></h4>
<h4><em><span style="font-weight: 400;">If you would like to contact Controller to ask questions surrounding processing of your personal data or to make a request, you can send an email to&nbsp;<a class="c-link" target="_blank" data-stringify-link="mailto:privacy@getbuilt.com" data-sk="tooltip_parent" data-remove-tab-index="true">privacy@getbuilt.com</a>.</span></em></h4>
<h4><em><span style="font-weight: 400;">For California residents: Please note that Controller does not sell your personal data or share it with third parties outside of Greenhouse Software, Inc.</span></em></h4></div>

### **COMPANY OVERVIEW  **

**About Built  
** **  
**Built is the AI-powered platform transforming the way real estate is
financed, developed, and managed. Purpose-built for real estate and
construction, Built began by fixing construction draw management for lenders
and has grown into a comprehensive operating system addressing some of the
industry’s most complex challenges. Through its connected product suite, Built
enables stakeholders to finance, develop, build, own, and operate smarter—all
in one place. The platform brings together loans, deals, portfolios, payments,
inspections, and collaboration to deliver faster execution, greater
transparency, efficiency, and trust across the industry.  
  
Today, Built is a partner to more than 350 lenders, over 80,000 borrowers and
owners, and thousands of contractors, powering 86,000 active projects valued
at more than $300 billion. Learn more at [getbuilt.com:](http://getbuilt.com)

  * [Life At Built](https://www.linkedin.com/company/built-technologies-inc-/life/176d111f-3455-4379-84ba-106ff75bff99/) &[ Habitat Build](https://www.linkedin.com/posts/built-technologies-inc-_built-partners-with-habitat-for-humanity-activity-6937783959783096322-mW59?utm_source=linkedin_share&utm_medium=member_desktop_web)
  * [Series D Financing Round](https://getbuilt.com/news/built-technologies-announces-125m-series-d-financing-round/)
  * [Built Recognized in Two American Business Award Categories](https://getbuilt.com/news/built-recognized-in-two-american-business-award-categories-fintech-solution-and-most-innovative-tech-company/#:~:text=Built%20was%20recognized%20as%20a,Up%20to%202%2C500%20employees%20category)
  * [Built Secures Investment from Citi](https://getbuilt.com/news/built-secures-investment-from-citi/#:~:text=NASHVILLE%2C%20Tenn.,Citi%20through%20its%20SPRINT%20program.)

We are looking for a motivated Account Manager to program manage customer
relationships throughout the customer lifecycle. The Account Manager will be
responsible for creating a world-class customer experience by establishing key
stakeholder relationships, developing account governance structure, and
serving as the liaison between the Product and Engineering teams, Sales and
Customer Success teams, and our Strategic Accounts.

The ideal candidate for this role has at least +2 years of experience in a
customer-facing role managing complex, enterprise software adoption for a
Financial Technology firm.

**In this Role, You Will** :

  * Develop a trusted advisor relationship with the client and executive sponsors to ensure they are using the solution to achieve full business value and growth.
  * Identify and drive cross-sell and own upsell opportunities.
  * Understand our client’s business, operating models, and pain points and proactively explore ways to improve overall client satisfaction.
  * Manage internal projects to deliver customer requirements
  * Manage external programs for software delivery and development
  * Work with cross-functional internal and external teams to ensure alignment and collaboration throughout the project lifecycle to deliver customer business outcomes.
  * Develop mastery of Built’s suite of products & solutions
  * Drive customer adoption & expansion of accounts where solutions improve business outcomes for customers
  * Gather and define requirements for solutions to unique customer problems
  * Collaborate with product and engineering teams to refine requirements, manage product delivery and inform customers of present and future product capabilities
  * Coordinate sales, implementations, and customer success team activities to support our largest customers
  * Foster a culture of continuous improvement by identifying and implementing process enhancements to optimize delivery.

**Qualifications** :

  * Bachelor's degree or equivalent experience
  * +2 years of customer-facing program/project management experience or relationship management experience with large enterprise software customers
  * Experience in a Financial Technology or Lending institution
  * Strong attention to detail
  * Project management and coordination skills
  * Polished oral, written, and interpersonal skills
  * Negotiation skills with the ability to find positive outcomes in high-stress situations
  * The ability to handle multiple work streams 
  * Capacity to accept and utilize constructive criticism



Built’s salary range for this position is $70,000 - 100,000 per year plus
commission. The pay range is designed to accommodate upward mobility in the
role, therefore it encompasses the full span of proficiency levels for this
role and we believe that the midpoint of the range is competitive in the
market. Salary is just one component of Built's total compensation package for
employees. Your total rewards package at Built will include equity, top-notch
medical, dental and vision coverage, an unlimited PTO policy, and other
benefits.

 **Perks:**

  * The rare opportunity to radically disrupt a $1.5T industry
  * Competitive benefits including: uncapped vacation, health, dental & vision insurance
  * 401k with match and expedited vesting 
  * Robust compensation package, including equity in the form of stock options  
  * Flexible working hours, paid family leave, ERGs & Mentorship opportunities 
  * Learning grant program to support ongoing professional development

Built brings together passionate people who are driven in a variety of
disciplines, each bringing their unique perspective to everything they do.

We’re committed to building a safe, inclusive workplace where every employee
can succeed, and we recruit, hire, and promote fairly - without bias based on
race, color, religion, sex, sexual orientation, gender identity, marital
status, veteran status, or any other characteristic protected by law.

#### _**Greenhouse Disclosure**_

#### _When you apply to a job on this site, the personal data contained in
your application will be collected by Built Technologies (“Controller”). Your
personal data will be processed for the purposes of managing Controller’s
recruitment related activities, which include setting up and conducting
interviews and tests for applicants, evaluating and assessing the results
thereto, and as is otherwise needed in the recruitment and hiring processes._

#### _Your personal data will be shared with Greenhouse Software, Inc., a
cloud services provider located in the United States of America and engaged by
Controller to help manage its recruitment and hiring process on Controller’s
behalf._

#### _Your personal data will be retained by Controller as long as Controller
determines it is necessary to evaluate your application for current or future
employment. You have the right to request access to your personal data, to
request that your personal data be rectified or erased, and to request that
processing of your personal data be restricted. You also have to right to data
portability._

#### _If you would like to contact Controller to ask questions surrounding
processing of your personal data or to make a request, you can send an email
to  privacy@getbuilt.com._

#### _For California residents: Please note that Controller does not sell your
personal data or share it with third parties outside of Greenhouse Software,
Inc._

