To help continue our rapid growth and solve our clients’ toughest problems, we need a Technical Support Specialist to join the team. If you love to solve problems and add value, please consider what your typical days might look like…
 
You will provide amazing support to our clients, greatly exceeding their experience of what anyone else has ever done for them. You will escalate customer support requirements as appropriate, communicating relevant information (such as criticality and timeliness), and confirming acceptance of the escalated issue. You will prepare desktops, laptops and miscellaneous hardware for customers. You will keep customer documentation up-to-date and accurate. You will deliver assigned operational and project commitments to customers, utilizing the entire customer team as necessary and as agreed with the Customer Team Lead. You will perform customer maintenance activities on behalf of the customer team. You will monitor the customer team’s assigned alerts in conjunction with the live helpdesk and respond appropriately. You will work collaboratively with teams of smart, thoughtful people to best meet the needs of our clients. You will demonstrate the ability to organize, prioritize, plan and deliver your work and commitments in a timely manner.
 
Qualifications
 
Some of the skills we are expecting are. . .
 
<ul>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">We expect that you will be able perform the following tasks daily. . .</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Additional Information</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">What you should know about KSMC:</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Must have current authorization to be employed in the U.S. without employer sponsorship</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">All qualified applicants will receive consideration for employment without regard to age, color, sex, disability, national origin, race, religion, or veteran status.</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">You should possess excellent communication and customer service skills, both written and oral.</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">You should be able to explain technical challenges and solutions to just about anyone, regardless of their background.</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">You should be willing to participate in an on-call rotation and provide after-hours support as necessary.</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">We require at least 1-3 years of experience as a Desktop Support Specialist or similar role</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Servers: Active Directory, File Permissions, Domain, Backups, Antivirus</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Network: Firewalls, Switches, Wireless, Voice, DHCP, TCP/IP, DNS, VPN</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Computers: Computer Replacement, IPCONFIG details, Joint to Domain, Printer Installs, Antivirus</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">User Support: User Profile Migrations, Outlook Setup, Mobile Device Setup (email)</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Applications and Products: Office 365, SharePoint, QuickBooks</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">KSMC employees work hard. We solve big problems, serve lots of clients, and are generally engaged throughout the entire workday and beyond.</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">We compensate well and show our appreciation in lots of ways including Thursday Throwdowns, quarterly employee events, Community Day, and family outings.</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">We have a great benefits package including four weeks of paid vacation.</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Our snack room is well stocked with healthy drinks and food to keep you going during your work day.</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Our comprehensive wellness program includes team recreation activities and wellness reimbursement.</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">We pride ourselves in having the best talent in the industry and hope that you’re up for the challenge!</li>
</ul>

To help continue our rapid growth and solve our clients’ toughest problems, we
need a Technical Support Specialist to join the team. If you love to solve
problems and add value, please consider what your typical days might look
like…

  

You will provide amazing support to our clients, greatly exceeding their
experience of what anyone else has ever done for them. You will escalate
customer support requirements as appropriate, communicating relevant
information (such as criticality and timeliness), and confirming acceptance of
the escalated issue. You will prepare desktops, laptops and miscellaneous
hardware for customers. You will keep customer documentation up-to-date and
accurate. You will deliver assigned operational and project commitments to
customers, utilizing the entire customer team as necessary and as agreed with
the Customer Team Lead. You will perform customer maintenance activities on
behalf of the customer team. You will monitor the customer team’s assigned
alerts in conjunction with the live helpdesk and respond appropriately. You
will work collaboratively with teams of smart, thoughtful people to best meet
the needs of our clients. You will demonstrate the ability to organize,
prioritize, plan and deliver your work and commitments in a timely manner.

  

Qualifications

  

Some of the skills we are expecting are. . .

  

  * We expect that you will be able perform the following tasks daily. . .
  * Additional Information
  * What you should know about KSMC:
  * Must have current authorization to be employed in the U.S. without employer sponsorship
  * All qualified applicants will receive consideration for employment without regard to age, color, sex, disability, national origin, race, religion, or veteran status.
  * You should possess excellent communication and customer service skills, both written and oral.
  * You should be able to explain technical challenges and solutions to just about anyone, regardless of their background.
  * You should be willing to participate in an on-call rotation and provide after-hours support as necessary.
  * We require at least 1-3 years of experience as a Desktop Support Specialist or similar role
  * Servers: Active Directory, File Permissions, Domain, Backups, Antivirus
  * Network: Firewalls, Switches, Wireless, Voice, DHCP, TCP/IP, DNS, VPN
  * Computers: Computer Replacement, IPCONFIG details, Joint to Domain, Printer Installs, Antivirus
  * User Support: User Profile Migrations, Outlook Setup, Mobile Device Setup (email)
  * Applications and Products: Office 365, SharePoint, QuickBooks
  * KSMC employees work hard. We solve big problems, serve lots of clients, and are generally engaged throughout the entire workday and beyond.
  * We compensate well and show our appreciation in lots of ways including Thursday Throwdowns, quarterly employee events, Community Day, and family outings.
  * We have a great benefits package including four weeks of paid vacation.
  * Our snack room is well stocked with healthy drinks and food to keep you going during your work day.
  * Our comprehensive wellness program includes team recreation activities and wellness reimbursement.
  * We pride ourselves in having the best talent in the industry and hope that you’re up for the challenge!

