KAR Global powers the world’s most trusted automotive marketplaces through innovation, technology and people. Our end-to-end platform serves the remarketing needs of the world’s largest OEMs, dealers, fleet operators, rental companies and financial institutions. <ul>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">We’re a technology company delivering next generation tools to accelerate and simplify remarketing.</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">We’re an analytics company leveraging data to inform and empower our customers with clear, actionable insights.</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">And we’re an auction company powering the world’s most advanced and integrated mobile, digital and physical auction marketplaces.</li>
</ul>&nbsp;KAR is hiring an Engineer on the Realtime Communications Team which is directly responsible for rapid design, testing, and deployment of collaboration and communications features for KAR employees and customers. Engineers on the RTC team strive to promote collaboration amongst KAR employees and its customers by developing solutions that drive business value through voice, video, and text/chat channels.&nbsp;About The Opportunity:You will jump right in on developing new features to enhance communications platforms across KAR and its brands. You’ll roll out Cisco UCM to the field to replace legacy technology, improve user experience, and help execute our SIP strategy. Our team strives to eliminate legacy platforms and technical debt by leveraging new technology and automating the mundane and tedious processes. With voice as critical part of the business you’ll be a guardian of uptime, ensuring real time media and the systems that process it are up and running in a highly resilient design to reduce downtime.&nbsp;But were not just about phones. The real time communications team also is responsible for our global video collaboration platforms and the mobile, desktop, and room technology that creates an easy way for employees and customers to meet. Our team globally rolled out Zoom and Zoom Rooms to all users and corporate sites in six months and the platform is expanding rapidly due to our dedication to providing simple and scalable solutions for our business partners.&nbsp;That’s not all! The Real Time Communications team is also in charge of a major initiative to enhance KAR customer experience through our Next Gen Contact Center. This initiative is focused on modernizing the platform to provide an enhanced and consistent experience for KAR contact center agents. We believe happy agents lead to happy customers, so that is where we started. Inbound, outbound, screen pops, IVR programming, we do it all for our KAR brands with the goal of creating a seamless buyer/seller experience.&nbsp;Here are some of the things this team has accomplished just in 2019 and 2020.&nbsp;<ul>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Built and deployed NEW collaboration and communications platforms for our new Global HQ in Carmel, IN AND the new TradeRev Indianapolis office space including over 100 Zoom Rooms, Digital Signage, Emergency Services, and Overhead Paging all leveraging our new Cisco UCM 12.x cluster build on Hyperflex technology</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Migrated seven major contact centers from various legacy platforms to Five9 Cloud Contact Center and delivering modern features to the customer supports teams such as omnichannel, CRM integration, and enhanced integrations</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Consolidated dozens of legacy analog/digital trunks in the field to our highly available centralized SIP infrastructure increasing service availability and reducing legacy carrier costs</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Completed our first phase of field UC Refresh to replace legacy systems at our ADESA Auctions across the US and Canada</li>
</ul>&nbsp;About Our Candidate:We’re looking for passionate IT professionals who want to dive in on our modernization efforts. Whether you are interested in VoIP, video conferencing, or omnichannel contact center, we have major initiatives in flight across the board that you can work on. We like problem solvers and you’ll be surrounded by a great team of engineers aligned to our internal customers.&nbsp;Key Focus Areas:<ul>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Deliver business value by engineering new features in key product areas</li>
<ul style="list-style-type: disc">
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Enterprise Telephony: Desk/Soft Phone, auto attendant, voicemail, mobility</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Contact Center: Inbound and Outbound campaigns, IVR, CRM Integration</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Collaboration: Email, Team Collaboration, File Collaboration and storage, Chat</li>
</ul>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Initiatives that include technology refreshes, new locations, acquisitions, or deploying net new technologies across the enterprise&nbsp;</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Design highly reliable solutions built to scale to enterprise level</li>
</ul>&nbsp;Responsibilities:<ul>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Work with product team to break down prioritized features into deliverables</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Continuously develop and improve features that produce value and reduce technical debt</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Automation for routine tasks through scripting, Ansible, or software development</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Develop technical and design documentation for UC infrastructure&nbsp;</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Promote knowledge sharing across your peers and product teams</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Provide escalation for issues and bugs that arise</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Partner with other KAR IT and Business teams</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Participate on regular on-call rotation</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Work after hours and weekends as required by the business and change process</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">20% travel</li>
</ul>&nbsp;Minimum Qualifications&nbsp;<ul>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Bachelor’s degree or equivalent work experience&nbsp;</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Expertise in one or more key focus areas</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Familiarity with one or more common scripting languages (e.g. python, PowerShell, Ansible)</li>
<ul style="list-style-type: disc">
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Telecommunications with extensive experience in: VoIP technologies, Session Border Controllers, and call control. Specifically: Avaya Aura v7 and Cisco UCM v12. Deep knowledge of VoIP protocols with a focus on SIP. QoS and network experience</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Contact Center experience in IVR scripting, omnichannel routing, reporting, and CRM integration</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Collaboration: Strong scripting and automation skills. Active Directory, OKTA, and Azure AD experience. Troubleshooting experience with voice and video conferencing equipment and service.</li>
</ul>
</ul>&nbsp;Other Qualifications&nbsp;<ul>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Experience with SAFe Agile and continuous delivery framework preferred</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Strong written and verbal communication skills with the ability to effectively interact with all stakeholders, as well as relay complex technical concepts to a non-technical audience, including senior leadership</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Ability to adapt to the changing needs of the business while meeting deadlines</li>
</ul>&nbsp;

KAR Global powers the world’s most trusted automotive marketplaces through
innovation, technology and people. Our end-to-end platform serves the
remarketing needs of the world’s largest OEMs, dealers, fleet operators,
rental companies and financial institutions.

  

  * We’re a technology company delivering next generation tools to accelerate and simplify remarketing.
  * We’re an analytics company leveraging data to inform and empower our customers with clear, actionable insights.
  * And we’re an auction company powering the world’s most advanced and integrated mobile, digital and physical auction marketplaces.



KAR is hiring an Engineer on the Realtime Communications Team which is
directly responsible for rapid design, testing, and deployment of
collaboration and communications features for KAR employees and customers.
Engineers on the RTC team strive to promote collaboration amongst KAR
employees and its customers by developing solutions that drive business value
through voice, video, and text/chat channels.



 **About The Opportunity:**

You will jump right in on developing new features to enhance communications
platforms across KAR and its brands. You’ll roll out Cisco UCM to the field to
replace legacy technology, improve user experience, and help execute our SIP
strategy. Our team strives to eliminate legacy platforms and technical debt by
leveraging new technology and automating the mundane and tedious processes.
With voice as critical part of the business you’ll be a guardian of uptime,
ensuring real time media and the systems that process it are up and running in
a highly resilient design to reduce downtime.



But were not just about phones. The real time communications team also is
responsible for our global video collaboration platforms and the mobile,
desktop, and room technology that creates an easy way for employees and
customers to meet. Our team globally rolled out Zoom and Zoom Rooms to all
users and corporate sites in six months and the platform is expanding rapidly
due to our dedication to providing simple and scalable solutions for our
business partners.



That’s not all! The Real Time Communications team is also in charge of a major
initiative to enhance KAR customer experience through our Next Gen Contact
Center. This initiative is focused on modernizing the platform to provide an
enhanced and consistent experience for KAR contact center agents. We believe
happy agents lead to happy customers, so that is where we started. Inbound,
outbound, screen pops, IVR programming, we do it all for our KAR brands with
the goal of creating a seamless buyer/seller experience.



Here are some of the things this team has accomplished just in 2019 and 2020.



  * Built and deployed NEW collaboration and communications platforms for our new Global HQ in Carmel, IN AND the new TradeRev Indianapolis office space including over 100 Zoom Rooms, Digital Signage, Emergency Services, and Overhead Paging all leveraging our new Cisco UCM 12.x cluster build on Hyperflex technology
  * Migrated seven major contact centers from various legacy platforms to Five9 Cloud Contact Center and delivering modern features to the customer supports teams such as omnichannel, CRM integration, and enhanced integrations
  * Consolidated dozens of legacy analog/digital trunks in the field to our highly available centralized SIP infrastructure increasing service availability and reducing legacy carrier costs
  * Completed our first phase of field UC Refresh to replace legacy systems at our ADESA Auctions across the US and Canada



 **About Our Candidate:**

We’re looking for passionate IT professionals who want to dive in on our
modernization efforts. Whether you are interested in VoIP, video conferencing,
or omnichannel contact center, we have major initiatives in flight across the
board that you can work on. We like problem solvers and you’ll be surrounded
by a great team of engineers aligned to our internal customers.



 **Key Focus Areas:**

  * Deliver business value by engineering new features in key product areas
    * Enterprise Telephony: Desk/Soft Phone, auto attendant, voicemail, mobility
    * Contact Center: Inbound and Outbound campaigns, IVR, CRM Integration
    * Collaboration: Email, Team Collaboration, File Collaboration and storage, Chat
  * Initiatives that include technology refreshes, new locations, acquisitions, or deploying net new technologies across the enterprise 
  * Design highly reliable solutions built to scale to enterprise level



 **Responsibilities** :

  * Work with product team to break down prioritized features into deliverables
  * Continuously develop and improve features that produce value and reduce technical debt
  * Automation for routine tasks through scripting, Ansible, or software development
  * Develop technical and design documentation for UC infrastructure 
  * Promote knowledge sharing across your peers and product teams
  * Provide escalation for issues and bugs that arise
  * Partner with other KAR IT and Business teams
  * Participate on regular on-call rotation
  * Work after hours and weekends as required by the business and change process
  * 20% travel



 **Minimum Qualifications**  

  * Bachelor’s degree or equivalent work experience 
  * Expertise in one or more key focus areas
  * Familiarity with one or more common scripting languages (e.g. python, PowerShell, Ansible)
    * Telecommunications with extensive experience in: VoIP technologies, Session Border Controllers, and call control. Specifically: Avaya Aura v7 and Cisco UCM v12. Deep knowledge of VoIP protocols with a focus on SIP. QoS and network experience
    * Contact Center experience in IVR scripting, omnichannel routing, reporting, and CRM integration
    * Collaboration: Strong scripting and automation skills. Active Directory, OKTA, and Azure AD experience. Troubleshooting experience with voice and video conferencing equipment and service.



 **Other Qualifications**  

  * Experience with SAFe Agile and continuous delivery framework preferred
  * Strong written and verbal communication skills with the ability to effectively interact with all stakeholders, as well as relay complex technical concepts to a non-technical audience, including senior leadership
  * Ability to adapt to the changing needs of the business while meeting deadlines



