Balto is a real-time guidance platform that increases conversions and decreases ramp time for contact centers. Balto is an AI technology for real-time call guidance and coaching. It increases conversions, delivers a world-class customer experience, and decreases ramp time with Balto’s real-time guidance for contact centers. Powered by AI, Balto listens to both sides of a conversation, and visually prompts agents with the best things to say, live on every call. Scale “perfect” to thousands of agents with the push of a button and get immediate insight into what’s working and what’s not. The company was founded in 2017 and is based in St Louis, Missouri.
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