3 of the 4 founders worked together previously at another e-commerce startup, that at peak, reached north of $20M+ a year where one of their biggest challenges was managing their team of 20+ support agents. Their first-hand experience was that the existing market of technology solutions for support focuses almost exclusively on building tools for customer service agents to talk to customers, and NOT their bosses, the managers, to do their job of understanding and improving the whole support operation. So Boostopia is the first modern Workforce Optimization (WFO) solution built for SMB customer support managers, not agents, to do their job of understanding and improving the entire support operation. Our solution integrates with and upgrades common ticketing and call center solutions like Zendesk, Freshdesk, Helpscout, and Salesforce Service. Customers are seeing 30%+ reductions in overall support volume and increases in Agent Productivity by 20%+.
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