Botsplash is a B2B omni-channel conversation platform to manage Business Agent and Business Customer conversations. Businesses receive the benefit that their Agents from a single platform Botsplash, can connect and engage with their customers that may be on different channels such as SMS, WebChat, FaceBook to name a few. The platform is powered with Machine Learning/NLP modules to facilitate automated responses, routing and escalations to manage the right balance for Live Chat vs Automated Bots.
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