Capacity is an AI-powered helpdesk that automates support for customers and employees. Capacity connects apps, mines documents, spreadsheets, and web pages, and captures the tacit knowledge of an organization—making it all instantly accessible via chat. They have a rapidly growing customer base across several verticals, particularly financial services, HR, healthcare, and education. The company's customers include Newell Brands, USA Mortgage, West Community Credit Union, Total Access Urgent Care, Maryville University, Framecad, and EXL, among others. Capacity was founded in 2017 by David Karandish and Chris Sims and is part of the Equity.com incubator. It is headquartered in St. Louis, Missouri.
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