MAKE IT EASY: Genesys helps leading brands seamlessly connect every moment with customers, enabling the world’s most personalized experiences across any channel – voice, text, web chat and social. We also enable businesses to make employees’ jobs easier, improve operational efficiency and workforce engagement in their contact centers, back offices, branch locations and beyond.
BEST OUTCOMES: Genesys offers on-premises and cloud solutions that enable businesses of all sizes and sophistication stages all over the world to deliver great customer experiences, empower their employees and achieve targeted results. This includes improved customer satisfaction and loyalty, employee retention, sales, revenue and more.
INNOVATE IN ALL WE DO: By leveraging the cloud, we are innovating faster than ever. With more than $250 million in annual R&D investments dedicated entirely to customer experience innovation, Genesys is positioned to continue to outpace competitors worldwide. We are building upon our nearly 30-year history of innovation with new technologies in artificial intelligence, machine learning, data analytics and more so businesses can holistically optimize the customer and employee journey across service, sales and marketing.