Parker Technology
Customer Experience Software Solution of Choice for Parking
Indianapolis, IN
$1M-10M
Funding
51-100
Employees
20
Employees contributed to this profile
Company Mission
To optimize customer experience and revenue for our clients, and their customers, by providing a software workflow platform and outsourced exception handling to manage operations more efficiently.
It starts with the leaders of the company.
“One of the biggest ways is while managing employees to demonstrate that you care, whether by giving grace when life happens, flexible working schedules, asking about someone's family or personal interests, etc. Being genuinely interested in the "whole person," the lives of your employees outside of work, goes a long way.”
Heidi Barker
Sr. Director of Marketing & Sales Ops
Core Values
- Honesty and Integrity
- Excellence in Communication
- Servant’s Heart
- Goes Above & Beyond
- Noble Intent
- Critical Thinking
Photos & Videos
Awards
Teams
Health Insurance and Wellness
Life Insurance
Flexible Spending Account (FSA)
Family Medical Leave
Health Insurance
Dental Insurance
Disablity Insurance
Health Savings Account (HSA)
Vision Insurance
Retirement and Stock Options
Performance Bonuses
401(K)
401(K) Matching
Flexible Work and Childcare
Flexible Work Schedule
Parental Leave Policy
Vacation and Time Off
Paid Sick Days
Paid Holidays
Generous PTO
Perks and Discounts
Casual Dress
Some Meals Provided
Stocked Kitchen
Parking
Game Room
Conferences and Training
Pet-Friendly Office
Happy Hours
Product
Parker Technology is a software and services company. We operate a 24/7 call center that utilizes a software platform to receive the incoming calls and review the necessary information for resolving them. The platform is also the hub of facility/customer data and all call performance metrics and call recordings. It is used as an internal tool, and a tool for our customers to login and review their reporting and metrics. In addition, we have some customers who simply utilize our software and run their own in-house call center. And yet other customers, who do a hybrid approach - answering their own calls on our platform during the day, and having us answer the calls on nights and weekends. And lastly, while we have some integrations with various parking equipment manufacturers, for certain customers, they utilize our hardware on their existing machines, for both two-way video and audio-only calls.
