ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services. In addition, the company offers professional, educational, and customer support services. It sells its products through its direct sales team as well as indirectly through channel partners and third-party referrals. ServiceNow was founded in 2004 and is headquartered in Santa Clara, California, United States.