Textel provides a cloud-based texting platform for contact centers and businesses specifically designed to dramatically improve the customer experience, increase customer engagement, and improve contact center performance and efficiency. With nearly 800 customers across North America, Textel enables inbound/outbound SMS and MMS texts for organizations who need to connect with customers faster and more efficiently than traditional channels (email, voice, chat). Best of all, Textel users can enable their pre-existing numbers and integrate with industry-leading systems of record (Genesys, Nice inContact, and more).
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