Location: Nashville, TN

Employment Type: Full-Time

Team: Revenue Cycle Management

_At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience. _

Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.

This role will be responsible for the Back End Revenue Cycle. Functions include Insurance Billing, Cash Posting, Insurance and Patient Balance Follow Up, Credits Resolution, etc. They will work alongside other RCM Directors and Managers to develop best practices, document processes, execute on stated goals, and drive efficiencies within the team.

This manager will have specific responsibility over multiple functions (listed above) and will work in concert with peers. They will report directly to the VP of Revenue Cycle.

What you should know about this role:

• Experienced Revenue Cycle leader both managing functions and people.
• Has a strong understanding of RCM best practices and is able to identify and close gaps in process breakdowns.
• Metric driven and uses both input and output metrics to gauge performance and set targets.
• Manager will be asked to present performance reports to leadership.
• Can articulate macro and micro trends in the business and functional areas that lead to insight and performance improvement.
• Has a strong aptitude for staff development and training and does not shy away from feedback - both positive and negative.
• Brings a high level of industry best practice knowledge and also willing to think creatively about solutions that may not be apparent.
• Willing to work in the details but not afraid to appropriately delegate.
• Strong sense of the intersection of individual performance (productivity) and staffing requirements (what is needed).
• Willingness to work cross functionally and take on new tasks if and when needed.
• Flexibility in functional alignment and ownership will be critical to success.

What makes you the best fit for Tend:

• 5+ years of Back End Revenue Cycle experience (ideally in Dental industry)
• 3+ years experience managing people
• Has led more than a single revenue cycle function (i.e. billing, cash posting, AR, etc.)
• Excellent communicator and collaborator
• Strong analytics stills

What Tend will provide to you:

• Generous compensation package
• Medical benefits, dental benefits, and vision benefits
• 401(k) benefit with a 4% match
• Paid time off plus company holidays

#hub2022

The Tend difference:

Tend is a place where dentistry is transformed into the empowering, human, and joyful experience it should be—for your patients, and for you.

We’re patient-obsessed:

The highest standard of care - Our providers always adhere to ADA guidelines

Outcomes over quotas - We respect provider autonomy and put patient needs first

Beautiful dental studios - Our award-winning spaces are designed to soothe and delight patients

An infusion of hospitality - We want your patients to look forward to seeing you

We’re provider-obsessed:

Warm, collaborative culture - We’re an inclusive, curious team that’s driven by excellence

Career development - We provide in-person mentorship and free, world-class courses

High-tech environment - Our dental studios are equipped with cutting-edge clinical technology

Top-notch compensation package - We offer best-in-class base pay and comprehensive benefits

Tend is an Equal Opportunity Employer:

Tend is committed to promoting a work environment in which differences are respected, employees are treated fairly, and individual contributions are valued and rewarded. We are proud to be an Equal Opportunity Employer.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.