Location: Dallas, Texas

Employment Type: Regular

Team: IT

Match Group is a leading provider of dating products available globally. Our portfolio includes Tinder, Match, OkCupid, Hinge, PlentyOfFish, and others, each designed to help singles find a meaningful connection.

As our Sr. Technical Support Engineer, you will provide a great technical experience for all of our employees. Your day-to-day will include troubleshooting hardware and software issues related to local machines, network connectivity, SaaS apps, virtual machines, email, Slack, and more. You will perform the technical onboarding for new employees and have a large contribution to team project work, including but not limited to updating and maintaining corporate builds for Windows workstations, creating software packages for both Windows and macOS deployments, and testing and deploying new hardware or software applications to solve for challenges around the org.

This position is based in our office in Dallas, TX.

How you'll make an impact:

• You will be responsible for technical onboarding and ongoing support of users in multiple offices and countries, including hardware deployment, software installation and maintenance of user machines
• You will be involved with asset tracking and inventory management
• You will communicate highly technical information to both technical and non-technical personnel
• You will deploy and decommission user workstation VM’s
• You will provide Google Workspace end user support
• You will recommend new software and hardware solutions as needed and maintain vendor relationships for hardware and software acquisitions You will design and maintain Mobile Device Management policies and profiles for Apple and Android devices
• You will update and maintain computer management policies in Jamf / Ivanti / Workspace One
• You will work with key stakeholders and end users to identify and implement new processes and technologies and educate team members and org users on new processes and technologies
• You will work with Audit and Compliance teams to review user access on a bi-weekly basis
• You will drive team initiatives/projects

We could be a match if:

• You are a motivated self-starter, always eager to help while providing excellent customer service to users
• You are a team player with great attention to detail and communication skills and thrive on working with a team to solve daily challenges
• You have at least 2 years of experience in end user IT
• You have good documentation and communication skills via Email, Jira, and Slack
• You are able to lift up to 50lbs as necessary
• Your OS experience includes: MacOS, Windows 10, iOS, Android
• Your software skills: Okta, Google Workspace, Zoom, Slack
• You have a high school diploma

Experience and skills that will be helpful:

• Experience with Jira/Confluence
• User level experience with Okta
• Basic understanding of SaaS
• Experience with Jamf, Workspace one, Ivanti Endpoint Manager or like technologies
• Training or certifications: Microsoft operating systems, A+ certification, MacOS support training
• Experience working on big projects and mentoring team members

#LI-LCL

Why Match Group?

Our mission is simple – to help people find love and happiness! We love our employees too – here are some examples how:

Annual training budget for each employee

100% employer match on 401k contributions

Specific COVID-19 allowance for home office set-up

Matched giving to qualified organizations

100% paid Parental Leave for up to 20 weeks

Happy Hours and Company events

At Match Group, we represent a collection of unique brands - but we all focus together on the health and safety of all of our employees. That's why we require that employees are fully-vaccinated when in person at any US office or company-sponsored fun. If you need to talk through this in-person vaccine requirement, our People team can work with you through our accommodations review process.

_We are proud to be an equal opportunity employer and we value the rich dynamics that diversity brings to our company. We do not discriminate on the basis of race, religion, color, creed, national origin, ancestry, disability, marital status, age, sexual orientation, sex (including pregnancy and sexual harassment), gender identity or expression, uniformed service or veteran status, genetic information, or any other legally protected characteristic. Period. _