Location: Lenexa, KS
Employment Type: Full-time
Team: Customer Engagement
TrueAccord is a category-defining company. We combine machine learning with a human-based approach to transform debt resolution and to get people on the path towards financial health. Every year, more than 70 million Americans have negative experiences dealing with debt. We are changing this by providing personalized digital experiences that guide lenders and consumers through this challenging financial process.
With a world-class leadership team, passionate team members, and proprietary predictive models trained on years worth of transactional data, TrueAccord is well-positioned to deliver on a huge opportunity: helping millions of consumers to regain and keep their financial footing while lowering the cost of doing business for creditors across many industries.
As an Email Support Specialist at TrueAccord , you will play a critical part responding to customer emails to help them negotiate a path to financial recovery. We empower you to be quality-focused, and to provide the best response possible that is empathetic but also drives towards a solution for our customers. You will play a pivotal role in realizing our mission to take negative experiences out of debt collection forever. Join us in our dynamic call center and be a part of the solution!
Current Available Shifts :
M-F: Flexible hours within our hours of operation: 7am to 7pm CT.
M-Th: 8am to 7pm CT.
Full-time employees will work every other Saturday from 8am to noon and will be offered a half day off during the week.
(Paid!) Training Hours :
M-F 8am to 5pm for 2-4 weeks
Office Location :
16011 College Blvd Suite 130, Lenexa, KS 66219. **This is an in-office role.
Starts at $14 per hour + bonus structure
Benefits We Offer:
*** Full medical, dental, and vision
*** 401k with contribution matching
*** Monthly performance bonuses
*** A fun office environment, complete with free snacks, coffee, and even movie streaming!
*** 20 days of PTO, 10 paid holidays
*** Growth opportunities
*** Employee assistance program (EAP) + Wellness Coach for you and 5 others
*** Paid time off to do volunteer work in your community!
_ The TrueAccord Culture_
TrueAccord is a distributed company with a major presence in the San Francisco Bay Area and Lenexa, KS. We offer a healthy work environment that continuously builds an inclusive and diverse culture where everyone is able to develop the best version of themselves. We are a dynamic group of people who are subject matter experts with a passion for change.
Our teams are crafting solutions to big problems every day. If you’re looking for an opportunity to do impactful work, join TrueAccord and make a difference.
_ Our Dedication to Diversity & Inclusion_
TrueAccord is an equal opportunity employer. We promote, value, and thrive with a diverse & inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.