Operational Business Analyst at TrueAccord | Powderkeg

Location: Remote, USA

Employment Type: Full-time

Team: Operational Excellence

Why TrueAccord?

TrueAccord is a category-defining company. We combine machine learning with a human-based approach to transform debt resolution and to get people on the path towards financial health. Every year, more than 70 million Americans have negative experiences dealing with debt. We are changing this by providing personalized digital experiences that guide lenders and consumers through this challenging financial process.

With a world-class leadership team, passionate team members, and proprietary predictive models trained on years worth of transactional data, TrueAccord is well-positioned to deliver on a huge opportunity: helping millions of consumers to regain and keep their financial footing while lowering the cost of doing business for creditors across many industries.

The Opportunity:

TrueAccord’s Operational Excellence team is responsible for improving business processes and operational impact through data-driven continuous process improvement using best practices and methodologies. The Operational Business Analyst will join a team of highly motivated people who take the TrueAccord mission seriously and are determined to succeed. The ultimate objective of this role is the development and delivery of reporting and analysis to cultivate TrueAccord’s strategies and process optimization.

As a Business Analyst on our team, you will take ownership of multiple complex/sensitive reports. You will create reports that provide insight into key data points and communicate the results of data analysis in written and verbal form to managers. This is an exciting role that can have a real impact on TrueAccord's success.

What You’ll Do:

  • Produce accountability for business outcomes through KPI creation and monitoring
  • Work closely with stakeholders in Operations and WorkForce Management to ensure that all tactical and strategic objectives are supported by the timely and accurate delivery of reporting, performance measurement, forecasting, and controls
  • Help manage team business intelligence initiatives; Including everything from the coordination of data extraction/transformation/loading processes to the design and development of reporting and visualizations to support business operations
  • Translate stakeholder requests into the correct analytical framework, including accurate problem identification
  • Write clean and concise queries to manage large tables and extract the relevant data efficiently
  • Routinely present findings, insights, and recommendations to key stakeholders within TrueAccord
  • Ensure data integrity through the development and use of system controls
  • Regularly examine data reports to locate and resolve mistakes throughout

What We’re Looking For:

  • A minimum of 3 years of experience as a reporting or business analyst
  • BS/MS degree in an analytical discipline: finance, statistics, applied mathematics, computer science, etc.
  • Fluency in SQL, along with strong proficiency in data visualization and storytelling, is necessary
  • Ability to build complex models, perform deep analyses, and turn raw data into useful information and actionable insights
  • A deep understanding of statistical analysis, modeling, and common pitfalls of data analysis
  • Demonstrated pattern of being analytically curious, drilling into root causes and business impacts to answer not only “Why” but also “So What”
  • Ability to present complex information and deliver insights to non-technical business partners clearly and concisely
  • Strong interpersonal skills and ability to work effectively, both in a team environment and across functions
  • Attention to detail and accuracy, while maintaining a solid awareness of the big picture, are extremely important
  • Must be able to work effectively with little direct supervision and in the face of ambiguity, shifting priorities, and multiple deadlines
  • General knowledge of business operations, objectives, strategies, processes, and information flow

Nice To Haves:

  • At least 5 years of relevant analytical experience
  • Experience in the Financial Services industry--with major bonus points coming from relevant experience in the debt collections space
  • Prior experience providing data analysis solutions in a call center environment
  • Competency with data visualization or business intelligence tools such as Looker, Tableau, or Power BI
  • Familiarity with a statistical language, such as R or Python
  • Experience with scenario planning (i.e., “What if” analyses), including the successful use of assumptions in place of key data points
  • Ability to use data-driven insights to influence process improvements and controls

** Benefits, Perks, and Culture**

- Everything you need to work remotely

- Work with talented and motivated people in a fast-paced, mission-driven environment

- Medical/dental/vision insurance, 401k (with match), flex spending plan, and life insurance

- Family-friendly policies - parental leave, flexible work from home

- Unlimited PTO

- Transportation benefits

- Paid time off to do volunteer work in your community!

We are a dynamic group of people who are subject matter experts with a passion for change. Our teams are crafting solutions to big problems every day. If you’re looking for an opportunity to do impactful work, join TrueAccord and make a difference.

** Our Dedication to Diversity & Inclusion**

TrueAccord is an equal opportunity employer. We promote, value, and thrive with a diverse & inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Summary
  • Job Title
    Operational Business Analyst
  • Company
  • Location
    Lenexa, KS
  • Employment Type
    Full time
Ready to apply?
Ready to apply?