Location: Phoenix

Employment Type: Full-Time

Team: People Operations

Upgrade is a fintech unicorn founded in 2017. We are the fastest-growing company in the Americas (Financial Times). In the last five years, over 15 million people have applied for an Upgrade card or loan, and we have delivered over $10 billion in affordable and responsible credit. Our innovative Upgrade Card is the fastest growing credit card in America (Nilson Report). Combining the flexibility of a credit card with the low cost of an installment loan helps us redefine banking.

Upgrade has been named a “Best Place to Work in the Bay Area” three years in a row, one of the “Top Companies to work for in Arizona”, and we have received awards for being a best company for Diversity, Women, Culture, and Veterans.

We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1300 talented and passionate professionals. Come join us if you like to tackle big problems and make a meaningful difference in people's lives.

The People Operations Business Partner is responsible for partnering with business units and their team members on key areas that impact work happiness and company culture. This role is a champion for our team members and is a trusted consultant to the people managers with a focus on the fair treatment of team members to minimize risk for the organization. Reporting to the Director of People Operations (Phoenix), this position provides high quality, proactive and professional service to internal team members throughout their employee lifecycle with a focus on leave of absence management and performance management at our Phoenix Service Center.

What you'll do:

• You'll be the voice of our team members by celebrating their successes, hearing their concerns, and providing counsel in areas such as: performance, employee relations, and development
• Partner with managers to provide guidance on our policies and employment law
• Conduct investigations when appropriate
• Assist our amazing Learning and Development in facilitating continued education to team members and leaders
• Meet with our supervisors to support them through our leadership development program
• Partner with key stakeholders such as the People Operations, Legal and Compliance to build new policies that make sense for the organization
• Maintain good case documentation because we can't operate based on our memory alone

You're a great fit if you:

• Possess a good “gut instinct” that enables you to make decisions based on evidence and experience in the industry
• Get the gist of what's legal and what's not ; bonus points if you operate with integrity and do what's right by the team member and company
• Have experience supporting start ups in the valley in a People Operations capacity
• Are a communication wizard and know how to effectively partner with all levels of team members and leadership
• You've worked in a customer facing position in the past (such as hospitality, restaurant, events, etc.) We want customer service ninjas on all of our teams!
• Strongly preferred PHR/SHRM-CP Certification
• Completed a 4 year college degree in a related field (required)

This is an in-office role

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.