Location: San Francisco/Phoenix

Employment Type: Full-Time

Team: Compliance

Upgrade is a fintech unicorn founded in 2017. We are the fastest-growing company in the Americas (Financial Times). In the last five years, over 15 million people have applied for an Upgrade card or loan, and we have delivered over $10 billion in affordable and responsible credit. Our innovative Upgrade Card is the fastest growing credit card in America (Nilson Report). Combining the flexibility of a credit card with the low cost of an installment loan helps us redefine banking.

Upgrade has been named a “Best Place to Work in the Bay Area” three years in a row, one of the “Top Companies to work for in Arizona”, and we have received awards for being a best company for Diversity, Women, Culture, and Veterans.

We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1300 talented and passionate professionals. Come join us if you like to tackle big problems and make a meaningful difference in people's lives.

What You'll Do

• Complete reviews of customers and transactions flagged by the Bank’s automated monitoring system(s), manual reports, and/or referrals
• Understand the risks and AML and fraud typologies that are presented by Upgrade’s product offerings and services, including its loan and deposit products
• Conduct research using internal and external sources to help determine if escalation is warranted
• Ensure annotations include a detailed disposition as to why an alert is being closed or escalated for further review
• Retain records of all information relied upon to complete a disposition of an alert
• Close false positives and alerts that do not indicate potentially suspicious activity in a timely manner
• Escalate potentially suspicious activity and high risk customers for further review

What You Have

• 1-2 years of financial crimes experience; experience working at a FinTech or start-up company is a plus
• Bachelor’s Degree in any field (related field preferred)
• Experience in AML, fraud, or sanctions alert closure and/or investigations
• Experience working in a production-based environment and managing assigned work queue
• Knowledge of financial products, including credit cards, lending products, and deposit accounts
• Sense of ownership and responsibility towards problem solving

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.