Employment Type: Full-Time
Team: Account Servicing
Upgrade is a fintech unicorn founded in 2017. We are the fastest-growing company in the Americas (Financial Times). In the last five years, over 15 million people have applied for an Upgrade card or loan, and we have delivered over $10 billion in affordable and responsible credit. Our innovative Upgrade Card is the fastest growing credit card in America (Nilson Report). Combining the flexibility of a credit card with the low cost of an installment loan helps us redefine banking.
Upgrade has been named a “Best Place to Work in the Bay Area” three years in a row, one of the “Top Companies to work for in Arizona”, and we have received awards for being a best company for Diversity, Women, Culture, and Veterans.
We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1300 talented and passionate professionals. Come join us if you like to tackle big problems and make a meaningful difference in people's lives.
We are currently looking for a Loan Servicing Supervisor to join our team. If you enjoy problem solving, coaching people to provide successful customer interactions, then this may be the right role for you. In this role, you will be responsible for the day-to-day operations of a team of Account Specialists. You will be responsible for managing escalation inquiries, process and procedure development, and supervising employees. In addition, you will build strong relationships partnering with our internal customers, such as the Compliance and QA teams.
COVID-19 considerations: We are an in-office role. We adhere to CDC guidelines, implementing additional cleaning and sanitation measures, and support our team in maintaining a safe and healthy space.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.