Employment Type: Full-time
Team: Customer Experience
Who we are:
Wise Systems is a high-growth, fast-paced business that is transforming the way companies transport goods, services and people across the globe. We provide cloud-based autonomous dispatching and routing software that is used by some of the world’s largest fleets to improve fleet efficiency, customer service and capture new markets.
Based in Cambridge, MA, Wise Systems was started out of MIT and has grown rapidly, building an incredible, diverse team that shares a deep commitment to our customers’ success. Wise Systems also has a highly engaged network of advisors, mentors, and investors passionate about enabling new standards and capabilities in delivery and logistics through engineering and data science.
As we continue to grow, we’re excited to bring together people who are talented, motivated and high-energy. If you are excited about joining a team that is transforming an entire industry, we need you.
What we are looking for:
The Professional Services Solution Architect is a key contributor and technical leader of the post-sale implementation process. The Solution Architect has strong knowledge of all Wise Systems products and technologies, as well as working knowledge of the surrounding technical ecosystem and relevant integration concepts.
The Solution Architect will work in partnership with the Project Manager and act as the technical authority to design, install, configure, test, and document the Wise Systems solutions within the scope of the Statement of Work. Where needed, the Solution Architect will develop workarounds to meet customer requirements while simultaneously working with Product & Engineering teams to define appropriate feature requests and product improvements.
The Solution Architect will ultimately be accountable for delivering projects on time, driving user adoption immediately following project go live(s), and ensuring minimal downstream issues after the go live.
We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.