Location: Cambridge, MA

Employment Type: Full-time

Team: Customer Experience

Who we are: Wise Systems is a high-growth, sales-driven company hiring exceptional sales professionals. The key to our business growth is finding the right people to join our global organization. If you are ready to accelerate your career and join a team that is transforming an entire industry, we need you.

Based in Cambridge, MA, Wise Systems was started out of MIT and is transforming the last-mile delivery industry with an AI-driven technology platform that is used by some of the world’s largest fleets. The company is growing rapidly and building an incredible, diverse team that shares a deep commitment to our customers’ success. Wise Systems also has a highly engaged network of advisors, mentors, and investors passionate about enabling new standards and capabilities in delivery and logistics through engineering and data science.

What we are looking for: Wise Systems’ Technical Writer’s focus will be on creating user-focused content, including but not limited to training manuals, guides, tutorials, videos, knowledge base articles and software documentation. Your role within Wise Systems will be to make complex technical information accessible to both employees and clients, and give them materials to help understand and maximize value from the growing product portfolio.

Responsibilities

• Partner closely with the product and design teams to translate product and feature behavior into a comprehensive portfolio of assets that accelerate customers’ and internal stakeholders’ understanding of the Wise Systems platform
• Develop and/or modify technical documentation materials in a variety of formats (including user specifications, manuals, videos, knowledge base articles and others as needed)
• Collaborate with product designers and developers to ensure thorough understanding of every feature and translate them into clear, concise and digestible materials that accelerate and deepen product knowledge.
• Incorporate user feedback into future revisions and improvements in technical content

What makes you qualiified

• Bachelors’ degree in Computer Science, Engineering or other related field of study
• 2-4 years of experience in technical writing for engineering, IT management, or related industries
• Experience using Zendesk Guide or a similar knowledge base management platform
• Clear communication skills and ability to collaborate across the business lines
• Diverse knowledge of complex technical subjects and fields to understand technical information before making it easier for others outside the technical field
• Detail oriented to include the ability to create comprehensive guides and manuals, organized thought process and ability to be clear, precise and as detailed as possible while breaking down complex technical information into easily understood content

Why work at Wise Systems

• Competitive compensation package
• Open/Flex PTO
• Remote/hybrid friendly
• WeWork access
• Annual training stipend and career development opportunities
• Free lunchesInternal employee events including Appy-hours, Red Sox games, BBQs, virtual trivia and more!

We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.