About Orchard

Orchard is radically simplifying the way people buy and sell their homes. For the average American, the home purchase and sale process takes months, creates anxiety, and is filled with uncertainty and hassle. Orchard has reimagined the end-to-end experience of buying and selling, from innovative home search tools to find the perfect home to the ability to buy a new home before selling your current one. Orchard customers manage the entire experience through a personalized online dashboard, while also getting the support of best-in-class Orchard real estate agents.

Headquartered in New York City with offices in Austin, Denver and Atlanta, and team members across the US, Orchard has over 800 employees and growing. We've recently raised $100 million in Series D funding at a valuation over $1 billion and have financing from top-tier investors including Revolution, Firstmark, Accomplice, Navitas and Juxtapose. Our investors have also backed the likes of Pinterest, AirBnb, Shopify and Sweetgreen. We're proud to be recognized by Glassdoor, Inc. Magazine, Fast Company and Forbes on their lists of best places to work.

About the Role

Orchard is looking for a Lock Desk Associate to assist in managing our loan queues. In this role, you will be responsible for processing the intake of new loan submission requests, registering them with the correct investor at the requested terms, updating our internal systems, and processing change requests, investor moves, and lock extensions. In addition, you will work as part of a team to maintain quality and speed of service to provide a stress- free, simple, and fair experience. The ideal candidate should have hands-on experience working with mortgage pricing and change requests, experience with investor portals, an understanding of loan-level pricing adjustments and risk- based adjustments, and strong communication skills.

What You’ll Do Here:

• Process the intake of new loan requests
• Register loan files with the requested investor at the requested pricing and terms
• Update internal systems and verify values are correct
• Process change requests on existing files and update our systems accordingly (this includes requests to change investors)
• Process lock extensions on existing files and update our systems accordingly
• Communicate any issues with the lock desk team, loan officer, and processor

We’d Love to Hear From You if You Have:

• 1-3 years of experience working with mortgage pricing
• 1-3 years of hands-on experience working in investor portals
• Ability to work in a fast-paced environment
• Ability to manage multiple loan queues
• Strong attention to detail
• Understanding of risk-based pricing adjustments
• A positive mindset towards training and improvement
• Ability to prioritize urgency
• Strong communication skills
• A team player with the ability to take responsibility to drive things forward

Why Orchard
We're proud to be recognized by Glassdoor, Inc. Magazine, Fast Company and Forbes on their lists of best places to work. We also have a 4.9 Glassdoor rating! Orchard is building the first one-stop-shop in real estate and we’re bringing together the most innovative professionals across real estate, business, marketing, technology and design. We also have some pretty great perks:

• Equity participation
• Flexible PTO
• Up to 18 weeks of paid family leave
• Employee discount on Orchard’s services

Orchard is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.