Senior Manager, Mortgage Operations at Orchard | Powderkeg
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About Orchard

Orchard is radically simplifying the way people buy and sell their homes. For the average American, the home purchase and sale process takes months, creates anxiety, and is filled with uncertainty and hassle. Orchard has reimagined the end-to-end experience of buying and selling, from innovative home search tools to find the perfect home to the ability to buy a new home before selling your current one. Orchard customers manage the entire experience through a personalized online dashboard, while also getting the support of best-in-class Orchard real estate agents. 

Headquartered in New York City with offices in Austin, Denver and Atlanta, and team members across the US, Orchard has over 800 employees and growing. We've recently raised $100 million in Series D funding at a valuation over $1 billion and have financing from top-tier investors including Revolution, Firstmark, Accomplice, Navitas and Juxtapose. Our investors have also backed the likes of Pinterest, AirBnb, Shopify and Sweetgreen. We're proud to be recognized by Glassdoor, Inc. Magazine, Fast Company and Forbes on their lists of best places to work.

About the Role

Orchard is looking for a Senior Manager, Mortgage Operations to manage our operations team. In this role, you will be responsible for establishing, leading, and retaining a best in class loan operations team. You will be managing the Operations team in processing, underwriting, and closing loans fast & efficiently; while maintaining exceptional communication with internal & external customers/borrowers. You will be responsible for employee engagement initiatives and results.

This is a full time role that will report into the Director of Mortgage Operations and be based out of our growing Austin, TX office with the option to be remote.

What You’ll Do Here:

  • Handle all lending functions, which may include but are not limited to funding, processing, underwriting, and closing
  • Keep a close eye on the loan pipeline to make sure that internal compliance policies are being followed and that we’re delivering exceptional customer service
  • Maintain and update workflows, procedures, and policies to ensure smooth operations and address challenges with strategic resolutions as they arise
  • Clear conditions, resolve any issues and restructure the loan as needed by working with the processing and underwriting teams to assure efficient and successful loan closures
  • Supervise all operations departments to make sure that loan applications are submitted to processing and/or underwriting on time   

We’d Love to Hear From You if You Have:

  • A problem-solver, decision-maker, and self-starter with a can-do attitude who accepts challenges readily and works well in a fast-paced work environment
  • In-depth knowledge of mortgage loan products (FHA/VA/CONV/USDA) and knowledge of mortgage processes, procedures, and documentation
  • At least five years of mortgage experience with exceptional underwriting and processing skills and at a minimum of 3-5 years of management or supervisory experience
  • Exceptional skills in training, developing, motivating, leading, and inspiring teams through strong communication and management
  • Demonstrates a commitment to integrity and client confidentiality and can work well under pressure

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Orchard is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.

Job Summary
  • Job Title
    Senior Manager, Mortgage Operations
  • Company
    Orchard
  • Location
    N/A
  • Employment Type
    Full time
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