Deal Desk Manager at PagerDuty | Powderkeg

We are interviewing and onboarding 100% virtually at this time. PagerDuty is focused on inclusion and employee well-being by building a culture that isn’t location specific and gives equal opportunity to everyone—regardless of where you are working. Unless your job requirements make it necessary to be in a company office, you may choose to work in-office, remotely, or hybrid .

The Deal Desk Manager will help drive PagerDuty’s growth and success by partnering with Sales and other cross-functional leaders. You will have a clear and thorough understanding of the end-to-end ecosystem and be a strong leader and a prolific relationship builder.


  • You will enable the Deal Desk team to deliver the best possible service to our internal and external customers - across multiple markets and/or verticals.
  • You will ensure team KPIs are being met and continuously find ways to improve via systems innovations, process improvements or better use of our resources.
  • You will create partnership with Sales and other cross-functional teams including; Legal, Credit, Revenue to deliver an effective and efficient service to clients while maintaining a top-quality customer experience.
  • You will mentor and educate other members of the Deal Desk global team to enable them to provide excellent support
  • You will serve as a point of escalation to the Field and other cross-functional partners
  • You will be an expert advisor to internal teams on systems tools and the creation & execution of all deals, particularly of high value and complex deals.
  • You will ensure our Deal Desk team receives communication and education on any upcoming system changes and drive adoption and collection.
  • As a senior member of the team, you will be a role model for change, learning and development and continually act with a growth mindset.
  • Identify regional nuance in process needs, familiarizing yourself with how and why another Deal Desk region works differently.
  • Manage escalations of issues from Sales

**Basic Qualifications: **

  • Bachelor’s degree
  • 5+ years of experience

Preferred Qualifications:

  • Comfortable with change and an ability to thrive in a fast-moving environment
  • Excellent interpersonal and communication skills
  • Ability to learn quickly in a dynamic and collaborative environment
  • Strong business acumen, organizational, time management skills and attention to detail
  • A strong commitment to working in a team and being professional but you must know how to have fun too!
  • Experience leading initiatives or teams
  • Proficient with Google and Microsoft Office products
  • Experience with Salesforce CPQ and JIRA is a plus
  • Ability to process a high volume of transactions with accuracy and integrity
  • Flexible to extend/shift working hours to accommodate the business

Not sure if you qualify?

Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to transition or take the next step in your career path, we are excited to connect with you.

PagerDuty Offers

**We are dedicated to providing a culture where our people are happy, enabled and inspired to do their best. One of the ways we do this is by developing a comprehensive total rewards approach that supports employees and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. **

Your package may include:

  • Competitive salary and company equity
  • Comprehensive benefits package from day one
  • ESPP (Employee Stock Purchase Program)
  • Retirement or pension plan
  • Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Paid employee volunteer time - 20 hours per year
  • Bi-annual company-wide hack weeks
  • Mental wellness programs
  • Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO and scheduled holidays
  • HibernationDuty - a week each year when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, serving over 14,000 customers and 850,000 users worldwide, including 65% of the Fortune 100.

For the teams who build and run digital systems, PagerDuty is the best way to manage the urgent, mission-critical work that is essential to keeping digital services always on. We make it easy to handle any unplanned task, event, or opportunity, right away.

Led by CEO Jennifer Tejada, 50% of our board of directors is comprised of women, 45% of our managers are from underrepresented groups, and we are a proud member of the Pledge 1% Movement, committed to donating 1% Equity, 1% Employee time, and 1% Product to accelerate change in our communities. We are Great Place to Work- certified™ and our product is top rated in its category on TrustRadius.

From how we build our teams to who sits in the boardroom, we hope you can see yourself at PagerDuty.

Learn more: Social Impact; Inclusion, Diversity, & Equity; Culture

Additional Information

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email and we will work with you to meet your accessibility needs.

Our stewardship of the data of many thousands of customers means that a background check is required to join PagerDuty. We will, nonetheless, consider for employment qualified applicants with arrest and conviction records in a manner consistent with local requirements.

PagerDuty uses the E-Verify employment verification program.

Job Summary
  • Job Title
    Deal Desk Manager
  • Company
  • Location
    San Francisco, CA
  • Employment Type
    Full time
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