We are interviewing and onboarding 100% virtually at this time. PagerDuty is focused on inclusion and employee well-being by building a culture that isn’t location specific and gives equal opportunity to everyone—regardless of where you are working. Unless your job requirements make it necessary to be in a company office, you may choose to work in-office, remotely, or hybrid .

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Profile: Staff Program Manager

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PagerDuty is looking for an experienced Staff Program Manager to manage M&A integrations and other major enterprise programs spanning key strategic and operational initiatives for the company. This role is in the PagerDuty’s Enterprise PMO organization which primarily focuses on supporting the execution of the company strategy and key strategic & operational cross- functional initiatives.

This role will require strong critical thinking and project/program management skills, with a focus on following a structured approach for program management activities. Additionally, this individual will be a key liaison for cross-functional business units and departments (e.g., sales, marketing, product/engineering, finance, IT, customer success, HR) and will be tasked with developing effective working teams capable of solving complex business goals with successful outcomes.

This role will directly interact with executive sponsors and diverse, cross functional teams to drive agendas, help identify and solve key issues, guide workstream owners, track progress, develop executive readouts, and successfully implement changes that improve and optimize the overall results and experience.

Key Responsibilities

• Manage complex cross-functional programs including M&A integrations and other major enterprise programs, including key strategic and operational initiatives for the company
• Strategic thought partner for building out repeatable frameworks and improving operational processes
• Evaluate risks and prepare recommendations to senior leadership for optimal execution
• Responsible for implementing acquisition integration projects, when necessary, including: identifying what is needed for success, assessment of required milestones, cross-functional execution, and innovative solution development
• Manage communications across all the project organizations around status, timeline and milestones
• Develop project plans, resource plans, training and test plans, and cutover plans, applying appropriate project methodology
• Manage project/program scope, budget, risks and timelines
• Demonstrate good judgment in selecting methods and techniques for obtaining solutions
• Build productive internal/external working relationships
• Interact with C-Suite, VPs, directors and business leads in groups, 1:1 and through email
• Identify critical path and interdependencies that could pose risks to the programs and projects
• Works well under pressure, be sensitive to deadlines, can interact in a team environment, can adapt quickly to change, deep attention to details and possess excellent customer service skills

Skills

• Leadership - Must be an action-oriented strategic thinker able to convert transformative ideas to practical solutions, action plans, and rigorous implementation that deliver successful results
• Strong business understanding with lots of horsepower & entrepreneurial energy for making things happen
• Excellent analytical and problem solving skills
• Ability to influence others – must be very skilled at informing, motivating and leading others to action on key project deliverables
• Organizational agility – must possess the ability to interface with and influence all levels of the organization and across functional boundaries
• Outstanding ability to manage multiple simultaneous tasks and priorities
• Must be a self-starter and highly motivated business oriented independent, critical thinker
• Determination to build successful business partnerships and work collaboratively across functions
• Ability to form own point of view and communicate risks and recommendations to senior leadership
• Strong verbal, written, and presentation skills
• Proficiency in any one of the project management tools such as MS Project, SmartSheets, JIRA is required
• Excellent written and verbal communication skills. including the ability to successfully communicate both internally and externally, and within all levels of the organization

Education Requirements

BS/BA or equivalent; MBA preferred

PMP/Agile certifications preferred

Experience

• 8+ Years of experience or 5+ Years of experience with an MBA managing Strategic projects with focus on M&A integration and Business Operations working in SaaS/Software companies or acting as a consultant serving SaaS/Software companies
• Prior M&A integration experience in technology industry is a must
• Experience working in Strategic & Operational Consulting firms and implementing projects for SaaS/Software clients is valuable
• Extensive program and project management skills with experience managing complex, multi-functional, global programs
• Experience with working in virtual teams across geographical location and time zones
• Experience in project/program management, including project design, proposal evaluation, project reporting, and financial management
• At least 3 years of experience as an Operations Business Analyst is a plus

Not sure if you qualify?

Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to transition or take the next step in your career path, we are excited to connect with you.

PagerDuty Offers

**We are dedicated to providing a culture where our people are happy, enabled and inspired to do their best. One of the ways we do this is by developing a comprehensive total rewards approach that supports employees and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. **

Your package may include:

• Competitive salary and company equity
• Comprehensive benefits package from day one
• ESPP (Employee Stock Purchase Program)
• Retirement or pension plan
• Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
• Generous paid vacation time
• Paid holidays and sick leave
• Paid employee volunteer time - 20 hours per year
• Bi-annual company-wide hack weeks
• Mental wellness programs
• Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO and scheduled holidays
• HibernationDuty - a week each year when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, serving over 14,000 customers and 850,000 users worldwide, including 65% of the Fortune 100.

For the teams who build and run digital systems, PagerDuty is the best way to manage the urgent, mission-critical work that is essential to keeping digital services always on. We make it easy to handle any unplanned task, event, or opportunity, right away.

Led by CEO Jennifer Tejada, 50% of our board of directors is comprised of women, 45% of our managers are from underrepresented groups, and we are a proud member of the Pledge 1% Movement, committed to donating 1% Equity, 1% Employee time, and 1% Product to accelerate change in our communities. We are Great Place to Work- certified™ and our product is top rated in its category on TrustRadius.

From how we build our teams to who sits in the boardroom, we hope you can see yourself at PagerDuty.

Learn more: Social Impact; Inclusion, Diversity, & Equity; Culture

Additional Information

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.

Our stewardship of the data of many thousands of customers means that a background check is required to join PagerDuty. We will, nonetheless, consider for employment qualified applicants with arrest and conviction records in a manner consistent with local requirements.

PagerDuty uses the E-Verify employment verification program.