Technical Enablement Program Manager at PagerDuty | Powderkeg

We are interviewing and onboarding 100% virtually at this time. PagerDuty is focused on inclusion and employee well-being by building a culture that isn’t location specific and gives equal opportunity to everyone—regardless of where you are working. Unless your job requirements make it necessary to be in a company office, you may choose to work in-office, remotely, or hybrid .

Are you a problem solver? Do you enjoy working through solutions with a variety of stakeholders in a collaborative manner? Do you take pride in arriving at, documenting, and communicating solutions? Then this is the right opportunity for you.

You are an extraordinary partner – with all of sales and services and with product marketing. You are committed to exceptional customer service. You build strong, significant, and compassionate relationships with internal and external partners, no matter their level.

You are an excellent and compelling communicator. You can break down complex concepts and explain them clearly to all levels of sales and services. You have experience selling or supporting sales in the SaaS world and can bring value to sales teams.

You are excellent at multitasking, are self driven, and can work both independently and with a cross functional team. You have project management skills and sales (or solutions consultant / sales engineering) experience. You come up to speed quickly, love to learn, have a strong working style and impeccable attention to detail.

How You Impact Our Vision

As a Technical Enablement Program Manager, you will be a key part of our Sales Enablement team, and thus key to the continued scaling of PagerDuty. You will:

  • Have primary responsibility for developing and executing the enablement strategy for the PagerDuty solutions portfolio, including go-to-market sales plays, product launches, competitive positioning, and technical training.
  • Work with cross-functional teams, especially Product Marketing and Sales, Customer Success, and Solutions leadership, to develop and deliver content for employee onboarding and continuous education programs using the most effective format and delivery vehicle (e.g. eLearning, in person training, virtual live training, etc). This includes gathering and sharing feedback from the delivery of these materials for continuous improvement
  • Work with subject matter experts to organize go-to-market play and product in our content management system (Seismic), monitor and report on usage and effectiveness of that content
  • Facilitate, and as needed, deliver live training, exercises, and presentations both virtually and in-person
  • Communicate and implement enablement expertise and best practices (clear learning objectives, content review cycles, testing/pilots to project timelines, measurement, feedback, adaptation)
  • Monitor and report on relevant Sales Enablement effectiveness for ramping and ramped employees

About You

  • 5+ years experience selling or supporting (AE/AM, SC/SE, CSM) SaaS tools in the incident management, monitoring/observability, automation, or ITSM space
  • Understanding of monitoring & observability tools, service management tools, and ITSM/ITIL methodologies
  • Understanding of modern software development methodologies (Agile, DevOps, etc) and software architectures (microservices, containers, serverless)
  • Able to manage complex projects with cross-functional teams. Some project management training a plus
  • Passionate about continuous improvement, with a growth mindset and passion for lifelong learning
  • Excellent written and verbal communication skills
  • Strong presentation skills, able to deliver a variety of in-person and virtual training courses
  • Critical thinking and attention to detail, able to identify gaps in processes and rollout plans and solve for them effectively.
  • Knowledge of sales processes, methodologies, and value/solution selling best practices
  • Bachelor's degree or higher
  • Up to 25% travel, primarily in North America (SF, Atlanta, Toronto) but occasionally international (London, Sydney)
  • Desired: experience with adult learning, training, design thinking and/or instructional design

Not sure if you qualify?

Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to transition or take the next step in your career path, we are excited to connect with you.

PagerDuty Offers

**We are dedicated to providing a culture where our people are happy, enabled and inspired to do their best. One of the ways we do this is by developing a comprehensive total rewards approach that supports employees and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. **

Your package may include:

  • Competitive salary and company equity
  • Comprehensive benefits package from day one
  • ESPP (Employee Stock Purchase Program)
  • Retirement or pension plan
  • Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Paid employee volunteer time - 20 hours per year
  • Bi-annual company-wide hack weeks
  • Mental wellness programs
  • Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO and scheduled holidays
  • HibernationDuty - a week each year when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, serving over 14,000 customers and 850,000 users worldwide, including 65% of the Fortune 100.

For the teams who build and run digital systems, PagerDuty is the best way to manage the urgent, mission-critical work that is essential to keeping digital services always on. We make it easy to handle any unplanned task, event, or opportunity, right away.

Led by CEO Jennifer Tejada, 50% of our board of directors is comprised of women, 45% of our managers are from underrepresented groups, and we are a proud member of the Pledge 1% Movement, committed to donating 1% Equity, 1% Employee time, and 1% Product to accelerate change in our communities. We are Great Place to Work- certified™ and our product is top rated in its category on TrustRadius.

From how we build our teams to who sits in the boardroom, we hope you can see yourself at PagerDuty.

Learn more: Social Impact; Inclusion, Diversity, & Equity; Culture

Additional Information

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email and we will work with you to meet your accessibility needs.

Our stewardship of the data of many thousands of customers means that a background check is required to join PagerDuty. We will, nonetheless, consider for employment qualified applicants with arrest and conviction records in a manner consistent with local requirements.

PagerDuty uses the E-Verify employment verification program.

Job Summary
  • Job Title
    Technical Enablement Program Manager
  • Company
  • Location
    San Francisco, CA
  • Employment Type
    Full time
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