Technical Trainer at PagerDuty | Powderkeg

We are interviewing and onboarding 100% virtually at this time. PagerDuty is focused on inclusion and employee well-being by building a culture that isn’t location specific and gives equal opportunity to everyone—regardless of where you are working. Unless your job requirements make it necessary to be in a company office, you may choose to work in-office, remotely, or hybrid .

**Technical Trainer, PagerDuty University **

The Technical Trainer will develop and deliver engaging in-class and virtual training material on PagerDuty products and practices to existing and prospective customers. In this role, you will collaborate with team members and subject matter experts to create course outlines and course content, and then deliver them virtually and/or in-person to our clients. The Technical Trainer will also be responsible for reviewing existing content in conjunction with student feedback, and working with team members to identify areas for improvement. The goal of the individual in this role is to ensure successful management of assigned accounts, training sessions that result in product adoption, and position PagerDuty as a thought leader in the Operations Cloud space.


  • Engage with assigned customers on optimal learning paths for their organization and define custom training needs
  • Deliver instructor-led (in person or virtual) classroom training to end-users, partners and internal stakeholders on a regular basis
  • Deliver engaging and informative webinars on a recurring basis
  • Assist in developing and maintaining technical training content, lab exercises, presentations, take-home materials, and other accompanying educational content
  • Design and develop engaging course content and learning activities for virtual, in-person, and eLearning modalities with continuous improvement cycles
  • Communicate with our Customer Success, Support, Sales, and Solutions Consulting teams to identify popular training concepts to develop and deliver

Skills and Qualifications

  • 1-3 years of experience supporting customers to adopt and engage with a SaaS product
  • Ability to explain complex technical concepts in a manner that is easy to understand and audience-appropriate
  • Demonstrated experience creating and implementing in-class exercises that incorporate real-world application and stimulate learner participation
  • Demonstrated experience facilitating virtual and in-class training to learners with differing levels of ability and experience
  • Demonstrated understanding of DevOps and IT alerting concepts
  • Proficiency in Microsoft PowerPoint and Google Slides
  • Ability to pick up technical concepts quickly
  • Excellent oral presentation, interpersonal communication, and writing skills

Nice to Haves

  • Experience navigating APIs
  • Experience with ITSM tools such as ServiceNow
  • General understanding of Adult Education practices and principles

Not sure if you qualify?

Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to transition or take the next step in your career path, we are excited to connect with you.

PagerDuty Offers

**We are dedicated to providing a culture where our people are happy, enabled and inspired to do their best. One of the ways we do this is by developing a comprehensive total rewards approach that supports employees and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. **

Your package may include:

  • Competitive salary and company equity
  • Comprehensive benefits package from day one
  • ESPP (Employee Stock Purchase Program)
  • Retirement or pension plan
  • Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Paid employee volunteer time - 20 hours per year
  • Bi-annual company-wide hack weeks
  • Mental wellness programs
  • Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO and scheduled holidays
  • HibernationDuty - a week each year when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, serving over 14,000 customers and 850,000 users worldwide, including 65% of the Fortune 100.

For the teams who build and run digital systems, PagerDuty is the best way to manage the urgent, mission-critical work that is essential to keeping digital services always on. We make it easy to handle any unplanned task, event, or opportunity, right away.

Led by CEO Jennifer Tejada, 50% of our board of directors is comprised of women, 45% of our managers are from underrepresented groups, and we are a proud member of the Pledge 1% Movement, committed to donating 1% Equity, 1% Employee time, and 1% Product to accelerate change in our communities. We are Great Place to Work- certified™ and our product is top rated in its category on TrustRadius.

From how we build our teams to who sits in the boardroom, we hope you can see yourself at PagerDuty.

Learn more: Social Impact; Inclusion, Diversity, & Equity; Culture

Additional Information

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email and we will work with you to meet your accessibility needs.

Our stewardship of the data of many thousands of customers means that a background check is required to join PagerDuty. We will, nonetheless, consider for employment qualified applicants with arrest and conviction records in a manner consistent with local requirements.

PagerDuty uses the E-Verify employment verification program.

Job Summary
  • Job Title
    Technical Trainer
  • Company
  • Location
    San Francisco, CA
  • Employment Type
    Full time
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