Manager, Implementation at Panorama Education | Powderkeg

About Panorama: **
**Panorama is a fast-growing national technology company focused on radically improving education. More than 1,500 school systems serving 15 million students across all 50 states have adopted our platform to understand students’ academic and social-emotional strengths and to identify those in need of additional support. School systems turn to our suite of tools to ensure that every child gets the support they need, including school climate and social-emotional learning surveys, tiered intervention planning, and professional development.

Panoramians can choose to work fully remote anywhere within the Continental United States, in-person from our Boston/San Francisco offices, or a hybrid option.

About the Role:

We’re looking for a Manager, Implementation who will coach and guide the 6-8 Implementation Leads supporting our strategic accounts, lead the team’s strategy, and evolve the team practices as Panorama continues to grow. The core responsibility of the role is to ensure the delivery of on-time, error- free Integration and Survey projects for School Districts and State Agencies with 50,000+ students. You will support the team in removing barriers to success and building skills, processes and systems to better serve our clients. In addition, you will be a thought leader who can influence cross- functionally, representing the voice of our Top 100 customer base. Your additional responsibilities will be based on current organizational and client needs.

**Responsibilities: **

Team Leadership & Delivery

  • Lead, inspire, and manage a team of Implementation Leads (ILs) responsible for implementing the Panorama platform for our largest clients representing $15M+ in ARR and 30% of company revenue
  • Build out and monitor KPI reporting driving on-time and error free project delivery across the team
  • Monitor and analyze implementation metrics to identify weaknesses or problems and to propose operational improvements and efficiency gains for future projects
  • Capacity plan and monitor portfolio sizes to scalably support our clients throughout the year, especially in peak periods and as team member and deal flow shifts occur
  • Facilitate team collaboration and communication regarding resourcing and delivery of projects

Strategy & Cross-Functional Collaboration

  • Execute on the vision for role clarity across the CX organization through the lens of the Implementation Lead team
  • Align cross-functionally with revenue, project management, and product/engineering teams on client health and strategic priorities with a focus on client time-to-value
  • Define processes and expectations as the Implementation role, Panorama products & delivery model evolve
  • Collaborate with cross-functional peers ensuring processes and structures support delivery requirements and support client satisfaction
  • Co-create a vision for an enterprise delivery model for our top tier client base
  • Understand and represent the perspective of our strategic accounts and their large-scale implementation needs in collaboration with the with other teams internally at Panorama

Our Ideal Candidate Has:

  • 3+ years of implementation, software delivery experience
  • 2+ years of people management experience preferred; otherwise 2+ years experience in coaching and leadership in implementation or other customer-centric delivery roles
  • Experience delivering complex, strategic and high revenue client projects (exceeding $1M)
  • Outstanding ability to communicate, listen, negotiate, present and influence credibly and effectively at all levels of education organizations and the company
  • Experience using data to understand, track progress and solve problems utilizing Salesforce, Jira, Asana, Google Sheets or other comparable platforms
  • Demonstrated track record improving systems and processes to support high performing teams
  • Education experience is highly desired but not required
  • Experience learning new products, platforms and environments quickly; comfort with technology and commitment to using it to improve processes

Panorama excitedly hosts two in-person "all team meetings" a year. All Panoramians attend and travel/hotels are provided. (Paused due to Covid)

Panorama Education is dedicated to building a diverse and inclusive company because we serve students, educators and families from tremendously diverse backgrounds and identities across the country; we’ve seen how our product and impact are strengthened the more we reflect that diversity. In addition, we have found (and we believe the research) that diverse teams are higher- performing, and we embrace the varied perspectives that our team members share with each other. As such, we are an Equal Opportunity Employer. Panorama also has a policy on maintaining a drug-free workplace.

#LI-Remote #BI-Remote

Job Summary
  • Job Title
    Manager, Implementation
  • Company
    Panorama Education
  • Location
  • Employment Type
    Full time
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