Director, UX Research at Patreon | Powderkeg

**Do you believe that creators should get paid for the value they give to

their fans? **

We do, which is why we're building Patreon, a platform that powers

exclusive content and community experiences for creators with established followings. Patreon provides creators with the insight, education, and tools that make it possible to retain creative control while running their creative business, so creators can focus on creating and energizing their fanbases.

Our user base has doubled in the last year alone and we have paid over

$3.5 billion directly to creators on our platform. In order to support this level of growth, Patreon is looking for a Director of UX Research to join our team.

You will bring a mix of strong management experience, deep understanding

of diverse research methodologies, skill with large data sets, and a track record of translating insights into material business impact. You’ll balance a rigorous user-centric perspective with the ability to uncover powerful insights, drive outcomes, and influence the org to move the product forward in a fast-paced, agile environment. You will foster cross-functional and cross- team collaboration and consistency by working closely with product managers, product designers, and data scientists to shape the vision for Patreon and achieve broad buy-in on direction. You will champion rigor, speed, clarity, and the ability to uncover what truly drives creators and patrons in support of a mission that aims to do nothing short of fundamentally changing the creative economy for the better.

What you will do:

  • Lead a UX Research team to uncover the insights that will drive a best-in-class fan, patron, and creator experience that fundamentally changes the creative economy for the better.

  • Lead company-wide programs that help the company live the mission of being creator-first and scale research beyond the UX research team, helping teams move independently when necessary and build a culture of research and learning that inspires innovation and effective product development.

  • Hire, manage, coach, and develop an exceptional team of UX Researchers.

  • Own the end-to-end research process of the team, ensuring ethical practices and on-time, detailed, and polished deliverables.

  • Report to the VP of Design and partner with Product, Product Design, Engineering, Data Science, People, and GTM Leadership to define the most important research questions, develop a clear POV on key insights, and use those insights to drive business objectives.

  • Look around corners, identify patterns, and connect dots to inspire a broader vision for Patreon’s future.

  • Influence strategy and align the organization by clearly and confidently presenting complex concepts to leadership and the broader organization, helping to sustain an informed and empathetic organization.

  • Influence strategy and align the organization by clearly and confidently presenting complex concepts to leadership and the broader organization, helping to sustain an informed and empathetic organization.

Skills and experience you possess:

  • Experience leading complicated research studies with large data sets and numerous dependencies.

  • Well demonstrated ability to ruthlessly prioritize and build processes that scale.

  • Track record of hiring and developing talented UX Researchers to achieve their best performance.

  • Thrives in an ambiguous, scaling, iterative design and development culture.

  • Detail-oriented while seeing the big picture: insights are beyond reproach and galvanize the organization.

  • Ability to foster a data and research-driven culture in support of a fast-paced, holistic approach to product development.

Who You'll Work With:

At Patreon, you'll join a high-performing and highly-empathetic team of people who proudly work on fulfilling our mission of funding the creative class. Our culture of creator-first, thoughtful teammates keeps work creative, stretching, and rewarding.

Our Core Values:

  • Put Creators First. WHEN CREATORS WIN, WE WIN.

Want to Learn More About Patreon?

Job Summary
  • Job Title
    Director, UX Research
  • Company
  • Location
    San Francisco, CA
  • Employment Type
    Full time
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