Equity Operations Manager at Pilot | Powderkeg

**The Role **

Pilot's Equity Operations team is a trusted partner for our customers’ equity operation needs (helping them provide stock ownership records to their investors and employees). As a member of the Equity Operations team, you will contribute to a positive customer experience by helping them navigate the challenges of maintaining their equity operations back-office.

**Key Responsibilities **

  • Learn equity operations best practices from Pilot so that you can best assist customers
  • Demonstrate excellent attention to detail in carrying out equity operations for Pilot’s customers
  • Delight customers with guidance and support
  • Manage customer deadlines and expectations in a fast-paced, collaborative environment

About You

Our ideal candidate is a highly motivated self-starter who possesses all the following:

  • B.S. or M.S. in Business, Accounting, Finance, or related field
  • No prior experience with equity operations required
  • Excellent written communication skills
  • Excellent attention to detail
  • A love of problem solving and making teams and processes more efficient
  • Delight in providing an exceptional customer experience
  • Good planning, prioritization, and organizational skills
  • Ability to work in a fast-paced, deadline-driven environment
  • 1-2 years of work experience in business operations, accounting or finance industry a plus, but not required

About Pilot

Pilot launched in 2017 to bring the back office into the modern era. Pilot provides small businesses with dedicated finance experts - which Pilot hires as full-time, U.S.-based employees - who learn the ins-and-outs of their business. Pilot integrates directly with the billing, banking, expense, and payroll systems customers already use. With a special blend of custom software and expert bookkeepers, Pilot delivers accurate, consistent bookkeeping and financial management and tax services that give entrepreneurs the freedom to focus on their business.

Pilot has over 1,000 customers and has raised over $170 million in financing from Sequoia, Index Ventures, Stripe, Bezos Expeditions, and Whale Rock. Our investors also include a long list of world-class entrepreneurs, including Patrick and John Collison, Drew Houston, and Diane Greene. Our most recent funding round doubled our valuation to $1.2 billion – Meet Fintech’s Newest Unicorn.

Why Pilot?

  • We invest in our employees’ development and happiness because our employees are the keys to our success and ensuring happy customers
  • The opportunity to join a seasoned founding team that has led companies through two prior successful startups and acquisitions (by Oracle and Dropbox).
  • Flexible vacation/time-off policy
  • All federal holidays are observed
  • Competitive benefits package including wellness benefits such as Modern Health, Headscape, One Medical, Aaptiv and Rightway
  • Parental leave for birthing or non-birthing parents – 100% pay for 12 weeks
  • 401(k) plan

Pilot commits to provide a work environment free of discrimination and harassment, as well as equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. You may view all of Pilot’s recruiting notices here, including our EEO policy, recruitment agency policy, recruitment scam notice, and important E-Verify information.

Job Summary
  • Job Title
    Equity Operations Manager
  • Company
  • Location
    San Francisco, CA
  • Employment Type
    Full time
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