The role

As an Operations Analyst, you’ll drive and analyze key business processes across multiple verticals at Pilot. You will support function leads in Operations as well as other senior stakeholders to deliver analytic insights that ensure efficient day to day processes and impactful strategic decision- making. You will be expected to own key business programs, identify operational weaknesses, and drive innovative solutions.

Your primary focus will be resource planning and analysis for our core product offering, Bookkeeping.

Key responsibilities include:

• Generate, dig into and leverage data and insights to run and improve business processes (such as operational productivity, efficiency, capacity, etc.)
• Develop and track business KPIs to drive execution and identify opportunities for operational improvement
• Collaborate cross-functionally to help other teams execute on important strategic initiatives or drive operational scale and efficiency
• Partner with the heads of products and operational functions to make informed judgments on workforce planning and forecasting

About you

• Required skills:
  • Building & maintaining dashboards in data visualization software (e.g. Looker, Tableau)
  • Excel/GSheets modeling with the ability to own complicated models end-to-end for a senior audience
  • Comfortable writing SQL queries
  • Nice to have: Python
• 2+ years of experience in consulting or other strategic, analytic, or operational role in a fast-paced environment
• High attention to detail
• Product savvy to contextualize data to answer the business question
• Can do attitude towards solving complex problems and building scalable processes

About Pilot

Pilot launched in 2017 to bring the back office into the modern era. Pilot provides small businesses with dedicated finance experts - which Pilot hires as full-time, U.S.-based employees - who learn the ins-and-outs of their business. Pilot integrates directly with the billing, banking, expense, and payroll systems customers already use. With a special blend of custom software and expert bookkeepers, Pilot delivers accurate, consistent bookkeeping and financial management and tax services that give entrepreneurs the freedom to focus on their business.

Pilot has over 1,000 customers and has raised over $170 million in financing from Sequoia, Index Ventures, Stripe, Bezos Expeditions, and Whale Rock. Our investors also include a long list of world-class entrepreneurs, including Patrick and John Collison, Drew Houston, and Diane Greene. Our most recent funding round doubled our valuation to $1.2 billion – Meet Fintech’s Newest Unicorn.

Why Pilot?

• We invest in our employees’ development and happiness because our employees are the keys to our success and ensuring happy customers
• The opportunity to join a seasoned founding team that has led companies through two prior successful startups and acquisitions (by Oracle and Dropbox).
• Flexible vacation/time-off policy
• All federal holidays are observed
• Competitive benefits package including wellness benefits such as Modern Health, Headscape, One Medical, Aaptiv and Rightway
• Parental leave for birthing or non-birthing parents – 100% pay for 12 weeks
• 401(k) plan

Pilot commits to provide a work environment free of discrimination and harassment, as well as equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. You may view all of Pilot’s recruiting notices here, including our EEO policy, recruitment agency policy, recruitment scam notice, and important E-Verify information.