The Role

Product Specialists at Pilot are product-minded operations experts focused on R&D and cross-functional alignment. This team leverages its intimate understanding of Pilot’s products and services to ensure that all initiatives companywide from marketing to engineering have the technical support they need to set the right goals and deliver on them.

As a Product Ops Tech Lead for Consumer & Retail, you would be a senior IC expected to lead project initiatives in designing and scaling operational workflows, consulting cross-functional partners in GTM or R&D teams, and developing Operations and Product strategy.

Key Responsibilities

• Define and evolve our operational processes for Consumer & Retail customers as we build for scale
• Integrate closely with Operations to ensure we’re meeting and exceeding customer expectations
• Collaborate with Product Management to define specifications for, test, launch, and ensure successful adoption of new product features
• Analyze current operational processes to determine opportunities for automation and improved customer experience
• Partner with Customer Success, Sales, and Marketing to advocate for customer needs

About You

Need to haves

• You have ~7-10 years of relevant work experience and have developed technical expertise in accounting or finance for consumer & retail companies
• Exceptional communication skills with the ability to distill complex issues into structured frameworks and concrete action plans.
• Systems thinker and problem solver with exceptional ability to design scalable workflows
• Highly analytical and motivated to derive actionable insight from large amounts of unstructured information.
• Excellent project management with demonstrated ability to drive forward progress on multiple cross-functional initiatives.

About Pilot

Pilot launched in 2017 to bring the back office into the modern era. Pilot provides small businesses with dedicated finance experts - which Pilot hires as full-time, U.S.-based employees - who learn the ins-and-outs of their business. Pilot integrates directly with the billing, banking, expense, and payroll systems customers already use. With a special blend of custom software and expert bookkeepers, Pilot delivers accurate, consistent bookkeeping and financial management and tax services that give entrepreneurs the freedom to focus on their business.

Pilot has over 1,000 customers and has raised over $170 million in financing from Sequoia, Index Ventures, Stripe, Bezos Expeditions, and Whale Rock. Our investors also include a long list of world-class entrepreneurs, including Patrick and John Collison, Drew Houston, and Diane Greene. Our most recent funding round doubled our valuation to $1.2 billion – Meet Fintech’s Newest Unicorn.

Why Pilot?

• We invest in our employees’ development and happiness because our employees are the keys to our success and ensuring happy customers
• The opportunity to join a seasoned founding team that has led companies through two prior successful startups and acquisitions (by Oracle and Dropbox).
• Flexible vacation/time-off policy
• All federal holidays are observed
• Competitive benefits package including wellness benefits such as Modern Health, Headscape, One Medical, Aaptiv and Rightway
• Parental leave for birthing or non-birthing parents – 100% pay for 12 weeks
• 401(k) plan

Pilot commits to provide a work environment free of discrimination and harassment, as well as equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. You may view all of Pilot’s recruiting notices here, including our EEO policy, recruitment agency policy, recruitment scam notice, and important E-Verify information.