This is us, your new colleagues!
Our organization is based on people and great teamwork.
We work at the intersection of design, engineering and domain expertise, our passionate team of problem solvers work closely with customers to blaze new trails that will positively impact the future of health. We are a truly global company, we rely on diversity and together we create a workplace that brings the best out of everyone. Using technology and insights, we move nimbly and provide trusted advice, seeking ways to amplify results.
We’re committed to bettering healthcare and empowering wellness.
Do you want to be a part of this journey?
The role
As a team we are together responsible for providing a modern, efficient and secured environment supporting our employees as we believe that our employees are our greatest strength. We are looking for someone with strong understanding of the management, soft and people’s skills, excellent communication, leadership and planning skills.
emids is a leading provider of digital transformation solutions to the healthcare industry, serving payers, providers, life sciences, and technology firms. Headquartered in Nashville, emids helps bridge critical gaps in providing accessible, affordable, and high-quality healthcare by providing digital transformation services, custom application development, data engineering, business intelligence solutions, and specialized consulting services to all parts of the healthcare ecosystem. With nearly 2,500 professionals globally, emids leverages strong domain expertise in healthcare- specific platforms, regulations, and standards to provide tailored, cutting- edge solutions and services to its clients.
Implementation Support Specialist (Configuration)
** ** Job Roles:
The Implementation Support Specialist works directly with the members of the Implementation Team to support ongoing client implementations. The Implementation team members work with healthcare payer clients to understand their data and their needs for print fulfillment, then configures the Zelis system for successful composition and processing of the client’s data processing. The Implementation Support Specialist is responsible for assisting the Implementation team by configuring Zelis systems for Zelis services, such as composition and delivery of Explanation of Benefits, Letters, Checks, and ID cards, either by paper or electronic means. The Implementation Support Specialist performs duties based on team needs, under the direction of a Manager of Implementation. He or she will also contribute to the team by assisting with identifying barriers, providing resolutions and solutions through training and collaboration with the Implementation Team and internal Zelis resources.
Job Responsibility:
Assist Implementation Team members with configuration in DOCS® and ZPASS
(internal client systems)
Observe client calls to learn about the needs of the implementation and help
solution for the project
Apply technology and Zelis product knowledge to assist with addressing client
needs
Design payer communication documents or ID cards
Perform double checks for accuracy before turning testing output back to
client
Utilize Jira for tracking tasks and keeping team members informed of progress
of assigned tasks
Configure rules in DOCS® including logos, signatures, inserts and addresses
Maintain secure users and perform annual security audit
Collaborate with Implementation Team on internal enhancements for efficiencies
and cost saving opportunities
Provide client support as needed
Prioritize assigned tasks based on Go Live Date and revenue, with assistance
from Manager of Implementation
Attend trainings and workshops to learn the Implementation process
Prepare and learn in order to take on a small implementation in 4 - 6 months
Here at Emids we're not scared of differences. It's how we break new ground. As we scale and elevate the experience of our clients in the Healthcare & LifeSciences Space and ultimately have an impact on every patient from every walk of life, the team we build must be reflective of the diversity that we serve. Together, we've built and will continue to grow, a diverse and inclusive culture where everyone has a seat at the table and the space to be their most authentic self. Emids believes in being an Equal Opportunity Employer and we support, celebrate, and cherish all the things that make our teammates who they are.
What can we offer you?
You will be part of a team that offers you a fulfilling career, great results through amazing team, strong relationships and a high performance culture. We are using the latest technologies, high security mediums, and service platforms top market providers. We strongly promote agile mind-set and ways of working, followed by agile methods used in practice. We offer proper guidance and take care of our people and offer top notch services including flexible work timings and training required.
We also offer:
About Us
**
**Emids is healthcare's digital transformation leader, delivering business and
tech solutions that help payers, providers and tech-enablers maximize
technology to deliver care better since 1999
As a global partner headquartered in Nashville, TN, emids helps bridge the critical gaps in accessible, affordable, high-quality healthcare by providing advisory consulting services, custom application development, and data solutions. Services include EHR application deployment and management, analytics, data integration and governance, software development and testing, and business intelligence.
Emids specialises in Healthcare Expertise, Mobile Health Solutions, Healthcare Reform & Benefits Exchange, Regulatory Compliance, HIE & HIS Implementation, Clinical Systems Engineering, Care Analytics, Testing & QA, Implementation & Integration, and Cloud Enablement
Website: http://www.emids.com